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January 2023 by Courtney S.
Wish you could leave a negative review. Having been going this is CVS for 20 years. But now pharmacy staff rude. Long lines and never have prescriptions ready. Yes, everyone is short staffed but the attitudes are unacceptable. When did it become acceptable for employees to be rude to paying customers? The option of 24 hours is not worth it anymore. No thanks we will go elsewhere!
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March 2022 by Christina F.
My husband passed away this last December. I wanted to take a tape of him in Desert Storm and have it made into a DVD. I dropped it off in January and as of today (3/15), it's still sitting on the shelf, waiting to go to the developers. I can't believe how irresponsible the employees are with precious family keepsakes. My advice is to stay away from this particular pharmacy when dropping off tapes and photos if you want to ever see a final product. Extremely disappointed.
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October 2021 by Alice Phipps Duffney
I have tried for a week to ask about a prescription and they don’t answer the phone I have stayed on for a half hour, 20 mins etc no one answers what kind of drug store is this, Walgreens answers and a pharmacist will speak to you
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September 2021 by Deb H.
I switched to this CVS because I work close by, and figured it would be more convenient. The parking lot is always busy, no big deal to me! I've been approached numerous times by people asking for money! People smoking right next to the doors. The first thing you notice is the garbage that is ALWAYS overflowing. It's never a nice shopping experience! I understand that everyone is under staffed, but it's been this way for a long time !!
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September 2021 by C P.
I don't know who has time to write a negative review so let me go ahead and leave a positive one. This location is clearly understaffed and has been this way for years. The workers deserve higher pay and this alone should boost morale at this location. You have one young boss running around doing everything. He's stocking the shelves, handling check out then sweeping the floors. For what? Minimum wage? Increase pay. Review over.
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September 2021 by Kristine Slaugenhoup
There's always a line, never enough people to cover the registers, and if your name is called over the PA system, you magically get to go to the front of the line. Guess it's time to find a new pharmacy.
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January 2021 by Brian LaBelle
So after being the place where I buy gift cards for my family every year, I go in today, my daughters birthday to buy her half an xbox like I promised if she did well in school. I was told by an employee I needed ID, never been told that before but fine, I returned after work with my ID to an empty store and waited nearly 20 minutes before I found a man pushing a cart who said he could use the cash register. Great I thought I'll be out of here in 5 minutes, I went to pay for my daughters gift card in cash a second time with ID in hand, and was told No sale, my ID had expired. Well of course it has everything has been closed for a year. I was told there was nothing that could be done and to leave or else. Now my kid has nothing to open on her birthday and I will never set foot in another CVS as long as I live.
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October 2020 by Jessica C.
This is truly one of the worst experiences at a CVS in my experience. I have called several time to find out information on an Rx and NO ONE in the pharmacy EVER answers the phone (I have waited anywhere from 25 minutes to over 60). I live over three hours away so I cannot just arrive and wait. This is ridiculous. In this day and age, one would think someone would actually CARE about their customers and try to engage with them. I will never purchase another item at a CVS anywhere. So, I guess, you've, indeed, made an impression.
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March 2020 by Jody W.
It's a typical CVS; not usually my first pharmacy choice. But, I was in the area and needed something specific...which they had plenty of. What I liked best? The self-checkout! One of the four machines was down, but it was nice to be able to get out of there quickly. And, the machines take Apple Pay. Score. The parking lot is very busy and people zoom around there without really looking around...or caring about running over someone. So, be careful.
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January 2020 by Ian E.
The people in the pharmacy openly admit that they don't answer the phone. I live 30 minutes away, so it's an enormous waste of time to drive out there and wait 20 minutes in line to find out that it's not ready yet.
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November 2019 by Mary T.
There understaffed ! They need to text me when my script is ready please ! Other then that there staff is friendly but I feel like everyone in Saratoga only utilize this cvs one lady told me she lived in Wilton but uses this one bc it's 24 hour hey lady I live downtown. That's why I use this one you have 2 in Wilton stop being greedy this one is under staffed and overwhelmed ! Some people don't have cars to get to the cvs in Wilton !
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March 2019 by Amanda H.
Great pharmacy with great staff. Prescriptions are annoying and they make it pretty easy, also love when I bring my service dog in to say hello!
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February 2019 by Ray H.
The only reason I ever went here is because of prescriptions. General products are way too expensive. If they are on sale you have to have a cvs card to get that price. I discovered Rite Aid on West Ave. I no longer wait in long lines. I go through the drive thru to get my prescriptions and I'm done in about 5 minutes. The store is only minutes from my house. Love it!!
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September 2018 by Richard W.
After 18 years with the Congress St. CVS, we're done. The store is a mess, the lines too long, and I've been waiting 5 days for an antibiotic. When I called, I was told, "Oh, it was the Labor Day holiday." The only thing worse than being a customer there would be being an employee. We're moving our scripts elsewhere.