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September 2023 by Kenny Valentine
We usually have Dunrite help with our pool, but over the years their pricing and availability made us look elsewhere. My wife knows the people over at Dolphin Pool supply so this year we had them open and clean our pool. PROFESSIONAL IS AN UNDERSTATEMENT!This company are pool gods! Our pool was opened without any issues, and after they did a cleaning early in the summer season our pool water has been crystal clear! Seriously I feel like I'm swimming in a sandals resort pool! I highly recommend Dolphin Pool supply. They are professional, friendly, fair priced and they are amazing at what they do! Thank you!
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September 2023 by Jim
I just got my Dolphin Nautilus CC Supreme robot back from this store. I had to wait a few weeks, but they warned me about that and some of that was the wait for parts. Let's face it, when you're good you're in demand. They were very friendly and helpful in the store when I arrived with the robot, processed the paperwork quickly and informed me as soon as they diagnosed the problem, giving me a timeframe for completion that they met. The robot appears to work great now, except for the issue described below. I will use them again if I have any other problems with the robot.One problem after I got my robot back was that it started up as soon as it was plugged in, thus running on the stand, and even though I could turn it off, a power outage could cause it to start running in the middle of the night. I called the shop to ask about anything I could do to fix this. They basically said that they fixed the problem (replaced the cable) and this wasn't their issue. After pushing back a little, they said someone would call me later in the week. He never did. The robot needed to be reset, and after a few emails to Maytronics I found out how to do that. This didn't happen before the repair, so clearly something they did caused this to happen, and it would have been relatively simple for them to fix it. While this won't stop me from using the shop, and I still recommend them, I cannot give them the 5 rating that I had initially given.
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September 2023 by Derf1 Langstaff
It is so hard to find a pool supply store where you get knowledgeable help. I drive past at least 3 to get all my supplies and chemicals here
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August 2023 by donna king
Had problems installing a new pump myself. Couldn't get the unit to prime. Joe was an amazing help! I've had problems with Dunrite and their nasty attitudes - what a breath of fresh air dealing with Dolphin. Will definitely only go there in the future for my pool needs. The pump I bought was $759 there and Dunrite wanted $829 so their prices are better too.
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July 2023 by Karen Fucci
I have had an awesome young man come and clean my poo!! His name is Joe!! I was ready to close it, he told me exactly what he was going to do and also left me a note to let me know he was coming back to finish My water is crystal!! Thank you Joe…and also all the staff at Dolphin pools ?
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June 2023 by Brian Halloran
I came across by accident and will only use Dolphin Pool from this point forward. The staff are courteous, helpful and knowledgeable. The store has everything you need for your pool from parts to chemicals. This is my second season using their services. A+++++
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June 2023 by Joseph Albertelli
Upon arrival and the phone call before I spoke with gunner very the very first interaction he executed and was very very very professional at the same time treated you like a family member from the first call to when he tested my pool water ,def knew what he was talking about he was awsome he was great what a people person made you feel like he was there to teach and not put you down in my book if it was a million you get a trillion dollar review you rock your amazing
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June 2023 by Nicholas Dessauer
Willing to help even when I didn’t buy from them!! Excellent service!!!
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May 2023 by Alan Krystal
Great customer service. Aidan did a great job in answering our questions and made us feel more comfortable about our purchase of a robot. Highly recommend this store.
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October 2022 by Anthony Bha
Review from 30 years ago. My brother worked here and was treated well. Business seemed kind to customers.
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September 2022 by Lance L.
Needed to get a vacuum head so I could clean my pool in preparation for it to be closed. I normally go to Dunrite pool but I was in the area so I stopped into Dolphin. I checked with Amazon and the price range was $19 - $36 so I figured it couldn't be too far off. I grabbed a vacuum head off the wall to check the price and it said $75.00 !!!! The salesperson confirmed the price so I asked him if he had a small amount of granular chlorine. He brought me to a shelf with a Gatorade sized bottle for $95.00 and a very small pail for $156.00 ????? I told them they were crazy and it was highway ROBBERY!!!! I ordered the vacuum head from Amazon for $22.00 and it is weighted and works great. The guy who owns Dolphin is a CROOK!!!!!! In this economic environment you want to support local businesses but unfortunately there are people like Dolphin that jump at the chance to take advantage for their own gain pathetic and will never set foot in there again and I will share my experience with everyone.
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September 2022 by Henry V.P.
Awesome customer service, i had lost hope to find a place where people actually ask you how can we help you, they do and do help.Thank you.
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September 2022 by Tom Pekar
No nonsense pool supply with reasonable prices and very knowledgeable staff.
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August 2022 by Doug K
Went in today with a question about my diverter valve. Joe was very friendly and knowledgeable. He told me the valve is discontinued but luckily he had the part in stock. He told me how to fix my problem, which saved me from paying for a service call. Definitely going back with any and all pool questions!
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August 2022 by Jaime milla
The technical service is unreliable, if you take a device for review and you do not want to repair it, they deliver the disassembled machine with malicious intent and treachery. I went to pick up mine after I complained about it because they delivered it in pieces, finally they delivered it with the cable cut, absolutely nothing professional from the repair department, think about it if you are going to take your devices for a repair, they are not at all reliable or professional
