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November 2023 by Yuriy Rogozhin (russianboy72)
I so disappointed.. order some items online and they created label for shipping and after 1 week cancel my order for no reason, no explanation, I lost some discount and coupons that was used - not much money, but it’s a BAD SERVICE. After contact online support they say call the store and ask. Why would I do it? Don’t they know my order? Would give 0. Walgreens sucks.
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October 2023 by Jordan Lewis
Terrible, this place can never get anything right or completed in a timely manner. I will be switching ASAP... thought it was my prescriber this entire time and it was these clowns.
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September 2023 by Steve Hollenkamp
The worst pharmacy I've ever dealt with. Constantly having problems getting my blood pressure medication. My doctor says they are terrible to deal with also. I was told by lady on phone from pharmacy that she didn't give a darn. Really nice
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September 2023 by Holly D.
The pharmacy was kind and patient and quickly helped me refill my prescriptions from out of state!
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February 2023 by Unadulterated Awesomeness
Having moved to Rome I changed my pharmacy to Walgreens on Black River BLVD where I have had nothing but problems and issues' every time I went and picked up my as well as my moms prescriptions. The staff seems at best incompetent as well as inefficient and lazy. They seem to always have at least half a dozen people milling about and still the wait times are insane. No one knows anything and I'm happy I have switched my pharmacy back to CVS in Target where at most Ive seen two people, never had a problem and also the staff at CVS in target is fast, efficient and knows what they're doing unlike the staff at Walgreens on Black River BLVD. Also if you have to buy Covid test your better just driving to CVS in target in New Hartford because even that simple task they have an incredibly hard time with. Inefficient, Incompetent and just a pain to deal with. I would recommend anyone else over them.
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August 2022 by Kiara Sligh
The pharmacy staff is incredibly rude and unwilling to help.I try to be pleasant with people who work in customer service. I know that they aren’t always treated well. I understand that hiccups happen and it’s not always the fault of the person in front of me.Unfortunately, the issues that I’ve experienced at this pharmacy are usually the result of a lack of staff training or knowledge.Like, not understanding how to enter my insurance information into the system or not knowing how to process an order that has been prepaid through the app. I try to be patient, but the attitude…Needless to say, I’ll be switching pharmacies.
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February 2022 by Maureen POSHWeddingFlowers
When I visited my 94 year old mom I used their drive thru covid testing 2 different times. Wanted to make sure I hadn't been exposed flying on an airplane. Both times there was no waiting, the process was quick and efficient, and I am thankful for their help in protecting my mom.
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September 2021 by Jessica Wergin
Clean and well organized
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April 2021 by Tom Mulchy
The worst customer service I’ve ever experienced from a pharmacy. Complete disrespect on every level including the pharmacist. I will be pulling all of my monthly medications from this store. I never post negatively but this experience was discriminatory and embarrassing .
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February 2021 by Nancy Novak
I still miss rite aid. Often out of specials or shelves almost empty. Sometimes sales clerk's not very friendly. Usually busy have to wait for check out. Same for pharmacy, better after 7pm.
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December 2020 by Lava Pit
Go elsewhere, ever since Walgreens bought out Rite aid it's horrible. If you're waiting for your prescription keep checking as they don't tell you when it ready. Service is very slow. I'll be moving all my prescriptions to somewhere else.
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October 2020 by Princella Stovall
Worst pharmacy ever never have your medications ready tell you to come pick it up never there or ready and then make you wait for medications you need as soon as possible hours/day after the prescription was called in. Call routed routed to the call system misinformation given. Refill disappear out of there que and then the request you to ask your doctor for a new script die to there errors. "0" wasn't a rating option I am definitely changing pharmacy. As a rule I'm a very positive person I shouldn't feel as frustrated as I am.
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October 2020 by Morgan Johnson
Unprofessional. Slow. Incredibly rude.Today I needed medication after a surgery. We decided to utilize the drive thru, since I currently cannot walk. After waiting over 20 minutes we pull up to see a older woman who is just staring back at us. I tell her I have medication to pick up. When she returns she asks for my insurance. Although, I didn't have my card on me I made a quick phone call, so that I would have the numbers that were necessary to validate my insurance. When asked exactly what information she needed, she stated to roll her eyes and mumble under her breath, essentially refusing to answer my question. I then asked her if I could read the numbers off to her, and she yelled that I was holding up the line. I explained my situation (that I cannot walk, so going into the store is nearly impossible), and she had absolutely no sympathy and told me that I needed to go in anyways.Overall, I had a terrible experience and would not recommend this place to anyone. Please go to a different pharmacy. Customer service is critical when obtaining medication, and these employees simply do not care about their customers.
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October 2020 by Ryan Conover
Store is not enforcing the mask requirement in Oneida county during a pandemic. Absolutely inexcusable. Will never he back.
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October 2020 by Jennifer Hartnett
This pharmacy is completely unorganized and has been nothing but a headache for me since I was forced to switch here 2 months ago when 1727 closed. I can never reach anyone by phone and literally have to go there and speak to someone each month to make sure they received my prescription that my doctor sent in, which they never do, and then I have to physically make them call and fix everything!!!! Inconvenient and unprofessional.