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April 2024 by Kari Wingert
Carey was super helpful. He recommended exactly what we wanted. Love my new mattress. Exactly what i wanted.
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April 2024 by Ruth O'Lill
Carey was very friendly, explained everything very well and was fun!
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April 2024 by D K
Edit: after going elsewhere it is really clear how pushy and scummy this place seemed in comparison with the constant pushes to more expensive products and constant mention of financingEdit: also they called me after the review and apologized with "I'm sorry you feel that way" but left it at that. No desire to actually help. Look at other reviews with problems like the person stuck with an extra box spring on here.I'll be going elsewhere. I felt like I was being condescended to and talked down to. Edit: After double checking some of the info, it feels even more like pressure tactics were used to upsell so watch out.NO RETURNS ON ANYTHING FOR ANY REASON PERIOD.Also when budgets are mentioned, suggesting a payment plan for something more expensive is manipulative.I did end up buying a pillow but I was so mad when I got home that I'd have returned it before I took it out of the box, but returns are not allowed for anything. Or any reason. It is still in the box. Maybe I'll use it when I'm less frustrated. Or maybe visa return protection.
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April 2024 by Robert Lallier
Carie from metro mattress in Rome ny was very helpful and friendly
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April 2024 by Scott Herrig
Super friendly and very knowledgeable, helped us narrow down to 3 and pick our new bed very quickly ! Great prices !! Excited to get some good sleep !!
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March 2024 by Bev Schindler
Very nice to talk to,gave us lots of information on each bed
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March 2024 by Haley Snyder
The best mattress retailer!!! I love the staff they are so kind and caring and helpful! They really were knowledgeable and professional I highly recommend Zoey!!!!
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March 2024 by Raven
Carry was extremely well-versed man in what I was looking for, had me well informed and was open to all of the things I was looking for. He also was able to find exactly what I was looking for, very personable and a great demeanor. I’ll be recommending others to him, a salesman and great human being at heart. - Raven
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February 2024 by John Diberardino
It was a great experience
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February 2024 by Jennifer Smith
Zoey was ver helpful in selecting and new mattress for my son, and explaining the differences in a mattress that I didn’t even know about. She helped me choose the right bed for my son.Thank you for the help.
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January 2024 by Eric McIntyre
We were greeted by Carey DeCoste in the Rome store. Carey was well versed in products and most patient while we decided. There was no pressure and laughs shared. We would recommend visiting the store.
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January 2024 by A Z
I worked with Zoe on the completion of my order. She was efficient and got my order completed fast. Have been going to Metro mattress, for 20 years and they have always treated me kindly-Thank you so much for being there to complete my order
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January 2024 by K F
A wonderful experience. Zoey was knowledgeable & friendly, and she respected our budget. Good prices & excellent customer service. Thank you.
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December 2023 by Kelsey Evans
Had a great experience working with Zoey! Super helpful and knowledgeable
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December 2023 by josie Gouveia
Hi my name is Dane, and one of my dogs is Josie! I went into Metro Mattress to look at different bed brands and I was greeted by Carey DeCoste. Carey sold me a great bed lift that was on clearance. Carey did a great job. Things did not go well with delivery, and the lift went back to Syracuse. Here's where things turned around. Carey and Zoe took care of me, organized a better deal than what I originally had, and set me up with a bed lift that was out of the box and not one that was on clearance (floor model). The delivery crew that came out with the new lift was definitely "white glove" and they did a great job of set up. I was prepared to take my business to a local furniture store, but because of the time and consideration and hard work on the part of Zoe and Carey, I stayed with Metro Mattress of Rome. Best customer service!!Dane
