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November 2023 by Alida A.
Nightmare of a staff! I was doing a drop off today 11/15/23 at 11:45 am for my 90 year old mom and did not have an appt. and the very very nasty girl working gave me an entire story of why she couldn't take the urine (her co worker was at lunch and she's very very busy busy). Also I said the doctor faxed the prescription to this location and I just needed to drop off the urine for my home bound 90 year old mom to which she replied "we don't have a fax"! I have enclosed pictures of her very busy waiting room and fax sign!
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November 2023 by Ashleigh Rose
I honestly wish I could give negative stars. The employees here do not know how to treat patients. I had to drop off a sample; both my doctor and I were unaware that required an appointment. I was literally screamed at by their employee for daring to try to drop it off without an appointment. She refused to accept it and proceeded to also scream at the patient behind me who attempted to come in as a walk in.No one deserves to be screamed at and treated in such an inhumane matter. I will gladly drive the extra 15 minutes to go to the Great Neck or New Hyde Park location.
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November 2023 by Alan Reed
Checked in for my 1pm appointment and chose the option to wait outside since the waiting room was pretty crowded. I entered my phone number and received a confirmation text. I never received a follow up text to let me know to come back inside as instructed. The person came out to scream at me saying I was late. I explained the situation, but she simply closed the door. I was given no explanation on what happened or when I would be seen. Unprofessional.
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November 2023 by Atul Kumar
Checked in for a blood test with a lab order from employer as an email with a bar code. Office empty around noon. Diana started to yell at me for not having a printed paper order. She cannot scan the bar code or get this done. Unprofessional and unacceptable.
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September 2023 by Nicole Wolert
Had a great experience today getting a blood test. As soon as I checked in at the kiosk, I was called in. The lab tech was really friendly and knowledgeable and it was the most painless experience I’ve had taking blood. Very quick process and was out within 15 minutes of arriving.
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January 2023 by Matt
Went for a drug test. On their website it doesn't state that you need a doctor's order in order to have it done there. The first lady I dealt with was very rude and told me I had to just buy a test on a 3rd party site with no other instruction or information when asked what I'm supposed to be looking for. She then sent me out and told me to book another appointment another time. Once ordered, I dealt with Natalie and she was very nice and kind. She was also very clear with her directions and was very pleasant. She's the reason that this isn't a one star. If you get Natalie it'll probably be a pleasant experience but it's the luck of the draw.
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January 2023 by Cliff Baldridge
Worst Quest I ever been to!! Made appointment at 8:00 am the available time was 9:20. After I checked in waited for over a hour. The lab tech was harsh, and messed up my sample. I had to wait until 10:20 to take again. I would go to another location. Quest should be more professional
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December 2022 by Chelsea Albala
Online website doesn’t work to make appointments. Call to a schedule appointment and they say no, just walk in no appointment needed. Show up at 7:30am when they open, and the iPad check in service only gives option to make an appointment for 5hrs later. Absolutely ridiculous-why didn’t they just make an appointment for me when I called????
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December 2022 by David Massa
They have issues! I've needed to do bloodwork a few times in the past year. A few months ago, I found they were closed due to "maintenance issues" so I had to go elsewhere. Alas, I just got an email that the appointment I had scheduled for today again is cancelled because the facility is "closed for a maintenance issue."I think I'm going to get use to looking elsewhere since this location isn't dependable!Webster's dictionary defines "maintenance" as "the upkeep of property or equipment." Perhaps if they maintained or took better care of their facility they wouldn't have to close so frequently.
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December 2022 by Melanie Wiesenfeld
Absolutely awful experience if you need to take a child. They insist they know what they’re doing with children and completely failed to get the blood results we needed because a 3 year old “doesn’t stay still” - after sticking several times and having zero understanding of how to interact with scared children. Avoid at all costs if you have kids.
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October 2022 by Stephen Simas
I have been using the quest lab over by the Mineola train station for all of mine and my mother's blood work. Frankly the place is awful and the people are not very nice. I decided to give this location a try yesterday needing blood work for me and my mother. The place is absolutely spotless, the people were really nice and accommodating, the electronic check-in was seamless, and the parking was way better than the Mineola location. Stella was extremely nice, efficient, and respectful to my mother. Will always come back here going forward!
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October 2022 by Stephen S.
I have been using the quest lab over by the Mineola train station for all of mine and my mother's blood work. Frankly the place is awful and the people are not very nice. I decided to give this location a try yesterday needing blood work for me and my mother. The place is absolutely spotless, the people were really nice and accommodating, the electronic check-in was seamless, and the parking was way better than the Mineola location. Stella was extremely nice, efficient, and respectful to my mother. Will always come back here going forward!
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October 2022 by Joe Mehrnia
Very rude staff who embarrassed my mother in front of everybody I would recommend HR or the manager give a course on etiquette and proper decency to their staff . The way she was treated was disgusting and unprofessional. I wouldn’t recommend anybody to go here!!
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June 2022 by Luiz F
Fast, efficient and friendly service. No queue on the day/time I went there. All the doubts I had were answered very professionally.
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April 2022 by Margaret A
Quick & easy - I scheduled online, checked in, and was taken within 2 minutes - Staff was very nice & results were uploaded online by the same evening.
