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June 2025 by American HotRods
The staff at St James TD bank is helpful, courteous, professional and we've been doing business with them for many years now. Excellent service. Highly recommend for your business or personal. See Fran as she is the best.
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March 2025 by Tim Walz
HIRE MORE PEOPLE'S TO HELP THE CUSTOMERS INSIDE THE BRANCH HAD TO GO TO A DIFFERENT BRANCH
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October 2024 by John Smith
Had fraud on checking account. Person I spoke to in person here didn’t really care. Gave me a new account. Charges were pending at the time and td corporate said if right protocols were followed and account was frozen I wouldn’t be out 1700 dollars. Went to a different branch the day after got 1k back right away because they followed protocols and got all new accounts due to the breach. Thank god the fraud didn’t continue into the following day after visiting this branch and cost me even more ! The workers at the other branch were shocked she left this happen here. Go to another local branch. Still out 700 because of the mistake now going through the fraud process dispute because of the mistake this branch made. Only reason I went to a different branch was because of the worker not caring. She at least saved me the thousand dollars because of her not caring ironically. So she did me a favor. Got a free lollipop at Least. 700 dollars for said lollipop though.
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July 2024 by V S
Been a client for 5y. I went in person 3-4 times for services and every time I update my phone number with a different person. Guess what number I still have confirmation messages come to? Also, as for bank associates they are hyper uneducated in money services and basically don't know anything outside the box of basic week training. Just keeping my account there as a spare one and left for Chase. Way better experience.
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May 2023 by Scott Stein
These lovely people could not be more helpful. I am so appreciative of this branch in helping me with my loan and transactions.
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October 2022 by Marisa Zangara
I am so disappointed in this TD branch. It’s evident that the people who work here are not trained in basic banking and customer service skills ( i own my own insurance and financial service agency and I would never treat my clients this way) I am closing on a home and my mortgage company needed things from my bank (not uncommon) I called 3 times to make sure what I needed was something they could help with. I was told yes and to come in. The next day I walk in and the tellers ask how they can help. I wrote down what the employee told me over the phone and read off what I was told. They were just flat out rude to me and condescending. Instead of taking my ID and looking up my information they looked at me as if I was dumb and asked me if I called The 1800 number bc they never heard of what I was looking for. I said, “no this is my branch I always call my branch and come in” he replied ok just asking but very rudely and defensive. Still they did not ask me for my ID or account number. They flat out didn’t not want to help me. They wanted me to aceept their no. When I did not accept no they called a fs associate who was nice and very helpful. If they had some customer service skills they would of looked into my accounts and saw i had 2 business accounts 2 personal accounts and my mortgage. It’s safe to say I will be moving all my money to another bank that wants my business and treats me kindly.
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August 2022 by Christopher Konopka
Great people, great hours, great service. Dont know why we have to give our card in drive thru transactions, already left it behind once, but my guess, its a corp decision.
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August 2021 by BusyB
Excellent customer service! The manager was extremely friendly and helpful.
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April 2021 by Kevin Hernandez
Slow services.
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February 2021 by Chris Love
Great customer service took care of everything we needed in a timely fashion . The manager was very hands on and polite.Very refreshing.
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January 2021 by Pat B
Excellent customer service! The manager was extremely friendly and helpful.
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December 2020 by Keith Sheridan
Great customer service....they treated me with respect....disabled war vetetan...came upon hard times and they took the extra step to help me....ty....
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June 2020 by Edward Hernandez
Slow services.
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April 2020 by donna rubertone
Always available to help at this branch! Love the staff
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January 2016 by Seif Salem
Friendly polite helpful staff :)
