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February 2024 by Mark Lomery
Prompt friendly and knowledgeable reps. Clean cars!
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December 2023 by Su'Rita Lanaé Coleman
I am EXTREMELY thankful for the assistance that I received from Trevor and Parker. Both were knowledgeable about the rules and regulations, the insurance company's policies and procedures and displayed professionalism throughout the entire process! Trevor was considerate enough to ensure that the car that I was most comfortable with was readily available for me. And Parker was courteous enough to bring the car to me, on time, as previously scheduled. He also made sure that I was familiar with the features of the car prior to leaving it. I was absolutely pleased with the car that I received, it was a newer model, very clean, smoke-free and fully loaded! I will most definitely not hesitate to rent a car from this particular location again.
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October 2023 by Hera
Achtung, versteckte Kosten. Sicher ware wir auch zu dumm um nach dem Endpreis zu fragen. Man nannte uns den Grundpreis, den Zusatzfahrer und die Steuer war klar. Aber es wurden extra berechnet: Unfallversicherungen, irgendwas wie Pannenservice, Versicherung für Diebstahl persönlicher Gegenstände aus dem Auto etc. Das ist ein unfairen Verhalten. Das macht auch das nette freundliche Auftreten des Mitarbeiters nicht wieder gut. Auto war sehr gut.Be careful, hidden costs. We were probably too stupid to ask about the final price. We were told the basic price, the additional driver and the tax was clear. But they charged extra: accident insurance, something like roadside assistance, insurance for the theft of personal items from the car, etc. This is unfair behavior. That doesn't make up for the nice, friendly demeanor of the employee. Car was very good.
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September 2023 by Robert Arno
Enterprise in Rome NY. Great people to rent a vehicle from! Trevor had everything ready to go at the time I requested. clean rental with low miles. I will rent from them again in the near future.
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July 2023 by Will Allday
Trevor made my experience seamless and concise! Was friendly, quick, and helpful. I travel for work a lot and love when somebody can make my day a bit easier! Thanks Trevor!
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July 2023 by Lucy Lou
They are one of the most expensive but reputable companies around. We had a perfectly pleasant experience with a nice, reliable vehicle.
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July 2023 by Jeremy Ellis
Very friendly and helpful staff. Vehicle was clean and in almost perfect shape desipe a couple of scratches.
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May 2023 by Nancy Barry
Friendly? Absolutely not. I had to get my car fixed an hour away. My insurance company set me up with enterprise. Great experience over the phone with Colton. He set me up, told me what I needed and then yesterday the manager in Rome, New York called to remind me that they would be there to pick me up at 1:30. They did so and even showed me the car I would rent. Then they said they wouldn’t rent to me. Why didnt they tell me that before I got there? They are mad at me because I had a very bad experience with them and was upset In the past. So they put a “do not rent” note on my file, but kept it a secret until I arrived. Enterprise is known for “do not rent quote. Notes left and right. What do you gain from it? The girl there said Enterprise, is never rude. . Everything that I told her happened, she said I don’t think so which more or less is calling me a liar. She argued with me and harassed me and tried to kick me out of the office. I have no car and it was pouring outside and I have no way to get home. She tried to force me to take a taxi an hour home. She told me six times that she was calling me a taxi and I had to pay for it. Wasn’t going to happen. I did not leave but I called my insurance company and they had Hertz come and get me- no problem with them. They were actually nice to me, go figure. I will be following up because it was abusive. The girl at enterprise told me that, if someone did swear at me, she is sure they were frustrated-excuse, but if I swear I have no right. doesn’t sound like they care much for customers anymore. Beware, no one needs to travel far away, and find out they have no vehicle.
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May 2023 by K R.
I dealt with 3 employees at this location. Kevin and Tia were as nice as can be. However, the older gentleman with glasses, Bob I believe his name was, was absolutely miserable and if district management had any sense about themselves they would move him along. They sold me a broken product and then attempted to keep my money. A terrible place to give business to. This issue was only resolved after threatening to call the Better Business Bureau and reporting staff to the district manager. Thankfully I was able to get my money back. I will never do business here again.
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April 2023 by R B
Every time we go here the process is so smooth and quick love these guys and gals!
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February 2023 by Sara Heald
Scammers.My daughter got a rental car after a car accident. The other cars insurance covered it. When she picked up the car they asked her what kind of car she wanted and she said she didn't care. They gave her a car and a week later gave her a bill for a 15.00/day upgrade.
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January 2023 by Helaman Ginter
Needed a rental after losing a fight with a deer. Best experience renting a car ever. The Rome location for Enterprise Rent a Car is definitely spot on.
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January 2023 by frank Rogers
Not a big inventory. Customer service excellent. Tiana went over and above regularly.
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October 2022 by L.d. W.
I have attempted to rent a vehicle from enterprise at least 10 times even when they were in there old location, and now recently, I have been driving for 45 years and never had a traffic ticket. I also have a 840 credit score, my vehicle is in the shop again I called the vehicle I wanted to rent for two days I was told was unavailable I needed two rent the vehicle for two days. The part that seems somewhat strange the particular vehicle I wanted to rent remained on enterprise rent a cars lot and had not left for four days. guess I was the wrong type of person, no tickets no wrecks excellent credit
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October 2022 by Pierre-Marc Fournier
Outstanding customer service, and highly competitive prices. Overall one of the best car rental experiences I've had.
