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March 2023 by Kctwoykn H.
Great store and knowledgeable staff especially regarding climbing and hiking gear. Easy return and exchange policy.
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February 2023 by paul willig
I was the only person in the store and I was there for about 20 minutes and the 3 employees just ignored me as they were to busy talking to each other doing nothing. Whatever they are getting paid it's too much. I almost bought a jacket but I didn't want to interrupt there bull session.
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November 2022 by Bonita Burden
Very helpful and knowledgeable staff . Bought WP hiking shoes.
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September 2022 by Sean Haber
Went in solely to get a notion of what I was looking at online. Only customers in the store with two workers. Was in for 20 minutes and nobody greeted us. Wife made a passive aggressive comment and it went over their head.
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August 2022 by Sarah Holt
Service is extraordinary, especially for a chain store. Staff is always helpful and knowledgeable.
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July 2022 by Jodie Johnson (JJ)
Nice atmosphere inside, good selection and ample parking. Great location and high quality merchandise!
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June 2022 by Julie Peterson
Store credit only for recently purchased items with tags on and receipt in hand. I have never experienced this from a retailer. This is not the only outdoor sports shop in town so I guess I will be taking my business elsewhere to a store that doesn't stick it to it's customers. Unfortunately I have a store credit to use so I'm forced to shop there one more time.
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June 2022 by Sean C.
I was yelled at by manager when asking them to honor their warranty. Consistently a horrible experience dealing with them. I outfitted my Appalachian Trail hike with thousands of dollars of gear. They gave a hard time with everything. I had to go corporate to get pack exchanged. $400 Gregory backpack they sold me for trip failed structurally after 200 miles on trail. They told me it wasn't meant for that length of trip after selling it to me for the 2200 mile trip. Is there an option for 0 stars?
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April 2022 by Oakley
If you can afford it, definitely come shop here!I've gotten all sorts of clothing, tent gear, and sleeping bags, nothing has disappointed.The workers are a delight, helping and providing insight.
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January 2022 by Benjamin Malowski
Don't shop here. If you buy something, and for whatever reason, want to return it, they will only give you store credit. This is even if you have the receipt, the product is unused, and in its original packaging. If you buy something, turn right around and try to return it because you made a mistake, they will only give you store credit. I was a decades long EMS shopper, not anymore...I don't like being manipulated.
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October 2021 by Marie Ciccarelli
This store has decent products. The customer service is just the worst. I'm not the type of person that needs to have the best customer service, but the way I am constantly treated here is just unacceptable. If you want someone to talk down on you, or if you want to feel like you are bothering a worker for help finding a product, come here. Obviously there was more to my experience, but it continues after a few years from me visiting. Nothing has changed. After all the years I've come here, the employees are the worst. Im surprised I even kept going back. But the other day I was blown away by the way two employees treated me. I will never step foot back in that store again.
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September 2021 by Rachel Henning
I recently purchased new hiking shoes and was looking for new hiking socks. The staff was knowledgeable and took their time to talk with me.
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August 2021 by Brenna W.
Awful customer service. What I assume was a manager, was rude argumentative and dismissive. Not my first bad experience here. Love EMS. Wont shop at this store again though.
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August 2021 by Dopamine Does Art
If you can afford it, definitely come shop here!I've gotten all sorts of clothing, tent gear, and sleeping bags, nothing has disappointed.The workers are a delight, helping and providing insight.
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August 2021 by Gloria Kuzminski
Terrible experience at this store. If you return an online purchase item they will not give you a refund.Some of the men’s clothing is “Asian “ cut .. not my statement but the clerk behind the counter so I’m sure there are plenty of returns. The XL had a 28 inch waist.Got a store credit in a place that looks like it’s going out of business.. ended up buying something we didn’t really want as would have been stuck with it.The other item I ordered online I received dirty and obviously pre worn with no tags.Overall terrible experience.. ended up spending 86 dollars for two goodwill type jackets.
