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January 2024 by Tristan mannetta
When returning a box with a QR code they insisted that only UPS has that and wouldn’t scan it. After insisting to them to scan it, of course, the information went through for return and they said “oh” after 3 employees insisted it wouldn’t work…
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December 2023 by Kevin Smith
Great service. From the full team at Roslyn heights!
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November 2023 by Wendi Monteiro
Horrible customer service given by employee 11/11/23. Would not sell us amount of boxes we needed, nor let us see the sizes of boxes, while another location provided us with exceptional service. Very rude and uncaring, does not belong in a retail enviornment. Do not shop this location!
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November 2023 by Wen M.
The rudest associate on Saturday morning 11/11/23. Never acknowledge our presence, told us we could only purchase 3 boxes due to the holiday season (another store sold us 6 boxes we needed with no problem), gave us a lecture when we tried to get a closer look at the size of the boxes by entering the desk area. We walked out, never to return to this location and passing the word in the community to go to UPS or another Fedex location due to the inability to provide customer service without an attitude!
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August 2023 by Jordan Cappadocia
Rudest customer service I’ve encountered in years. If you like smug, unhelpful, egotistical service this is the FedEx for you!
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August 2023 by Otabek Pulatov
Low quality customer service even when the store is not busy
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May 2023 by Richard N.
I called this location at 4:30 to confirm they have self-serve printers. I arrived at 4:45 to make my copies and the machine was out of order. The employee said that she'll help me when she comes back from her 30 minute break but that is a short window, because then they close at 6 o'clock. That employee then proceeded to leave the building, and the other employee said she could not help me and I would have to wait for the first employee to return from her break at 5:30 PM. There were no other customers in the building. All I needed to do was make sense of copies for my business. Why did FedEx building office in Roslyn Heights if they cannot offer simple services.
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May 2023 by Maria Koutsouras
zero stars for customer service. Actually appalling. The worst. Not helpful at all and borderline rude.
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April 2023 by David Blitz
Really disappointed…..dropped two packages there around 6:15pm. One was for next day delivery, priority overnight. Package didn’t ship out same day. Nobody there informed me the package wouldn’t ship out same day or that last pickup was already done. Even more there was a FedEx vehicle parked right in front.
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February 2023 by Frog Lock Locksmith
We have been a locksmith service for over 25 years serving the Roslyn manhasset Port Washington Long Island area with use FedEx many time and we are happy with FedEx
