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December 2023 by Gerry Bonneau
They are the only parcel carrier who cannot find my house. Have given instructions multiple times but to no avail.
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February 2023 by Beth Martin-Heiderich
I received a box of antiques that must have been set on the floor of a wet truck. It was a disaster. The following day the scheduled delivery just did come. I saw a ups truck drive by my remote location and just keep going. You want to charge me $7.00 to pickup up packages? I paid shipping and handling already. Sorry about the long driveway. Do your job.
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February 2023 by Julie Barber
Cannot read apartment numbers on doors ever!!! Horrible drivers there that deliver to Westmoreland area, absolutely horrible!!
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September 2022 by J Louis
Great team. Always excellent service. Thank you.
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June 2022 by A Town
Worst customer service I’ve ever experienced
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May 2022 by Tammy House
They are real people that care
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March 2022 by Craig White
337 3489 The direct number without the need for the 1 800 number.Ordered a grooming item and driver released it on some strangers porch in a different city. Called the next day the driver retrieved the package and delivered it to the correct address the next day. Package was opened and retaped. There is no way i could keep the item because of this, completely gross. Called again and neither the person at the desk or the manager would assist or take responsibility.They are inconsiderate, rude and don't care. They want you to call the 1 800 number but you can call them directly at 337 3489. This is a number they purposely hide from the public for years because they don't want extra work. Enjoy. Thank you for being so useless Rome UPS :)
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January 2022 by Rachel Fallon
There great, quick, and right to it
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December 2021 by Tj Schweizer
If I could give this zero stars I would. First of all why in the world can you not get ahold of a real person? The Rome ups is full of low life’s. How are you going to steal my package. Claim it’s at the access point when I’m reality it’s not. The tracking number states it was dropped of 2 separate times? How is that possible? The. Once I put in a claim for lost package it is updated the package was refused and being sent back to the shipper. Absolute blasphemy. You think a 600$ package would be handled with at least at little more security.
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March 2021 by marie clay
Sherry is Very courteous and friendly. She knows her job.
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January 2021 by E S
Very attentive at desk.
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October 2020 by David VavSlyke
I would like to thank the UPS driver on rt 49 nearCleveland who delivered my package on Monday October 5th for putting the packages on my porch so they couldn't be seen by porch pirates as far as I'm concerned he went out of his way to do this thank you so much
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May 2020 by Constance Harding
This is literally the third time. At Christmas it scanned as never left their facility. A week later someone said it was delivered in morrisville (45 minutes away) they left it on my porch. Thank you good samaritan. Two weeks ago my vacuum was delivered two doors down. Thank god for good neighbors. And today it said both my packages were delivered. Well I have been home all day and I did receive two packages. BUT NOT FROM YOU. one from United States post office and the other from FedEx. So what do I do now? Because whenever I call you pass the buck to someone else like you never had it. When it was clearly scanned by you. ?
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February 2020 by neal mclean
No customer service skills and the hold people's checks
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October 2019 by Jay Micale Professional Touring Billiard Player
Had to deal with these guys when a package for held up and rhwey were terrible.
