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January 2024 by Stephen Russell
I love this ATT store!! Thank you Shirley!!
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December 2023 by Anders
I don’t post reviews often but I had a great experience today. Went in to buy a new phone and the service was amazing. The female who greeted me was super amazing and did a great job helping me and answering all my questions. Brian was very helpful as well and went above and beyond. Appreciate the help.
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October 2023 by Stephanie Warren
Long story short Rome AT&T was quick to solve a few issues that New Hartford AT&T wouldn’t and couldn’t take care of for me. Brian is very knowledgeable and got all my issues resolved in about 10 minutes. This will be my go to store from now on. Thank you!!
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September 2023 by Susan P.
My phone crashed when I downloaded the new OS...brought it here, I was so glad I did....these folks are knowledgeable, easy going, friendly, very honest, and highly skilled. I left with a new phone with all the paperwork filled out. They made it easy and pleasant. My day was saved!
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September 2023 by Bryce Hollen
This was an amazing experience! Christian was very helpful, knowledgeable, and helped me get a new phone without trading in my old one. I had wanted to switch from t-mobile but had no idea what deals ATT had. I had an iPhone 12 pro max but didn’t want to trade it. My nefew uses my 12 now and I have the 14 pro. This was relaxed store vibe with professionalism everywhere. Stop here if you need a new phone. The service has been reliable since switching, no issues!
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September 2023 by Shelia
I just love those people at the AT&T store in Rome. They're quick and it takes only minutes to get in and out.
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September 2023 by Kasey Rose
Worked with them, and had everything fixed in a few short mins!
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March 2023 by Elizabeth Kosakowski
Very helpful, friendly and informative staff.
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September 2022 by Timothy Jackson
Just wanted to upgrade. Corporate headquarters need to provide their customer service reps the tools and resources they need. Like ability to remove a line and available inventory. And not require these reps to try to upsell people on things they don't want or need.
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September 2022 by Brenda Post
Skyler was a fantastic tech. Courteous and respectful and very knowledgeable.
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June 2022 by Chelsea K.
I was driving through Rome NY coming from Ohio and I had dropped my phone and the screen shattered. I went to the store to see if they could fix the screen but instead I left with a brand new phone and even cheaper monthly phone bill! Employees were so helpful and knowledgeable about the company they work for. Thank you!
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May 2022 by Adrienne
The staff were excellent!! Isiah was the best and helped me to get my number ported and my new phone all set to!! Definitely doing more business in the future with these wonderful guys..
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March 2022 by Jr Secor
Good service only issue i have is I wanted at&t prepaid not set up on a plan I cant afford
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July 2021 by Josh Kirk
Cece was awesome and very pleasant!
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June 2021 by Susan Wag
If I could give them a zero I would. They said I would receive $350 for my old phone. When I returned to pick up the new phone they said that discount no longer applied. (45 minutes later) They also said my monthly bill would be $110. It is $158. Worst experience.