-
November 2023 by Joe Rodriguez
Even with the executive Elite Budget rental car still beats their prices lol.
-
September 2023 by Jon T.
In April of 2023 National Car Rental had a system wide crash of their reservation system. We had an original pickup location of JFK and waited there for over an hour. We had to make event on the North Shore of LI and left. On way out we called National to see if the issue was resolved or if we could make a pickup at the MacArthur location. They directed us to the MacArthur location. We arrived and were provided a vehicle however, due to the reservation system being down they did not communicate the charges and through our ignorance we assumed the company would honor the original agreement/reservation. Our original reservation rental costs were set to be $115. Upon returning the vehicle at the original reservation location (which we communicated to the clerk at MacArthur) JFK we received a bill for over $1,500. We called and tried to reslove this and evidently only the manager at this location could provide a credit and he outright refused to do so or work with us on a fair adjustment. He essentially said to bad for you. So for anyone reading this the lesson is don't trust National get something in writting before taking the vehicle and certainly don't assume that this location manager is professional or a reasonable person he is not.
-
June 2023 by John Moe
Alec at the Islip Airport Location was efficient, personable and very responsive. I had a terrible weekend of canceled flights and Alec showed empathy and went out of his way to be sure I had a successful and positive experience. The manager followed up with me by email to see if I had questions which I did in regards to the toll pass. Alec called me back before I returned the car next day. Finally upon return I successful dropped my car off at the fort myers location. The individuals as well as the manager were quick to return my car and reach out to me within 24 hours about another question.
-
January 2023 by T T Krishnan
Avis person an elderly man was helpful, polite & above all trusted you when my daughter went to return the rented car. The elderly lady who was present while taking delivery was also helpful. Avis Car Rental gave hassle free experience. Their call centre people were also polite & helpful. The car was a 2021 model and was in excellent condition, well maintained & clean
-
October 2022 by david czarnecki
Excellent service. The only drawback is that it is now outside the terminal which isn't their fault. The airport authority should build a better way to get to the transportation hub.
-
June 2022 by John Roach
Excellent service as always
-
June 2022 by Virginia B.
A wonderful experience at MacArthur ISP. Everyone was so friendly and the rental car building was quite lovely. I travel a lot for work and I have to say I have never been in a rental car location that was as nice as this one. Very nice waiting area and bathrooms. The staff were just lovely.
-
May 2022 by Luis
Fantastic service and a great selection of cars, Justin and Rob went above and beyond both times I needed to rent. Highly recommended
-
November 2021 by Gloria Jones
The rental process was so smooth. In addition, the representative was so gracious to bring the car up so that I would not have to brace the rain.So thankful for National Car Rental!
-
July 2021 by Miles M.
We recently rented a car from here to take a car trip to Florida. On the way the car needed an oil change and that was a bit of a nightmare, HOWEVER, upon returning the car back in New York, Matthew Chapman the branch manager completely made up for it. With a no questions asked refund on the oil change and a discount on our total. Before speaking with Matt i would've turned people away from this company, but now I would absolutely return and recommend to anyone. Thank you Matt!
-
July 2021 by Bruce Gillman
I had a great experience renting a KIA Fort from National Car Rental last week. The car was in great shape and very comfortable. I often spent as mauch as 8 hours a day driving. The service out of Long Island MacArthur airport was also outstanding. No wait and easy in and out.
-
March 2021 by asif kazi
WORST MANAMGEMENT & UNPROFESSIONAL BEHAVIOUR BY NEW TEAM.Earlier team was quite professional and helpful as compared to the CUSTOMER.You need to justify the extra charges you were demanding from me to rent a SUV. See my profile snippet below, highlighting the "Executive Elite" status. Additionally if you are unaware, see the snippet from the benefits option listed in the National Car Website.My national account status makes me eligible for renting a SUV for midsize car reservation. Which (unexplained) policy have you & the branch manager have bought due to which you people forced me to drive back the unsafe vehicle (with broken tail light), requiring Engine Oil change, No washer Fluid in it.If the car engine is seized midway or if the car breaks down, or if any accident takes place due to the broken tail light the complete liability & responsibility is upon you and the branch manager at the Islip Airport location.I have escalated the unprofessional behavior to the Area Manager, though being entitled to rent a SUV i was denied the swap and forced to drive an unsafe & unfit vehicle, i have to make sure the rude and unprofessional behavior at the location is reprimanded.
-
February 2021 by Adam Rybczynski
Danielle was awesome! She was extremely helpful over the entire rental process. Went above and beyond. Much appreciated. Thanks for all your help. Overall a great experience.
-
February 2021 by Sean Cartlidge
I rent so often from this location for work & personal because they are friendly & have great selection of vehicles.
-
February 2021 by P P
This morning I tried to rent a car from this location, but was declined based on my out of state drivers license having a different address to the credit card address. I asked Peter Duggan to change the address in their system and he refused to do so. Why wouldn't you change the address to the most current to ensure you have the drivers current information? That would be the logical thing to do, but apparently, logic was out with Covid today!!! The branch manager claims this is a "Regional Long Island policy." I confirmed from National Corporate offices that this isn't true at all. Only the name on the credit card has to be the same on both items. Apparently, this location calls a 3rd party credit card verification company to verify the person's information, but Peter refused to do so after numerous times of asking him. He didn't want to actually do his job. I am pretty sure he would have to insert a foot in his mouth b/c my information would be verified. In the 15+ years of renting vehicles throughout the country, I have never encountered such an "idiotic" process. The best part is Peter tells me if I actually "flew through ISP, then TSA would have verified my address." How does this even make sense based on verifying a credit card address to TSA?? DO NOT RENT FROM THIS LOCATION!