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July 2024 by B S
Horrible experience and service. Dropped off the car for service on June 21st and never got a call back from dealer that my car was ready for days until I called them. They claim someone called me but my phone records don't indicate anything. The sunroof was open and when pulling the shade there was a nice surprise of water flowing into my vehicle. Dan the service manager was to call me and til this date, have never heard back.
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February 2024 by M Meyer
Great service a d friendly staffMike was very attentive and helpful.
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December 2023 by Mel E.
amazing!!!!! it is worth the visit!! they make your dreams of car ownership come true !!! evan and dominique are truly top notch!! 5 stars alll the way excellent service
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December 2023 by Anne Marie W.
REMOTE START:So the only way to have remote start with a Lexus, is to have the app on your phone, and you have to pay an annual fee of 89+ dollars to have it. The conditions have to be perfect in order for you to use it. You must have wi-fi available, and no interference, you can not use it if your car has not been started for 5 days. I travel and leave my car but want to warm it up before I get home and in it. Last trip it would not start because it was over 5 days unused, so this trip I started it remotely after 3 days, then did it again after another 4. I am going back to cold weather in 2 days and now it is telling me it will not start again remotely because it was done twice already and not driven so it will not remote start again until there are occupants and driven. WTF! such a waste of money! They don't have remote start with a key, ONLY Remote with the app and ONLY if you pay annually for it, the cars are expensive enough, should not have to pay for that as well! It should be a benefit of owning a Lexus! Love my car but hate feeling held hostage to use remote.
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December 2023 by Shannon R.
My first brand new car . Shawn the sales person was patient and knowledgeable. Any question I had he was able to answer it . very happy!
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November 2023 by James L.
UpdatedI want to thank Matthew C for telling the truth as per my conversation about the L cert car for sale. It was exactly what I was looking for and would have made my 40 mile trip from Queens wroth while.Now with Phil the sales manger, it's really not nice for you to tell me It sounded like Matthew C through Shawn under the buss, Matthew C told me the truth and that should be expected to me as a returning customer to Smith town and Lexus customer. It's really not nice for you to coverup shabby incompetent work by your staff. Maybe you should not be working at a Lexus dealer ship but instead a Ford or Nissan, because your response is exactly what I would expect from them.I was there about a week or two ago., I drove all the way from Queens to Smith town since my previous Lexus LS 400 was purchased there. I was looking for a used 2022 RX350 with fog lights and Nav. I met with Shawn and he asked if he could assist me. We walked around the lot looking for something that had the features I wanted. Two days ago I saw they had the exact model I was looking for on there web site. I called to see if I could make and appointment. I was told that the car was just sold and it had been there for about 30 days which mean it was there at the time I was there. The person who told me it was sold verified the date I was there and asked me who assisted me, I replied Shawn. He asked me if Shawn checked the inventory. I said no we just walled around.The whole lot and the used car building.I received a text message about a week ago, which I respond today and I asked to speak to Phil. Today Phil and I spoke on the issue that had arisen.Phil R I don't know what happened to Smith Town Lexus since the last time I was there in 92 but you telling me Mat threw Shawn under the buss is not correct ( The truth is a hard pill to swallow )Mat was trying to assist me in finding out what happened not sweeping the dust under the rug or not doing his due diligence like Shawn should have. I am really quite upset with your response and Shawn's work ethic. You are not Ford!!!To add, Is how to treat a Loyal Lexus / Smith town Customer?I would expect this from from Ford not Lexus . This is very unprofessional place from the top down which you have just proved to me.Those pin strips were done by A special Guy at Lexus of smith town..Also if it wasn't for people like me buying the original 90's Lexus LS 400 your dealership would not be there. Think about that next time you have a reality check!!!
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November 2023 by Edward R.
Had a problem with my 2023, RX350. Not knowing what the problem was, I took it to Smithtown service. I was given a price of over $5,000 to fix it. A week later they told me to pick up my car. I got there to see the bill of over $7,000.Surprise !!!!!I can't believe this I did not authorize this plus I can't afford it Gave them their car and left.Do not take your car there to get fixed.This is a person that bought 5 cars from Smithtown Lexus. The cars are great but the service is worse than poor.
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September 2023 by Tolga Yener
Horrible experience !..Paint protection special they charge 128.42$ and there was dirt still sitting on my mats outside of the car had extra grease. Near by carwash by me has a 6$ car wash with better outcome. DO NOT GET THIS SERVICE OVER CHARGE SCAMServices: General repairs & maintenance
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August 2023 by Jeannette B.
We've been buying and servicing our cars here for many years. The staff and service department (Dan) are always exceptional!!!With our most recent purchase we had a young salesman who was just OUTSTANDING! Justin was simply put an exceptional guy from start to finish! Having been at the Senior Sales level my entire career with being acknowledged for sales excellence, I can say Justin will be your man for your purchases for many years to come. Every person who touched our sale was excellent including Haley who did the Tech walkthrough on the car. Kudos to the Manager who brought these people on board and to Tim who helped finalize things. Keep up the GOOD WORK team Lexus!It's refreshing in these times to find people who really care about professionalism!Our Best,Cookie & Billy Brandofino
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June 2023 by Kitty H.
My first Lexus and best car shopping experience ever. No bargaining back and forth, no unexpected fees when signing. We have the best saleswoman ever: Samantha. She is precise, professional, efficient, knowledgable and understands the need of customers. She is not pushy but instead tries to work with you. We are attracted to Lexus' reliability and parts and service ( loaner car available ) but Samantha got us sold finally. The price she quote was the price we paid. No hidden or extra fee. Nice and simple. Car was ready when we got there. Technician explained the car operation to us patiently. Everyone is knowledgable and all my questions answered. I wish I have come here sooner before all those horrible car shopping experiences in the past! I would recommend Lexus from Smithtown ( expecially Samantha ) to all my friends and church communities. You don't have to buy right away. Just come and talk to Samantha. She is understanding and gives you no pressure. Again, this is our best car shopping experience ever!
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April 2023 by Lee Hecker
Exceptional service and quickly done.
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December 2022 by David Du
Their price is much higher than other dealers. In order to reject customer returns, they will list standard parts as special order on purpose without telling you, which is beyond anyone's imagination. Their eyes are staring on every penny in your pocket. Horrible experience.
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October 2022 by Vinnie A.
got my brand new car here recently. Fahad is a good dude. took the time to answer questions we had, both over the phone and in person, and was super friendly. he even personally screwed on the front license plate holder. respect. Aaron was also very friendly and took the time to clear up any questions regarding finances. rest of the staff were nice and friendly too! highly recommended. thanks again, guys. cheers! (also free coffee and water at the waiting area)
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December 2021 by Extreme Punjabi Bass
Too much over MSRP
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August 2021 by Cindy J.
DO NOT GET YOUR "FREE" INSPECTION DONE HERE. They take it as an opportunity to gouge you.I went yesterday for inspection and they were still up to their same old tricks, I refused and they failed the car... Today I went to Mavis and the car passed without incident.Two years ago I went in for a "free" inspection... They came up with so many lies that I took the car elsewhere the car passed in an instant with flying colors... That's when I realized that they use the inspection as an opportunity to scam money from customers. They lure us in with the promise of a free inspection...I purchased my Lexus from the Lexus of Smithtown location a few years ago. I drive to the city everyday for work so I needed a car that passes the "Clean Pass" law so that I could drive in the HOV lane saving me time during rush hour to and from work... This was the primary reason for me purchasing a vehicle at that time. The sales person told me that the Lexus CT had the clean pass... so I went through the process and purchased the car based on what he told me then... Turns out, HE LIED. So I spent $35,000 on a car based on a lie... I sat in traffic for years.Fast forward to August 2021 and the people are still very shady. Being that I purchased the Lexus brand new at Smithtown, they offer free NYS vehicle inspection. I spent $800 on new tires the day before the inspection and had the car pre-inspected at the tire location... they said the car had all its fluids, there were no lights on, all the wipers and other lights that were suppose to be on were and were in good working condition....So off I went to Lexus to get the car officially inspected. I arrive at 7:50am for my 8am appointment. They take the car and I sign a paper at the desk and go sit in the waiting area.Over an hour later, I am still waiting. People that came in after me left before me. To the point where the whole waiting room cleared out and now new people are coming in... I go and ask how much longer and they say not too long... 30 minutes later, I'm still waiting and now the new people that came in left already... finally they call me and start to try and scam me... I believe making me wait that long was a tactic to get me invested in the time I put in so that I agree more readily to the charges they make up..They tell me that my windshield wipers are bad... meanwhile we just had several days of rain and storms and I drove with the wipers just fine. Next they tell me that my license plate bulbs need replacement and that they are "dim"Last, they tell me that NYS law has changed last year (which it did not) and that my window tints are too dark. I know for a fact NYS tint laws were enacted since 1991 and were only amended in 2017 to require that tints be inspected as a part of the overall yearly vehicle inspection process.The sales guy tried to lie to me and tell me that the law changed and that I now had to pay them to remove my tints, THAT THE CAR CAME WITH from THEM! Plus, they aren't even dark! You see right through them! How incredibly dishonest! If that was even true, which I know for a fact it's not, the actual dealership/ maker would be responsible for removing the tints, just as with recalls that no longer meet state or federal laws, especially since I purchased the car brand new from the maker.Luckily I'm very familiar with tint laws because I tinted the heck out of my BMW, so I was able to stop him dead in his lying tracks. I feel so bad for elderly people that come here... These people should really be ashamed of themselves, I'm sure they have quotas to meet but this is stealing, this is thievery. So I tell him to give me my car back. They make me wait an additional 15 minutes to give me my car.When he hands me my key he tells me that I have a $41 bill. I said, no absolutely not! For what??? Making me wait 2 hours to be lied to???Inspections are free...He said yes but you had me fail the vehicle.???? No where does it say you have to pass to get the inspection free...This is really low life behavior...
