-
February 2022 by Karina Cejas
It's 2022, how do they not accept returns and only do store credit?I wish the associates told me the return policy before I made a purchase.The overall shopping experience was alright, honestly felt like I was being harrassed to purchase perfume at Macy's. I managed retail for years during college and know the sale tactics, so I understood what they were doing to reach their quota, etc.It was honestly overdone to the point where I had 3 different girls tell me the same exact store promo/sales repeatedly when I already heard it from the last girl. Felt too pushed to purchase something when I wanted to shop in peace. I appreciate the help and I know you're offering assistance; and I'm willing to accept the assistance when I need it.In sales I also did learn to really over-help customers that may seem sketchy to steal. If you overly help a customer and they're aware of your presence, they won't steal. I did bring 2 of my girl friends that were minorities which may have provoked the harrassment, who knows. This is just based on my experience and what I learned in sales.Honestly won't shop here again - I do however like Vanilla Sky a couple stores down!
-
August 2020 by Nicolette N.
Will never EVER return!!! The sales associate suggested to me to put my soon to be 16 year old daughter into a size large to make her look smaller.
-
August 2020 by Liz Brown
Buyer Beware!!!!!!I shopped at Mixology on a Wednesday and was asked by a young sales associate if I wanted a fitting room started. Due to covid, having to wear a mask and not truly knowing what you look like in a garment with your face covered, I asked the sales associate many times if it was okay to buy and return. She said it was not a problem at all and that the return policy was 14 days... no mention of store credit only. I picked $800 worth of merchandise and checked out.. again no mention of the store credit only policy. I returned that Friday (48 hours later) to return all but the 2 items I planned to keep and was told it is a store-credit only policy. The older person working in the store was very aggressive with me. She repeatedly told me her associate would never forget to tell me about the policy to which I responded, if someone would have made it clear, I would have absolutely jumped in a dressing room and tried everything on before purchasing. She continued to argue with me and blamed the misunderstanding on me. She even told me the return policy is on the receipt, which doesn't help if you only get the receipt after you make a non-refundable purchase.. She smelled each article of clothing many times. She asked which of them I'd worn, as if she was trying to coax me into telling her I wore the clothes with tags and am trying to deceive them. Mind you, it had been less than 48 hours since I purchased the items and unless you're changing 4 times a day, it would be impossible to wear 6 dresses and 3 tops in that time frame. I explained to her that my birthday was coming up and I was shopping for a dress or cute outfit and she then asked why I would buy tops if I was originally shopping for a dress. Anyone with retail experience knows the goal is to get the customer to spend more money and buy more things than what they had originally set out to get.. thats how you build a successful retail business. The woman brought me to tears as I was continually told I was wrong. After 30 minutes of crying and being berated, she gave me my money back, however I will never return to a store who treats their customers this way. As someone who does in-store marketing and communications for a global fashion brand, I am well aware that the customer is always right and if there is a miscommunication of a policy or your signage isn't sufficient it is time to do some work internally to fix the external problem.
-
June 2020 by H K
So fun Alexis was super helpfulWhat fun clothes !
-
April 2020 by Donna Gillispie
Nice quality clothes
-
January 2020 by Wendy Mackler Kravitz
Great customer service. I had a challenging return and Liz jumped in and solved it. So happy to have the dress I wanted sent quickly and with Mixology help!
-
January 2020 by Bailee Cooper
I bought a coat, it broke the first time I wore it and when I reached out asking to exchange, Liz told me she’d just send one my way! Excellent customer service!
-
December 2019 by Hope Klein
So fun Alexis was super helpful What fun clothes !
-
October 2018 by Ken Kutzer
The customer service department was super helpful to me. I ordered a dress on Tuesday I needed for Friday. I was counting on the dress to fit and look good so I had no time to waste. When I noted that on my order, they hooked me up and sent me a response saying that they shipped my dress on the spot! I received the dress right away. It looks great and I'm ready to go! Thanks! Liz in Customer Service ROCKS!!
-
September 2018 by Dorothy Lee
The young salespeople were sweet, however the older woman at the register was arrogant and patronizing. No friendly banter, particularly once I turned down her request to provide my personal info. She explained that a store receipt would not be provided without Mixology having my email or phone number. Furthermore without a receipt, she explained, no exchanges would be accepted. Really? Is that legal in NYS not to provide a paper receipt? Not sure.... but nevertheless I was still interested in purchasing the clothes until the woman then decided to delay the entire transaction for several minutes until she wandered off (um where are you going?) to locate a something on the top I wanted (the TAG she sneered to me). No "sorry for the wait" from this store. What am I doing here? I left and found my "bonheur" at Lester's. Vanilla Sky nearby is also very good.
-
September 2018 by Britt Horowitz
They don't allow monetary returns and only offer store credit. I have returned items in the past that didn't fit when I got home, so I didn't think twice when I ran out of time trying items on and just bought them. The next day I discovered 2 items I purchased didn't fit and I went to return them to be told that they “never have done returns in the history of the store and they would only offer store credit no exceptions.†Felt like I was treated as if they thought I wore it
-
August 2018 by Jennifer Galligani
Such poor customer service, rude, unwilling to help...rather go to vanilla sky next door where they actually care to acknowledge you.
-
June 2018 by Debbie Bloomfield Evans
I love this store! The clothes are great and the customer service is super responsive. I had an issue with a store credit ( I couldn't figure out how to apply it) and Liz responded right away. Additionally, when I bought an outfit the website said 3-5 business days but after emailing with Liz it was sent out in 2 days without paying for expedited shipping. Great shopping experience!!
-
June 2018 by Sara Blake Presnell
Absolutely love this store!! I had ordered a skirt and it was a tad too small but I wanted it for my vacation and I emailed customer service and Liz went above and beyond for me and I ordered a new skirt and she shipped it right out so I could have it by my vacation and returned the small skirt and got my refund as soon as they received it!! They really are the best, treat you like a friend!
-
January 2016 by LaTrisha Winston
Poor customer service.. Didn't acknowledge my presence when I walked in and I was the only customer in the store. Didn't buy anything for that simple reason. At the very least, greet your customers when they enter the store instead of gathering around with the other employees talking about what happened last night