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February 2022 by Breanna Miller
I receive poor customer service every time I enter this store so as a result I will no longer be giving them my business. Wanted to return a couple shirts that were gifts but was told that because the barcode part of the tag was removed (because it lists the price right there and these were gifts therefor the person gifting wanted the price to not be seen), they couldn’t figure out how much they were and could not take them back. This is ridiculous. I’ve personally worked in retail, at multiple different stores, and if the tag with the barcode was removed, you found the upc on the inside tag of the shirt. Tags get torn off and removed all the time; you can’t tell me they don’t have a way of dealing with this if it happens in the store. The women who work in these stores we’re never accommodating to begin with and you can’t have an interaction here without receiving attitude and judgement.
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January 2022 by Kristen Dandreano
I had just shopped at 2 stores prior to going to Francescas in Saratoga, NY. The girl states “a mask is required to shop here”. No regard for my health status or why I wouldn’t have one on. I wonder if she would’ve been so abrupt if the color of my skin were different. I’ll just shop elsewhere…sad…my daughter actually likes the stuff there…oh well.
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December 2021 by Sarah Lindstrand
Employees are very nice and helpful besides the manager. As someone who has been a manager at a retail store, she does not treat customers with respect and feels the need to laugh in customers faces when they ask a simple question about there purchase. Not only that you walk in and she’s on her phone laughing at the register and ignored you until you had to go up to her. Rude and unprofessional.
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June 2021 by Donalee Webster
I like the clothing here. Very pretty dresses and very cute asseccories. I get complimented on the clothing and like the gily cute clothes.
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May 2021 by Michelle Cronkleton
It's the only store in the mall with clothes for teen girls,stylish ,elegant,pretty,summer clothingnobody else had anything even remotely appropriate.staff was helpful without going overboard,prices were Midland range to slightly too high but the clothes were lovely for a 15 yr old
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December 2019 by linda Williams
Very polite and helpful. Beautiful products always something different.
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July 2019 by Caity C.
A small store with adorable, classic & bohemian clothing and accessories, plus cute gifts and decor located inside Wilton Mall right beside Express. It did feel a little crowded in there while the staff worked on shipment & restocking because of the small store footprint, especially when there was more than 1/2 a dozen customers in the store too. Plus is seemed like they were training someone today, so it was a little slow but nothing too horrible. Their semi-annual sale was happening at the time & I found some great items including a pair of high waisted jeans for $14.97 and a lightweight blouse for just over $22 when usually I spend $45-$55 on a single clothing item here.
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October 2018 by Tammy Reynolds
Wonderful boutique, beautiful clothing.
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May 2018 by Laura Lazzari
First time in the store, I was welcomed and treated like gold. I bought two very beautiful sweaters on the clearance rack and I absolutely love them. I will go back and shop, I loved the style of clothing for my age.
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January 2017 by Eric Eddy
Expensive but like a little boutique store.
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March 2016 by Arianna Galluzzo
Eck. Beautiful clothes, bad service. I walked in and ended up holding about 7 or 8 dresses to try on. Was very serious about buying a lot of stuff if it looked good. Wasn't greeted and had to ask about fitting rooms. She pointed to one of the rooms. Great. No help with sizes, no discussion of the latest deals. All I heard was them whispering and gossiping the whole time, actually talking about other people in the mall. I couldn't help but overhear it. I loved what I ended up getting, but they really didn't help me at all. Don't they want sales?
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March 2016 by Bethany Blake
I don't appreciate being ignored when I walk into a place that I spend a lot of money at frequently. the two ladies that were working were laughing and talking about something that had nothing to do with the store and completely ignored me and I stood there standing and watching them waiting for help for a good five minutes. They didn't even look at me!! Very rude and unprofessional I will not be going back to that store!!!