Cell Phone Stores in Saranac Lake, NY

“Ryan at Wireless Zone in Saranac Lake was my saving grace in a nightmare I found myself in. I started on a Sunday afternoon with the online reps who promised me I could do an instore pick up that day, which was awesome because my daughter was leaving for college! Well that didn’t happen and was told it would be ready the next morning, which by 11:00 I hadn’t heard anything so I called the Potsdam,NY location and they said they weren’t sure why I was able to out the order through because they didn’t even have them in stock! So I had to get back in touch with corporate, cancel the order and start over… you think this would be easy…NOPE!! It placed a hold on the line and I was told multiple different things on how long it would take to be unblocked so we could restart this order. To try and resolve this they put it through on another line, which I then put it through to be an instore pickup at the Saranac Lake, NY store since my daughter was back at college. Mind you, we are now on Wednesday, so day #4…Guess what?!? The same exact scenario happened again!!!! The store didn’t have in stock what was ordered!!! UGGGHHH!!!! I had to cancel the order AGAIN!!! Ryan was AMAZING at undoing the crap that corporate had done in my account! He went through the hair pulling experience of talking to customer service and figured out how to make things right for me! I desperately drove an hour and a half to see Ryan and it was well worth it!! Take my advice, DON’T DEAL WITH VERIZON ONLINE!! Take the trip to Saranac Lake,NY and see Ryan!! He is very knowledgeable and takes the time to explain everything he is doing to make sure he is giving the best customer service, which he most certainly did!”

“It is very satisfying to be to deal with a live human to get everything straightened out with your cable/internet account. Excellent customer service at this office.”