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April 2025 by Ken Secor
Gwen was an excellent help and a rock at service.
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August 2024 by Jimmy
I had an extremely disappointing experience at this postal service today, and many times in the past. The entire front staff was not only rude and disrespectful but also blatantly dishonest. From the moment I walked in, it was obvious these people hate their lives. They all seemed very irritated that there was a line and made it clear they were in no rush to help everyone. When it was my turn, the lady helping me had a condescending tone, and she barely made eye contact, as if she was just counting down the minutes until I left.
When I asked for clarification on a service, she gave me a dismissive response and actually misled me. I left feeling frustrated and completely dissatisfied with the level of service. It’s hard to believe that a place like this can operate with such a lack of professionalism and basic courtesy. I would strongly recommend avoiding this location if possible, and try your luck at ups across the street.
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August 2024 by SureStephen
Honestly people are nice when it comes to phone calling they often don’t pick up or the pick up the call and hang up right as they answer happend to me twice now. Kinda you know p me off but it’s theirs job to pick up. Also they lie if they have your package on hold happend to me 1 time and had me off I don’t like USPS at all but the people when you go in are nice people
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December 2023 by Andrea Revena
Your phone will tell you that your package is ready to be picked up, but if you don’t have a yellow card Gwen won’t even go to look. She told me instead to come back in 30 minutes when I might have a card finally in my box.
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March 2023 by jadzia Gonzalez
Toni was very helpful in getting my package intercepted for my client. She was very patient over the phone and helped me when the USPS 1800 hotline couldn't. She is stellar.
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January 2023 by NYC Shopaholic
They no longer answer the phone, hardly any staff, tracking system down a lot, no one knows anything. Use to be a good post office.
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September 2022 by HarlemCulturalArchives
Wonderful Customer Service
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April 2022 by Mark G.
Contrary to some of the comments, I've found the staff to be reasonably efficient and quite personable. News flash: it's the POST OFFICE. It's not the most efficient operation in American industry and, at certain times, like Saturday mornings, the line can be 10-12 people long. So it CAN take a while. But I've never experienced any rudeness or negative vibe at all from the staff. Quite the contrary. Certainly never anything racial - that's kind of offensive there Karen. MAYBE it's just you. Because, you know, in some cultures, being entitled, obnoxious, and cutting lines IS considered rude.
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April 2022 by E
Postal workers are incredibly kind. I don’t understand the negative comments. It’s the mail, it keeps coming incessantly, postal workers are just doing the best they can. Sometimes they get busy, it’s to be expected, because…it’s the mail.
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September 2021 by Janet H.
One of the women in the Sag Harbor post office has a real attitude--especially if you are a white woman such as I am. There was an incident recently when she called me out as "rude" in front of everyone because I dropped off a package without waiting in line. Apparently, a new policy to that effect was recently put in place but I didn't get the memo. She really gave me grief--to the point where I avoid this post office whenever possible. it was really upsetting. Beware, unless you want to ruin your day.
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July 2021 by Camden Maycunich
Pathetic inability to do their very simple jobs. Including answering a phone. People like this are what create chaos in the world.
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June 2021 by Jess P.
This is a fantastic post office, with helpful, friendly, and efficient staff. I've observed them being patient with challenging customers. If there's ever a line, it moves quickly.
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February 2021 by C
Unfortunately Rose has retired and whoever was promoted does not take the job seriously. I was the first of 7-10 people in line and I just waited more than half hour while watching people gossip, check their phones and put papers in a very neat pile while we all waited. I hope someday soon they will take their jobs seriously. Rose is missed!!
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May 2020 by Sam E.
Wish I could give zero stars. Inefficient, uncooperative, and lacking manners. Can't pick up a package that is being held at the location until they call you, but they won't call you until you call them. However, they don't answer the phone so you can't even call them. To receive your package that they are holding, you are required to go into the post office, write down the package tracking number, then leave because they will not look for the package at that moment. Then you must wait again for someone to call you, which could come at any point in the day even 10 mins before they close so you cannot pick up the package that day. The entire system at this place is mismanaged. The workers seem miserable and displace their discontent on the customers.
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September 2018 by Leah Alden
My package was lost. Post master was super nice...good guy. It took a week or so but I eventually got it.
