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February 2024 by C Y
My favorite location for car rentals! The staff is super friendly, quick, and have a good car selection. I’ve rented there a few times now and it’s always been a great experience
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February 2024 by Amir Malin
You shouldn’t rent cars that are filthy and have 62,000 miles on them
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October 2023 by Will Blackburn
Very kind and helpful. I left my keys in the car a friend rented and they made sure I got them back. Trustworthy and reliable.
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August 2023 by Will Wu
I would give 0 star if I could! The staff there is super rude! When I arrived, the staff was on a call talking about his personal affairs. He asked me to wait. After about 10 mins, I overheard he was talking over the phone: “just hold on for a min, do not hang up”. I was puzzled as he does not even know what I need, how come he only needs one min? He then approached me and asked me what I want from him. I started to explain, but after only several seconds he interrupted me and told me that he cannot do it! But Avis store told me that my request is simple, any Avis store can do it! I then asked him whether it is because he is busy with his personal affairs so that he does not want to serve me. He said “yes!” the started yelling at me and asked me to go away! I drove for more than an hour to this place only to find the staff can refuse customer service during working hours!! The next day, I found another Avis store and got my request sorted within 5mins! Not all Avis stores are working in this rude and ridiculous manner, only this particular one is the worst. Avoid it at all costs!
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May 2023 by Neha Paul
Super rude. I can't believe it how can you be working at front desk and yell at people. Someone needs to train this person on how to talk to customers. Extremely disappointed and will never return to this location.
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February 2023 by Sofia Parkes
Horrible customer service. The guy who works there could care less about whether you rent from there or not. They make up the rules as they go and show or close when they feel like it. Won’t be returning there but they really probably thrilled about it ?
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December 2022 by Boyan Doytchinov
They claim 100% smoke free cars but the one I got was literally an ashtray. Also, don't expect to get anywhere near the class of car you reserve. And plan to go straight to the car wash after you pick up the car, if there's any available at all! And when I tried to swap the "ashtray" for a clean car at another location they treated me like trash since I had rented at an independently run location and they were corporate so they denied me any swap despite having cars on hand. Lastly, each of those two locations was overbooked with 9 reservations per available car.
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August 2022 by Michael Horvilleur
I think this location may be the first time I have ever been yelled for simply walking into a business. I went there to return a car I had rented in another location and the guy was furious because he had to do his job rather than sit back and relax.
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July 2022 by Darlton Lowe
Had an reservation this location had us here hours talking about he can't see the reservation. This employee must not know how to do his job or just must be an scam location. People turned away because I think this person needs to be fire because how do I get my time back waisted sitting in there waiting for on him figure out why he can't see people's reservations. Dot bother going here because that Operation is incompetent.
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June 2022 by Boyan D.
They claim 100% smoke free cars but the one I got was literally an ashtray. Also, don't expect to get anywhere near the class of car you reserve. And plan to go straight to the car wash after you pick up the car, if there's any available at all! And when I tried to swap the "ashtray" for a clean car at another location they treated me like trash since I had rented at an independently run location and they were corporate so they denied me any swap despite having cars on hand. Lastly, each of those two locations was overbooked with 9 reservations per available car.
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April 2022 by Top Reviewer
Avis customer service/sales says they pick up and drop off renters... not here, though. Friendly owner. Some cars were a bit dirty and damaged.
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April 2022 by Vera Kim
The person who attended my friend was very rude and didn't give her any support.
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November 2021 by G L.
We rented here when staying on LI for a couple days. Mr. Farooq (at Avis) was very friendly, and the car was very nice. Due to space, the cars are underground when we picked it up, which seemed strange, but the lights came right on when we went to get our car, so this was fine. We didn't experience any of the "bad reviews" online, which initially made me a bit nervous. I wouldn't hesitate to rent from them again, when staying in the area.
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July 2021 by Lauren Andino
The gentlemen at this location was very nice. He got me in and out quickly and easily at both ends of my rental and didn’t try to upsell me or tack on extra charges at the end like some other places I’ve rented from. All in all a good experience and would use them again.
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June 2021 by John calter
They tell me there is no car upon arrival when I already had reservation instead of canceling it or emailing me.. just rude.
