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January 2024 by Mark Varrichio, Jr.
Clia was absolutely fantastic at every stage of the process - from design thru ordering and installation. I could not rave enough about her or the entire Shade Store experience. It's not cheap, and I wouldn't want it to be - you truly get what you pay for!
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August 2023 by Joanne C.
We recently had our home renovated and needed shades for all the windows. Beth in the Roslyn store was a pleasure to work with, and was very helpful and friendly. Also the installation of all my shades was perfect. I would definitely recommend the Shade Store in Roslyn.
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August 2023 by Vincent Kim
Great team who are all responsive and attentive through the entire process from material selection, measuring, ordering, shipping, and installation. Thank you Beth, Erica, Hayley, and Winston!
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April 2023 by Janice Monteleone
Our experience at the shade store in Roslyn was very thorough and professional. Our in store help, Erica Regueiiro was both pleasant and efficient as were the installers. We are happy with the product and will use them again in the future.
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April 2023 by Gwen A.
I needed shades for several rooms in my home and office and chose the Shade Store over others because I assumed their service would be better. It has been five months since I ordered simple wood slat blinds for one room (5 windows). First the measuring was done improperly so the shades did not fit. Then they had to be reordered but were out of stock. Then they sent only a partial shipment. Twice they told me my order was coming and to schedule installation and both times the order never came and the installation had to be cancelled. I have requested a refund of my order and have been waiting to hear from them for almost two weeks. They are just not together and the showroom/shipping/installation departments are not coordinated. I wish I had gone with a much less expensive alternative. The promise of quality and service was not realized. Save your money.
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March 2023 by Kristiana Zuccarini
We had a great experience working with Cila at the Manhasset location. She made the process very easy and did a great job showing us all options at a different price point. We will definitely use The Shade Store for future projects.
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February 2023 by Gerardo R.
I met with Beth Israel at Roslyn, NY and had a great experience. The Shade Store had a ton of options in terms of products, but more importantly, Beth was super helpful in guiding the process in terms of understanding the product, the space in the apartment, light considerations - and any number of other relevant factors I would not have known or considered. The installation work went flawlessly and Beth kept me informed of the status of the order and installation. Would use them again for sure!
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February 2023 by Victoria Chen
We had a great experience working with Erica at The Shade Store!! I had a really hard time visualizing how the shades would look on our windows and Erica was so patient with us and helped me visualize it by creating a rendering of how the shades would look, which was tremendously helpful. Additionally, the original measurements that were taken on our windows were incorrect, which we found out at the installation. Erica diligently worked to fix the issue, get the correct measurements, and re-order the correct shades for us. Additionally, the installation technician who installed our shades, Michael, was amazing as well! He came to our house 3 separate times to make sure our shades were installed perfectly, which involved taking down the initial shades and re-installing the correctly measured shades. The end result looks amazing and we're so happy with how it turned out!
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January 2023 by Clutter Free Cleanup Pros
We were so blessed to have the most amazing guidance with Erica!! What seemed like a challenging task for me personally due to the fact of having close to 25 windows and zero expertise with style and designing, Erica was literally our hero. When it came to colors, designs, and accessories she was extremely thorough, patient, and overall just an expert in guiding us in the right direction. I tend to be indecisive and hesitant with so many decisions, but Erica was by my side through it all!! She has turned our windows into a dream and we couldn't be more grateful. Thank you so much for everything!!
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July 2022 by Karen Holzer
Working with Angela at the Shade Store was a seamless process from beginning to end. She is extremely experienced and helped me work out some nuances with very large, tall windows in order to achieve just the right balance between functionality and aesthetic design. The Shade Store's blue print for window treatments makes it a one stop shop for any designer or customer. Angela and I developed a great working relationship and I will most definitely use her again.
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July 2022 by Victoria J.
Not coming back. The salesperson, Robbie seemed like he just couldn't be bothered. He answered our questions with half hearted, perfunctory answers. Overall, he didn't show any interest in helping us, and looked like he would rather be somewhere else. Very disappointing experience. We were looking for new blinds for our entire house- three floors. They just lost our business due to their poor customer service. On the recommendation of a neighbor, we ended up going to Larry's Design Center. The sales rep there was friendly and knowledgeable- she spent time getting to know about our needs and answered all our questions.
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June 2022 by Michael Malter
Great all around experience, from Angela Richards in the store who was super responsive getting me samples and helping me make decisions, the the guys who come to measure and the installers (sometimes same guys). Did two bedrooms that were long overdue for new blackout shades and then decided to do more rooms based on the positive experience. Great quality. Look awesome!
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June 2022 by Lindsay B.
We installed wood blinds throughout our house from another company and realized they were not providing enough light blocking for the bedrooms-- totally our own fault. I came to the Shade Store not expecting to use them because I didn't want to pay an arm and a leg to put up a second set of window treatments. I had an excellent experience with Angela from start to finish. She was informative, not pushy at all, and extremely responsive. She actually went above and beyond getting my final window treatment overnighted to me so all could be installed at the same time. My window treatments are being installed this Friday and I will no doubt go back and work with Angela again on the rest of my home when I'm ready. Highly recommend.
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June 2022 by A K.
Angela at the Shade Store has been my rep for years and has provided wonderful service and products for our office on Wall Street. Everything is high quality, on time, professional and a breeze to sort out. Would not shop elsewhere for my shade needs! thanks you guys!
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May 2022 by Julie Livingston
We had the most fantastic experience in shopping at The Shade Store. We switched to The Shade Store after getting window shades from Blinds.com, which are functional, but look cheap and the pull chord sticks. This was an entirely different experience. I called and got a sales representative, Angela Richards, on the phone. She was so caring and asked me all of the right questions. We did a video call so she could see the room layout and the window configuration. Then, she made an informed recommendation for roller shades. Angela continued to stay in touch throughout the order and installation process to make sure we were 100% happy. Honestly, I was blown away by how solicitous she was.The installer came first to measure - very soon after our video call. I could tell he was meticulous. The order was ready so quickly-within about 2 weeks and the installer was excellent. Throughout the installation process, she repeatedly asked me if I was satisfied. There's no question in my mind that I would return to The Shade Store again. Highly recommended, excellent experience!