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November 2024 by karen lovett
My phone was very compromised and I visited the Rome spectrum store and Chad Stanhope helped me beyond words. He cleaned up my phone and was patient and very understanding. He's an asset to your company. He really helped me. Karen Lovett.
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October 2024 by lani hale
Had a fantastic experience w/Sam Murphy today at the Rome NY store. He was professional, patient and understanding of our situation. He took on our issue and helped us out so much. I would recommend if you have to go to the Rome, NY store to ask for Sam. Thanks again for all your assistance today. We really appreciated it.
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October 2024 by Lori Collea
I worked with Samuel M today at the Rome store.
He was friendly, efficient and very helpful! I will absolutely request him next time I need assistance.
Thank you Sam!
Lori
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October 2024 by Daniela Mosko
Title: Excellent Service and Help with Internet and Bundle Changes
Rating: ⭐⭐⭐⭐⭐ (5/5)
Review:
I recently visited the Spectrum store in Rome, NY, to make changes to my new internet service and re-evaluate the bundle choices the phone salesperson had talked me into. Unfortunately, the information I received over the phone wasn’t complete. It became clear that the first person I dealt with was more focused on making a quick sale than considering my needs. They rushed me into a contract without fully explaining the options.
During my visit to the store, I spent some time waiting, but that actually gave me a chance to learn more about Spectrum’s offerings. By the time it was my turn, I was able to ask informed questions about what would work best for me.
Chad, one of the store staff, was fantastic! He pointed out which plans would best suit my needs and took the time to walk me through all the bundle options. He really listened to my concerns, understood that I didn’t need some of the services I had already signed up for, and helped me drop those while focusing on what I actually needed, like phone service. What stood out the most was his willingness to correct the previous bundle, which clearly wasn’t the right fit for me. Chad made sure I ended up with a plan that provided the best value for my situation. He understood that it was somewhat frustrating to invest this much of my time from Friday to Monday with everyday time spent at the store and made sure I did not always have to wait too long.
The entire staff was incredibly helpful and patient, especially as they worked on helping me transfer my mobile service. They’re true professionals, handling even impatient customers with grace and diffusing any frustration. Not only did they explain everything clearly, but they also made the necessary changes as quickly as possible, with no hassle.
I left the store confident that I now have the right internet speed and bundle at a great price. Overall, my experience at the Spectrum store was smooth and very customer-friendly. I highly recommend visiting this location if you need to make any changes to your Spectrum service!
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October 2024 by Kirky
Great service and pricing. Sam was able to help me out fast and efficient. Very pleased with my experience and customer service and spectrum
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July 2024 by Cody Obrien
Sam was great knows his stuff,definitely a wifi upgrade and went into detail about wifi plans I'd say I got a good deal
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June 2024 by Jessica Hernandez
First time ever in spectrum. My family and I were greeted right away by Cam. He helped us with a plan, service and purchase. He was patient, professional and made sure we had a great experience. I will definitely continue being a customer and look forward to our future purchases with Cam !
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June 2024 by Ernest Wiatrek
A clean, neat store with fine customer service. Only problem is the high costs involved with the services they offer.
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June 2024 by Ben R.
Every couple months they raise the bill by atleast $10. Got me paying almost $90 for internet im never home to use. Time for Fios
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April 2024 by Jeff Lewis
Great service.
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February 2024 by Missy Walsh
Bad management in that store find another source
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January 2024 by JoAnn Wolcott
Cam at the Rome store extremely helpful with equip. ret. and ideas for most cost effective plan!!
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November 2023 by MC Transport
Horrible store, always LONG wait time
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November 2023 by Frank Flanigan
Not good
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November 2023 by Bill
Friendly staff
