U-Haul Moving & Storage of Rome offers friendly and knowledgeable staff who provide quick, efficient service. Customers appreciate the professionalism, kindness, and helpfulness of the team, especially during rentals and trailer hookups. The store and parking lot are kept very clean. Some minor issues, like a trailer marker light and a difficult trailer jack, were noted but addressed promptly. The rental prices are reasonable, and the staff, including sales reps and the owner, are personable and dedicated to ensuring customer needs are met. Overall, the business is highly recommended for its excellent service, affordability, and customer care.
Fantastic staff there. Always been very helpful and understanding. Definetly recommend to whoever needs a storage unit or a truck.
July 2025
I was on a long trip with my camper and noticed my hitch bolts were loosening. The manager gave this his immediate attention and tightened everything using pneumatic tools. I was a stranger with no likelihood of repeat business, but he wouldn't let me pay him. Friendly, fast, and kind.
February 2025
Pickup from Stephanie was absolutely amazing her personality is amazing . She is always smiling and knowledgeable. I can’t thank this Rome location enough for the amazing customer service! Drop off with Aaron M was easy and his customer service is excellent. Thank you both for a great experience!
