-
August 2023 by Tyler M
Very helpful and friendly staff. There are many banking needs in life, and they've always been flexible helping us navigate those needs and answering questions and concerns. I certainly recommend.
-
April 2023 by Jordan Craig
Great service and friendly staff. Always willing to help solve a question and find an answer!
-
November 2022 by Logan Blair
Great staff!
-
March 2022 by R Martinez
Great customer service. All the staff I have ever encountered are incredibly helpful.
-
July 2021 by Shane Hunter
Terrible cs
-
February 2020 by CS M
The NBT in Saranac Lake is great. You get the kind of friendly and accomodating service that you would expect from a local business, not a nationwide bank. They have a good and useful website, and good interest rates. Very nice people.
-
August 2019 by Jessica A.
I only deal with NBT on a business account and I have never had any issues. The ladies that work at the Saranac Lake branch are always very friendly and personable. On a personal note, I don't exactly agree with some of there fees and guidelines but that is the lease of my concerns as to why I am writing this review. I have read the previous review about the random $200 and need to say something. Now, I don't know where the $200 went but when you say that the bank knows that it cost $3000 to go to small claims court - you are severely mistaken. Small claims court costs $10 - $15 depending on whether or not your claim is +/- $1000. You can take someone to small claims court for up to $3000. If you are going to make a public review, and quote these figures, at least get your facts straight, do your homework and post correct information.
-
January 2019 by Chandler R.
We have been with NBT Bank for the past 21 years and we have experienced nothing but professional service . They truly demonstrate the meaning of your home town bank with personal service and attention to detail. We have all our checking and saving accounts with them as well as our mortgage and if there is ever a problem, which we experienced only once in 21 years, you can pick up the phone and speak with Julie, the bank manager in Saranac Lake, and it is immediately taken care of. I would not bank anywhere else!
