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October 2023 by John Romano
While I love my new (to me) car, I was not terribly happy with my experience. I probably wouldn't have bought the car if it wasn't one of only two beige/beige combination K5's available for sale at the time in a 500 mile radius. I expressed concern about some deep scratches on the car that Chad assured me could be taken care of before I brought the car home. Somewhat unsurprisingly, the scratches were still there when I came to take delivery. Chad told me he'd "have the paint shipped to me" because they were out of it at the dealership. 3 months later, no paint, no communication. I am not in any way surprised, but I certainly wouldn't take any promises from this dealership seriously in the future. Love the car, will not return to this dealership.
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October 2023 by Louise Brogan
Every sales person and member of the staff team were beyond helpful, courteous, accommodating and professional. We would ABSOLUTELY buy another car from Smithtown Kia in the future! My husband was in a bad car accident where his previous car was totaled. He needed a car ASAP. Our purchase was quick and smooth. We spent a week car shopping at numerous different car dealerships. I have to say, the professionalism here was what made our decision to purchase from Smithtown Kia. We had such a great experience here, in our unfortunate situation losing our vehicle in an accident.. My husband loves his new Sportage!
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October 2023 by M V Kimmel
Having to buy a new car can be somewhat challenging. However, Chad from Smithtown Kia couldn’t have made the process any easier. I knew going in to the dealership what model Kia I was looking for and a good idea of the sticker price. I had a strict budget, considering the car I was trading in to Kia was underwater. Chad offered me a fair price on my trade-in. At no time did Chad ever try to challenge me to increase my price point of a vehicle. I ended up financing the vehicle through Kia, which was again a very seamless process. Chad, knew from the being I was not going to be purchasing any upgrades for the vehicle. Chad relayed that information to the finance manager before I sat down with him to finalize the purchase. The finance manager as well didn’t pressure me with any sales tactics. All in all it was the easiest experience I’ve had purchasing a vehicle. I would definitely recommend Chad when purchasing a Kia.
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September 2023 by Debbie P.
Leased a new 2023 Kia Sportage. It has had 2 recalls, rotors cut under 10,000 miles, and engine issues that they tell me nothing is wrong. Less than 6 months of having the car, it shut off while I was driving on an expressway. Fortunately no one was hurt or killed. It was a faulty fuel injector. Recently the car shut off on me again, while I was driving it. It was another faulty fuel injector. The car is clearly dangerous. I have reached out many times to Kia Corporate and my safety concerns have blatantly been ignored. When leasing or purchasing a car, I suggest you look at the reviews from the National Highway Traffic and Safety Administration.Nhtsa.org
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September 2023 by mark demasi
I recently leased a brand new Kia sportage from Tom at smithtown Kia and I just wanted to say that was the best experience buying a car, Thank you for all your help in making this experience a good one !
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August 2023 by Jjkk S.
I recently visited the Smithtown KIA service center for a state inspection, and my experience left me completely dissatisfied and frustrated. I'm writing this review to share my disappointment with their services and practices.During my visit, I was informed that my air filter needed to be replaced at a cost of $89.99. This news took me by surprise because I had just changed the air filter a few months prior. I expressed my skepticism and told them that I could handle changing the filter myself. Little did I know what I would discover when I got home.To my astonishment, when I attempted to replace the air filter at home, I found it to be in a pristine condition - not dirty or in need of replacement at all. It became painfully clear that the KIA service center had used a dirty filter to deceive me into unnecessary and costly maintenance.This kind of deceitful practice is both unethical and unprofessional. Trust is crucial in the auto service industry, and this experience has severely eroded my confidence in the KIA service center. I am deeply disappointed that a reputable company like KIA would allow such dishonesty to occur at one of their service centers.I strongly advise anyone considering Smithtown KIA's services to exercise caution and be vigilant. It's disappointing to see a business resort to such unethical tactics to make a quick buck. In the future, I'll be taking my business elsewhere, where I can trust that the service I receive is both honest and reliable.
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August 2023 by Ashley Smith
We came to Smithtown after having a poor experience at another Kia dealership. So, we were pretty pessimistic. But our salesman - Aashray - was such a pleasure to work with! He turned the whole thing around. He was genuinely kind, listened to my needs and concerns for purchasing a car, never pressured me during the entire process, and even gave me his personal cell in case I needed anything. The entire staff seemed friendly and had a great sense of humor - the whole environment just felt fun, comfortable, and relaxed. I'm also very impressed by the maintenance offer that Smithtown gives - LIFETIME oil changes, NY inspections, and free car washes with service, as well as a 10% discount on all parts and service (as well as some other things). It's absolutely worth the 30 minute drive to work with Smithtown!
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July 2023 by Karyl Ann
I recently had the pleasure of visiting Smithtown Kia, and I must say it was an exceptional experience from start to finish. From the moment I stepped into the building and met my Car Dealer Gerard Rennie, I felt welcomed and valued as a customer. Here's why I walked away with a smile on my face and a new car in my possession.First and foremost, Gerard Rennie and the rest of the staff at the Smithtown Kia Dealership were incredibly knowledgeable and attentive. Gerard Rennie took the time to understand my preferences and budget, ensuring that he could guide me towards my purchase. He showed genuine interest in helping me get my dream car and made me feel confident and supported throughout the entire process.Moreover, the dealership showcased an impressive selection of vehicles. Whether I was looking for a compact sedan, a spacious SUV, or a sporty coupe, they had a wide range of options available. Each vehicle was meticulously maintained, and the dealership provided transparent information about, mileage, features and finance. I appreciated their commitment to quality and their willingness to answer any questions I had.What truly set Gerard Rennie and the Smithtown Kia Car Dealership apart was their commitment to customer satisfaction. They offered a NO-PRESSURE sales environment, allowing me to decide between two different trims at my own pace and without feeling rushed or coerced into making a decision. Gerard was patient, understanding, and always ready to assist when needed. He genuinely wanted me to find the right car, even if it meant taking some extra time.Once I had chosen my dream car, the financing process was seamless. The dealership's finance department provided clear explanations, worked diligently to secure competitive loan terms, and made the paperwork process super quick and hassle-free. They went above and beyond to ensure I understood all the details and felt comfortable with my purchase.Lastly, the post-sale support and service were exceptional. They offered regular maintenance reminders, free oil changes, free inspectio s, free car washes, discounts on service and more, they even had a helpful customer service team that was always available to address any concerns or questions I had. It was truly comforting to know that I had a reliable partner even after driving off the lot.In conclusion, my experience at Smithtown Kia Car Dealership and Gerard Rennie was nothing short of outstanding. Their knowledgeable staff, impressive vehicle selection, commitment to customer satisfaction, and exceptional post-sale support made it a standout dealership. If you're in the market for a car and want a dealership that values your needs and provides an exceptional buying experience, I highly recommend giving Smithtown Kia a visit and ask to speak with Gerard Rennie. They exceeded my expectations, and I'm confident they'll do the same for you!
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July 2023 by Jackie M.
I never have to wait to speak with a service advisor. The waiting area is clean and has phone chargers. Everyone is nice and I don't ever feel like I'm being forced to do any work I don't really need. The work is done right and I don't need to go back immediately after my appointment because the check engine light is on or something else is wrong, which I've experienced in the past with other service departments at other dealerships. If you have a Kia, I would definitely recommend bringing your vehicle here.
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June 2023 by Rachel Strube
Tom was a pleasure to work with, he guided us to the perfect car in our budget! Smithtown Kia has great deals, prices and their warranty cannot be beat! They also offer free oil changes and inspections for LIFE! WOW! Great experience!
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June 2023 by Brittany Moonbeam
This is a great dealership. All the staff are super friendly, they have Wi-Fi, a TV in the waiting area along w bagels and coffee and a charging station for your phone. I got a great deal on my lease with free oil changes and inspections and updates for anti-theft. Never had any problems with the car in the two and a half years I’ve had it.
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June 2023 by Jason Nadler
Bought my car here 8 months ago. Was a good sales experience. Had my first service today. The team was amazing. 1st class service. Cleaned out the car and got a free car wash.I drive almost an hour to get here vs a similar dealer 15 minutes away and will continue to do so because the customer experience is so great.
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May 2023 by David C.
I called up for a quote on a 2023 plug in hybrid sportage and was told $600 a month with $3900 down and not even 1000 miles a month (10k year).That is hilarious!!!! That was the base price and I'm sure it will be a lot higher after all their fees and taxes. What kind of car do they think this is lol.
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May 2023 by Daniel Gordon
Just got home from purchasing my new Sorento. I had the pleasure of working with Tom Watson, whose calm demeanor was unlike any other car salesman I’ve dealt with in the past. I did my research prior to coming in and we reached a deal I felt was fair market value for the car I wanted. Coming out of a lease with negative equity, Rich Liquori was also able to work numbers, so I was able to finance the amount I felt comfortable with. Overall I am very satisfied and would certainly return for my next purchase.
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April 2023 by Jessica R
Tom W was a wonderful salesman. He was kind, knowledgeable and really took his time with us. I felt like he really knew what we were looking for and what we could afford!! Thank you Tom W. I love my new car!!
