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November 2023 by nancy kennedy
We had an appointment for my 18yo son yesterday to discuss his options of getting a vehicle. We met with Richard H. He was very kind & easy to talk to and he was able to get my son into a vehicle! Very pleased from the start with talking to Heather via text and meeting with Richard. Great experience!
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November 2023 by Lily Flanders
Dylan was a great help and got us an amazing deal. We got in and out pretty quickly and everything was explained very well. Definitely was an excellent experience.
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October 2023 by Katlynn Townsend
dylan who sold me my car was outstanding! extremely kind and answered every question honestly! great sales team! i would 100% recommend mitsubishi to everyone! thanks again!! keep up the good work !
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October 2023 by Anna Irizarry
It has been 4 months since we purchased our Mitsubishi and I'm loving it. It is truly great thank you Richard Hubbard for your outstanding work of explaining everything about the car and for your outstanding professionalism. I would recommend anyone to go and purchase a Mitsubishi from them
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October 2023 by Jane W.
The car dealership uses a lotto-looking flyer to get people to come in to claim a supposed prize. Not wanting to drive to not get a prize as it appears from the flyer, I called the number that verifies that you have won and to set up an appointment. The woman they had answer is quite an actress. I gave her the number printed on my envelop. She expressed surprise, "Yes, you ARE a winner!" Very convincing. She did not say, "Yes, everyone is a winner, just that you only get $5." I will not ever recommend this business. In addition, the flyer had several models of cars they were selling. In red and HUGE font, an appealing price would be printed. Reading the mouse print, one sees that this is after a 20% down payment. They should be ashamed of themselves. Or at least they should send out reading glasses with their flyers.
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September 2023 by Jen Pants
Just bought a new car here. Richard Hubbard helped us out. Very easy, and up front. Got a decent trade in and terms. Thanks Richard!
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August 2023 by Eric Moon
I wouldn’t change a thing so far. Especially Mr. Hubbard. He was great at what he was doing. He was very polite and treated me with respect which is rare to find these days. He was knowledgeable about what was on the lot and what I was looking for and helped me find something a little better/nicer/cooler vehicle than I was originally looking for.. he walked me right through the whole process and made it wicked easy. All in all I had the best experience I’ve ever had so far when buying my vehicle. I would definitely recommend and I do recommend anyone I talk to about cars to stop into a James cars. You guys helped me when no one else would you guys found a way and made it possible! Good prices for what the vehicles are, great service from the tech’s and Mr Hubbard! I sincerely hope when I buy my next vehicle from James that I will have the pleasure of working with him again. THANK YOU GUYS FOR EVERYTHING!!!!
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July 2023 by Kim Lawson
Exceptional customer service by Richard Hubbard!!! Very pleased indeed. Go here for your new car!! Run!!
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June 2023 by Lindsay Hylla
We were in the market for a new car. Went to James Mitsubishi in Rome and met a very nice gentleman named Dylan. He was very informatve and supportive. He answered all our questions and took the "work" out of getting a new car. The guys were so willing to get the car detailed so I could take it home the same day. They even stayed a little past closing time to accommodate!I was very very pleased with the whole process and will definitely return when I need a new vehicle!!
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June 2023 by Christy Brazie
Just bought my new to me car from Dylan. He was great no pressure and very honest about the vehicle. Extremely helpful and knowledgeable. This is my second car I have bought from James Mitsubishi. Would recommend them to anyone who is looking for a new vehicle. Also, Samantha in customer service was extremely helpful when I had questions before my purchase.
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June 2023 by Basil Dockstader
Old car 3000 new car outlander beautiful cars. The outlander is the perfect upgrade from my old one so glad I made the trip to James Mitsubishi in Rome NY.
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May 2023 by Diane Thompson
Stellar service. I worked with Joe Caruso. He was amazing. He took the time to spend with me to answer all questions and address any concerns. I highly recommend James Mitsubishi for your vehicle needs and Joe as the salesman. I truly cannot thank them enough. I was so pleased, I told my sister and she took delivery of a new car the same day I did.
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April 2023 by Jeanette LK Burghardt
Joe was the best!!! From the initial phone call to shaking my hand before I drove away in my perfect car - Joe gave top notch service! I truly appreciate him and everything he did to ensure this was a GREAT experience. The guy is a gem!
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February 2023 by bobby brown
These people are the best in the business as far as I’m concerned. This is the second time I have come to them with a credit issue or a financing concern they have always come through and flying colors for me, and my specific dealer was above par his name is simply Joe what a great guy made me comfortable and attentive to all of my needs and concerns, and I drove home and a brand new car right out of the rapper with 5 miles on it. I couldn’t be happier with the service that this dealership in Rome, New York, has given me I am forever and their debt
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February 2023 by Brittany Matthews
We are beyond thrilled with the level of service we received from Curtis. We traveled over an hour to check out the vehicle we ultimately purchased. When we arrived, it was close to closing time. We were never rushed in any part of our decision. He was genuinely invested in making sure all of our questions and concerns were handled. Once we had decided this was the vehicle for us, Curtis instantly offered to bring the vehicle to us to save us time. We’ve purchased a few cars over the years, but this was easily one of the best purchasing experiences. Thank you for making this an easy and exciting purchase.
