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September 2022 by Amy L.
I have been a loyal and regular CVS customer for over 20 years patronizing both Rye Brook stores spending well over $1000 every year. On August 25th, I purchased purchased a one ounce bottle of Dior Poison at the 182 South Ridge Street location. The perfume is either spoiled or counterfeit and smells rancid. Unfortunately, the box was accidentally thrown out. I brought the product as well as the receipt to the store where it was purchased and the Associate was unwilling to return it without the box. I was told to call the Customer Service help line while I was still in the store. The customer service agent at the 800 number was able to bring the purchase up on her system. However even with that having all of information on her computer screen, she was not able to assist in helping the the store personnel in returning it. This is infuriating that CVS will not accept back a return with the receipt and all of the relevant information at hand. I have continued to patronize CVS out of convenience and gratitude for the great staff at he 253 South Ridge Street store despite the high prices for both prescriptions over the counter medication, everyday and grooming products. I will be moving my prescriptions to another pharmacy which has much better pricing on prescriptions and every day items. There is always a way for a store to make an exception, especially for a customer who has spent thousands in purchases over the years.
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January 2019 by Erika A.
Went to pick up a few energy bars, big mistake. Not only was there selection poor but I found an entire box of Larabars that expired in October 2018.... it is not January 2019. Disgusting, I will be sticking to the CVS by Acme.
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October 2018 by L J.
Terrible pharmacy, rude and dismissive pharmacist, ten or so people were waiting in line, many of whom looked confused and agitated. The only kind person was the blond pharmacist.