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August 2023 by Chanelle Wilkerson
This is the only pharmacy I know that will send you a reminder text that your prescription is ready and then when you go to pick it up, not only is it not ready but needs to be ordered. Too much disorganization and miscommunication for my liking.
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March 2023 by Tracy Signorelli
Took the time to talk me through things kind and patient
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December 2022 by FlowerChild
Loved Empire Drugs when it was its own store. Dislike that they moved inside Chopper! Lines always long, you always have to go into middle of the store & it takes longer to walk to, wait, etc. Super inconvenient, especially when you are sick or deal with health/mobility issues. Needs a drive through. At old location they could at least meet you outside with your scripts if you were sick or in hurry. Now you gotta drag yourself into supermarket. I’ll eventually switch due to this change. Some clerks are friendly and I’m known so it’s sad to have to switch but I dislike the new changes.
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October 2022 by Yale Rich
They do a top-notch job for everyone!
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October 2022 by Nichole Young
Offers delivery on meds
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August 2022 by Rosanne M.
I have been a loyal Price Chopper customer since they came to Rome Ny. I taught cooking for over 22 years and did 90% of all my shopping for my classes at price chopper. Having said this, their website it not easy to navigate. And, try to download an coupon...they have told me every week for the last couple of months that my email doesn't match my password. And when i try to change the password, they continue to tell me that my email is invalid even when after they just sent me a verification code to that same incorrect email! Absurd. When i called just now, the representative has no idea why I can't access my account and told me to shut down the site and come back tomorrow. Doubtful!!! Hannaford just opened a great store nearby. AND i can access my account using my phone number. Every coupon automatically goes on my phone number... I dont have to go online or clip a thing...how great is that? Care to guess where I'll be shopping?
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July 2022 by Tim Hurley
Move the pharmacy back across the street, it is horrible now. You closed up the meat cutters windows so if you need something from the meat counter, how do you contact them???? I called the pharmacy twice, phone rang at least 30 times then got hung up on, Had to drive there to find out my prescription wasn't there
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March 2022 by Lori Messenger
Get rid of some of the employees. The bakery in particular has drug addicts that smoke in the cooler and another one that sleeps with half the store.
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February 2022 by Deanna Maria Gigliotti
This was suppose to be RED writing and border to match the red on the decal. The picture isn't centered and the cake taste and texture was like a dry sponge. Worst cake I've ever had in my entire life! That wanna be baker who's also either color blind or illiterate should be fired! And refunding my $31 for this cake isn't eggnog compensation for ruining a birthday either. I'm sure ya'll just lost lotsss of business.
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February 2022 by Theresa LaPointe
So ordered a pizza with meatballs/peppers. As you can see hardly any meatball at all and definitely no peppers!!! Let’s not forget a little crispy
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November 2021 by Tai W.
I usually never have any issues getting what I need from this location. But shopping during a major renovation has been a disaster and I'd rather visit the Commercial Drive location until the renovations are complete. Food items are continuously out of stock. It's almost like the vendors stopped showing up to stock the shelves. I will not be doing my holiday shopping there (unless the renovations are finished)
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September 2020 by William Greenhouse
Price Chopper violates state and county health requirements by serving people who won’t wear masks. They claim their policy is no mask no service but today, 9/12/20, at 1:30PM, they did not enforce their policy.
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August 2020 by Arnie Trudeau
Awesome store and well stocked
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July 2020 by Robert Myers
After getting the run around fron my insurance company about civering a prescription, I finally decide to pay cash. Im told on Thursday on the phone that the pharmacist would uave to order it and she wouldnt have it til Tuesday of the next week. Dissapointing, but ok fine. I call Tuesday afternoon and am told that she has to order it and it wont be in til tomorrow after 3. Im supposed to start this medication in the morning. So now I have to wait til Thursday to treat a condition. Ive suffered with my entire life because the pharmacist dropped the ball. Not to mention that its a controlled substance so I'm made to feel like im drug seeking because I'm paying cash. This pharmacist is a joke. As soon as I am able I will be switching pharmacies. If I could give a zero rating I would.
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July 2020 by Sarah P Madonia
I understand that part of this is due to NY but at the same time .. I watch you return the person in front of me in lines items as I wait 20 minutes in the customer service line.. for you to tell me that you can’t return my item that my husband bought incorrectly .. it’s non perishable.. but you can return the guy a head of me’s item.. and claim it’s because it didn’t leave the store .. well okay but this guy had no mask on and walked around the entire store with the item and they were returned to the shelves and not cleaned so if he had the virus so do those items now.. and whoever buys them .. I really hope hannafords gives you a guys a run for your money .. I know I will be avoiding PC from this point on...
