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February 2024 by Mark Lomery
Friendly, super smart reps give quick and expert help or fixes.
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February 2024 by Mary Dixon (Smilla13)
I had to redo my review from several years ago when I had a bad experience. I was there February 2024 and Dakota and Corey were fabulous. They were so knowledgeable and professional and personable. I can't say enough about those two men.
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November 2023 by Andrew Benninger
I was in and out in 5 minutes. They don’t pressure you with upsales. Listened to what I wanted, r recommended a better device at a cheaper price. Deni was great. Highly recommend!
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October 2023 by Rachael Magnanti
Amazing service … Cory Robbins was GREAT at the Rome NY location. My daughters and I went in to discuss upgrade options. We were quickly greeted by Cory and he was able to answer all of our questions. Setting up the new phones and transferring our data was seamless. He has a great personality and makes experience enjoyable. You can see that he is a leader, that he takes pride in his work and he offers assistance to everyone that he works with. Cory deserves recognition for being a valuable asset to Verizon and I’m glad he is in Rome! Keep up the good work!
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October 2023 by Jackie Deiter
Vinny and brandon did an amazing job getting me over from metro pcs and getting me into verizon with a brand new phone and brand new number. They even helped me out with the price up front to get me started
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September 2023 by Orresta Paddock
I had a issue with my phone, and Verizon's online chat assistance was not only unhelpful, but also incredibly rude. The employees here at this location were so sweet and helpful, and explained to me what was going on with my phone (which ended up being a really common issue with an recent update). They were patient, knowledgeable, and super kind.
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September 2023 by jaime hollenbeck
So I've just been back to this store and honestly don't know why I rated it so low before ( I think I was annoyed by the wait time - not fair) Scott has helped us 2x in the last year and he's been exceptional both times. This last visit was a doozy and we had all sorts of stuff we needed done on our acct. I wish they had a bigger phone selection - I didn't wanna wait for a phone to be ordered, that's why I come to the store, but overall these guys are great.
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July 2023 by John Nobles
Brandon got me into my first prepaid Verizon plan, allowed me to use my personal phone. I left tracphone and I am very pleased with the service and how quickly he got me up and going. Amazing job five out of five
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July 2023 by Bob Johnson
Brandon did an amazing job and getting my phone back and running. I was not able to make a call or text or do anything at all. He gave me my options with a new phone but I chose to stick with this one and he resolved the problems within it thankfully.
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July 2023 by Dancing Queen
Brandon helped me out with my bill and helped explain everything about it that I needed help with. Really appreciate him taking his time out to help me with all of my questions and the information
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June 2023 by Eric Vaughn
Rickey was very helpful he helped me get wireless internet for my house he was alot better than the last time i was in there a giant helped me out that was very aggressive and only cared about himself and what would better motivate his life and family not thinking about my family and my life only his own he was very heartless made me feel like we were close friends only to stab me in my back and not believe me or stick up for me knowing I would never do what I was accused of he broke my heart you think you know someone but in the end it's only about the money but not Rickey he is a good guy and cares about his customers 5 stars for Rickey 1 broken heart for the giant man.....
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May 2023 by Marlene Allen
The Verizon sales man was very good assistant to me m. I don't even have Verizon and he was still very helpful explaining everything to me about me phone and how to understand how tracphone works. I am now considering switching because if the amazing customer service
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May 2023 by Sharon Wood
I come into the store quite often and everyone here is nothing but amazing with helping me out whether if it's just paying my bill, phone issues like I am currently having thinking I have viruses. Brandon and Corey have been the Two I typically get helped by
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April 2023 by Bruce O
My phone was damaged and I came in the previous day and could not get anything done because I wasn't on the account. Brandon got me on as an authorized user and actually got me a free upgraded version of my phone ny talking to customer service for me. Definitely left satisfied
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April 2023 by Talyn Stasio
I had an issue with my phone and was considering switching carriers but Brandon Torres changed my mind! He was super helpful and welcoming! He was able to suggest helpful accessories like phone cases, and screen protectors, I even bought my iPhone 13 mini through him. He is now the person I will go to for all of my future cellular purchases! Thank you Brandon!
