Rome Health

Family Practice
Hours: Rome Health is a comprehensive health care system providing primary, specialty, and long-term care. Reviews present a stark contrast in patient experiences. Many patients report receiving quality, compassionate medical care, with staff described as kind, attentive, pleasant, caring, wonderful, thorough, and compassionate. One reviewer was very impressed with the care received from the emergency room to the surgical unit, noting everyone in the entire hospital was kind and attentive. Another had a terrifying experience elsewhere and found the Rome ER staff to be wonderful and on top of their game, providing the care sick people need when scared. However, other reviews highlight significant problems. Some describe horrible care, citing a lack of available specialists and no GI doctors, leaving patients feeling at risk. Criticisms include staff being useless, malicious, and without conscience. Service and professionalism are described as fading, with staff at extremes—either incredibly helpful and courteous or outright ineffectual and unprofessional. One reviewer mentioned a violation of rules and being verbally accosted, recommending the establishment in a dire emergency only. Another noted issues with prompt communication despite having a great doctor. The emergency room is also noted as having increasing COVID risk.

• 0.03 miles

  

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1. Rome, New York