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January 2024 by Mason Leskowitz
My sons stayed here. They liked it.Food & drinks: Breakfast buffet.Noteworthy details: Parking available.Nice maids.
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January 2024 by Kaden Tucker
The Hilton Garden Inn MacArthur Airport is overall a great hotel! The only complaints I could have is some minor things that need fixing in the rooms like a the bathroom door could use some new paint and some repairs of chipping on the middle bed side shelf. This is a great place for businesses trips as they provide you with a in room Ethernet connection. There is no communal business center as it mentions on their website. There is just a printer but no computers but there is plenty of space to set up your computer in your room and to connect to the WiFi through the Ethernet. The lobby is absolutely beautiful and gorgeous, they have a snack place for snacks for purchase and even a restaurant! The only thing that would make this hotel the best ever is an indoor pool! That would make an amazing addition. It would be great if they would include the breakfast and parking in the price of your room. This hotel is also very pet friendly!Safety: The safety is top notch with the main doors to the lobby being locked through the main hours of the night and all other entrances locked 24/7 where you have to have a keycard to unlock it. The only thing that I could note is it seemed like the windows in the hallways and the room could be opened.Food & drinks: They had many options in the little snack shop in the lobby and a full restaurant also.
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January 2024 by Robert Lemke
Checked in, walked to my room through a cloud of marijuana smoke.Was in for a quick work trip, left next day and forgot an expensive electronic item in the room and realized it same day. Called and they couldn’t find it at first, then after numerous follow up calls admitted they had it and then proceeded to make excuses for two weeks telling me they shipped it everyday but never provided a tracking number.General Manager Frank dodged my calls, lied to me saying they didn’t have a box (despite one of the staff members telling me a week earlier if was in a box on his desk), then when called on his lie just said “ok..”Two weeks later my credit card has been charged , no tracking number, no device.Horrendous customer service. General Manager has zero leadership skills. Staff lied to me numerous times.
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January 2024 by frederick hanold
Lifetime Diamond Member. My normal experience if I would like to extend room additional nights is to call front desk on Hotel phone and they extend my room and ask that I come down at my convenience to get keycards updated .Here they say I need to come down to lobby so they can confirm availability ( ? ) and process my credit card ( on file ) .Marriott with worldwide mobile check in ( never have to stand in line at front desk ) makes hotels like this seem positively rude by comparison.Grievance filed with HILTON HONORS. They could find no valid reason that I would need to be in lobby for them to check room availability so this is a case of front desk agent simply being dishonest/difficult.They did say that , although it is not Hilton standard worldwide policy, some hotels will want to check ID and swipe actual card for room extension.It appears that this is one of those rare hotels with their own “non standard” policy so be aware if you are accustomed to be treated more respectfully given your Honors Status
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January 2024 by Mikaela Del Giudice
Very clean, nice rooms, and super friendly staff. The older gentleman at breakfast especially was extremely kind and really went above and beyond. Super happy with our stay.
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January 2024 by Bryce Adelstein Lelbach
Excellent customer service and soft product - the best I've experienced at a Hilton Garden Inn in the United States. The front desk staff was polite and quite helpful. They verbally recognized us for having Hilton status, which was nice. There was daily housekeeping without having to request it, a rarity these days. Housekeeping was very good and thorough. They even made our tissues up into a little flower. The breakfast offerings were very reasonably priced and fairly good, and the staff member taking orders was extremely kind and accommodating. The building itself is a little dated, with fairly short ceilings and slower elevators. However, the room interiors have been updated recently and are quite good. Sound proofing between rooms could have been better. Overall, our stay exceeded our expectations.
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January 2024 by T Man
Excellent, except for the water pressure in the rooms, I'm BALD and had trouble getting the soap out of my hair ?
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January 2024 by Julie KD
I live out of hotels for work during the week. Usually stay at one of the marriotts islip/courthouse. Rooms were okay, but got charged $10 for parking without being told. No free breakfast.Had the heat set to 70. Woke up in the middle of the night bc the room was 86 degrees ???? Had to turn the AC on, because the room wasn’t cooling down. And it’s 30 degrees outside.Large hotel, large parking lot. Not really worth.
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December 2023 by Ashley Michele
Rooms: New and clean
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December 2023 by Brooklyn Mel
Big shout out to Albert, Annette, Angel and Jessica at the front desk- customer service is on point! Very welcoming. The management staff are helpful and approachable.
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December 2023 by Zach Jaeger
I stayed here for a wedding out on Long Island. It's a pretty standard Hilton. The rooms were pretty big and very clean. The staff was super friendly and very accommodating to me and my friends whenever we needed something. I didn't have time to really explore more than my room and the bar, but someone mentioned the food there was really good. Overall I would recommend this spot to anyone looking for a place to stay in Ronkonkoma, it's a short cab ride from both MacArthur Airport and the LIRR.Rooms: Nice and clean. The walls are a little thin, so I could hear people passing by in the hallway, but nothing more outside of that.
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November 2023 by Jose' Nicholas Misch
Had a great 1 night stay and I made the reservation only 1-2 hrs earlier that afternoon earlier morning and I noticed that the Hotel was pretty full but I was ask where I would like to have my rm. on the ground floor and what side of bldg of Hotel I would like which they did there best to accommodate my request I ask for. The room was very clean and great looking and new looking at that too. Was a great stay and will be using The Hilton Garden again next time in that area of NY.
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November 2023 by Phillip Francis
Have stayed at many Hilton Garden Inns, mostly business related, but this was for a wedding. Fairly new, and well kept up property, but the people are what made a real difference. Front Desk, bartender, restaurant (at night and breakfast) were all great. Definitely would return.Safety: Absolutely felt safe.Food & drinks: Great service. The salmon was an outstanding surprise.
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November 2023 by Trae Fackler
As a Hilton member, I was a bit disappointed in this hotel. Two of my 3 towels had a red stain on them. Almost like a red paint roller. I'm unsure if they were clean or dirty as I discarded them immediately. The floor was sticky in the room bathroom. The hotel seems a bit outdated with regards to in room carpet, fixtures. One of my two reading lights did not work. Of course the side that I chose the first night was out, as I stayed in a room with double queen beds. The hotel is very convenient in terms of using the MacArthur/Islip Airport. The front desk is very attentive and friendly. The lobby is clean.Nearby activities: Very convenient from MacArthur / Islip Airport.
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November 2023 by Vince
Very friendly staff. Great breakfast! Dinner menu options are limited, had several and they were all delicious! I wish they had more offerings and a special. Overall a credit to the Hilton brand.Rooms: Comfortable beds.Safety: Very safe.
