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April 2024 by peter korelis
This store is not making the cappuccino blast correctly, they pre mix , the mix with milk in correctly, this practice is not safe as milk goes bad which can make consumer sick, Suffolk health department will be notified, do not buy these drinks from them they do not taste good at allllll!!! For the price , rip off for ice milk that what your getting
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October 2023 by Stephen B.
Slow service. Very slow drive thru needs to be improved greatly. Inside does not work fast enough
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September 2023 by Derek T.
Food is fine (it's pretty hard to mess up ) this is my main Dunkin in my area ........unfortunately. The issue with this dunkin is every single time me or my wife go to this place on any day of the week and at different times of the day the drive through line LITERALLY TAKES FOREVER. Hire more people or figure out a better system. Even rare times when the line isn't overflowing into portion road the service is STILL remarkably S L O W - I'm talking even just 3-4 cars.
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April 2023 by Anitra M.
It would be a nicer establishment if the employee at the drive thru window in the morning was more pleasant. It's basic customer service to say good morning how can I help you? Or good morning which order are you picking up? I used to go to this location every morning between 7:15am and 7:30am but I've stopped because of the horrible service I receive at the drive thru window. I just went there today after placing my mobile order and when I saw her at the window I remembered why I don't go there anymore. Here's a picture of how she packed my donut
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September 2022 by Craig Hollid-Ausset
Super tasty ice cream and the coffee is good too!
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September 2022 by Daniel T.
Iced caramel craze coffee = All Ice, No Coffee. Thanks for the water. Waste of money!
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August 2022 by Sheri C.
VERY RUDE, DISRESPECTFUL AND UNPROFESSIONAL. I went through the drive thru for tea with my mom. she does not like the tea bag because it gets all soggy and the stuff gets everywhere in the drink so we always get it without and when she gets home she puts her own tea bag in it. We get home and she sees it is coffee. I go right back and tell them it's coffee. and the manger said i was lying that i had put coffee into the cup. I said what why would i do that. I just want my tea correct. I waited for the tea standing there while the employees were talking how they never want me to come in there again cursing about me to eachother. I said at this point i will take my money for the tea because this is just so unprofessional and rude. the lady angrily handed me my money causing all change to fall and then said don't come back here please. Like who says that to a customer. So i spat at her bc i was so mad at how an establishment can treat a customer so rude and poorly.
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August 2022 by Josh G.
I'm glad I moved out to Lake Ronkonkoma. It's given me a fresh look at this lengthy island and provided me with opportunities to visit new places...like Dunkin'. Ha! Of course Dunkin' is nothing new to this frequent flyer, but the Lake Ronkonkoma Dunkin' is a place I've only just started to visit (back in March upon my Suffolk move) with mostly positive results. You see, this Dunkin' is quite different than my little New Hyde Park coffee spot. That Dunkin' is tiny and doesn't offer up too many frills like this Lake Ronkonkoma one can. What frills, you say? Ah yes, frills in the form of a drive-thru, Baskin Robins, and Nitro cold brew. All of these things are definitely found at other Dunkin's, but it's new to me and my old local stop...so no judgement. Honestly, that nitro on tap was completely new to me. I had never seen a Dunkin' with this available. I'm used to Starbucks rocking this coffee option, so one morning I had to give Dunkin's version a shot. Unfortunately, I think the sweet cream that was supposed to be on top of this cup of Joe was missing, the taste was a little too bitter for cold brew, and that aforementioned cup was quite small for the price...perhaps nitro cold brew isn't widely found at Dunkin' for a reason. Besides that, I'll give Lake Ronkonkoma's Dunkin' plenty of props for having my coffee ready to go every time I order it ahead on the app. Employees have been semi-friendly (which is all I can ask for) as well and the place seems to be kept pretty clean. Most importantly, the coffee is made correctly and tastes good. That's the one thing any avid Dunkin' drinker might say: No two Dunkin's make their coffee the same way. It's an unfortunate reality of Dunkin', but a truth which has honestly shied me away from them more and more over the last year or so...I digress. Let's just say this Dunkin' does things right (or at least has up to this point). Overall, Dunkin' of Lake Ronkonkoma offers up just about everything I can ask for from a coffee spot (at least of their caliber). I'll continue to visit this Dunkin' for my (mostly) daily sips of caffeine. Perhaps I'll even try that nitro cold brew again sometime...well, maybe.
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May 2022 by Danielle Miller
Been coming to this Baskin Robbins forever but tonight when I brought my kids to get us ice cream Sundaes for a movie night I got the worst customer service ever. It took the kid 15 minutes just to take down the order and then when I pulled up to the window to pay the girl who came to the window didn’t even so much as say hello or offer a smile. When I got home the two Sundays were wrong (missing syrup) And when I tried to call to ask them to remake them no one answered the phone.
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March 2022 by Carson V.
Best dunkin I've been to so far! Everyone is nice and always wants to help if something gets messed up. I was a little worried because the line looked long but it went really fast! These guys are so fast considering how busy they get!
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January 2022 by Mariah B.
My mind is blown. I was trying to find a Baskin Robbins that closes after 8pm (why do they close so early now????) and found this spot. When I pulled up, my mouth dropped. It is a DRIVE-THRU BASKIN ROBBINS!!!! The to-go menu lit up like the top of the Chrysler Building. I was happy and astonished. Ice cream was very good.
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September 2021 by Nick DiSabatino
Arrived at this location at 10:15pm and received an attitude from an employee telling me they were closed when the posted time is 11pm
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July 2021 by Zach P
Arrived at location at 10:30 and it was closed even though the listed time to closes is 11
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July 2021 by Javier M.
Horrible place, horrible service, messed up order twice. Get there 9pm, doors closed but sign says open till 10pm. Have to get all my kids back in car and go thru drive thru. Order 2 chocolate cups with MMS peanut butter. Only get 1 with no topping. Get my 2nd one after waiting some more then when we get home it turns out to be Reese's pieces not MMS. I made sure when ordering confirming it was MMS peanut butter and was told yes. Not sure what happened but after the renovations this place has going downhill
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June 2021 by hitesh moryani
Nice beautiful for ice creams and coffee