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April 2024 by Jillian P.
If I could givea zero rating I would. I complained about the prostitute that.works at the pro desk. She takes money undisclosed in dunkin donut bags as payment for sex from.contractors. The store manager did nothing about it. If it because she is of color? I can't believe the Saratoga store allows this to happen. I even have proof in a text message. My next step will be to.go to police.
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October 2022 by J B.
purchased cabinets, delivery showed up days early in the morning, no call, just showed up. Told the drive I need time to clear space in the garage. He said not his problem, call Home Depot, he can leave them in the driveway. I picked up my phone, he became belligerent, swearing, threatening. I spoke to Patty.. 3 days of talking with Patty, got no information. she file a complaint on the driver, but could not tell me with who,what the outcome was, nothing. it took 3 days to get the remaining cabinets delivered, requested to talk to a manager, never got called back.
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October 2021 by Tammy L Sheffield
I’ll never step foot in Home Depot again. Person in store couldn’t figure out how to give me 5 year warranty that it online store said I could get in store. I asked to speak with mngr, employee REFUSED to contact mngr.. went up front, they figured it out and had someone bring the freezer and put in my car. (Drove to Saratoga as my local Home Depot didn’t have in stock). Get home, after getting it out I see the part I couldn’t see in car, box was very damaged -there’s no way p
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June 2021 by Kathy Riley
helpful and loaded it all into my car
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April 2021 by Virat Sharma
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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November 2020 by Tina Dingman Grey
Our online order was screwed 3 times. When I contacted the store to complain I was given $ off our next trip. Went and loaded up our cart, get to the register and the manager refused to honor the discount that the other manager gave us. I should mention she was also rude to us the second time they had screwed up our online order. Will never go here again.
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October 2020 by Garrette Ouellette
I don't recommend anything about this home depot...prepaid in store for 10 1/4 inch plywood panels and was told the 1st it will be there for pickup and I come in to pickup and none....explain to the woman nicely that I've been inconvenienced as a customer and would like at least a partial refund especially waiting another week and she gives me attitude and says "well I can refund the total and you can buy it somewhere else" not proper customer service at all..unacceptable
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August 2020 by Steven W.
Home Depot is like a very large hardware store in my area for those who may not know what this place, it is filled with pretty much anything & everything that you could possibly think of. The only thing it isn't filled with is employee's which is the reason why it lost the star. I was able to find everything I needed, but it was because I had to search up and down each aisle looking through every little nook and cranny trying to find exactly what it was that I was looking for because I did not know this store. They do not have a designated person in one single spot they have people walking around all over the place and they always seem like they're too busy to help you. The store when I went in there did seem well kept, at least for a big Warehouse type of building and there was somebody going through while we were there washing the floors with a for washer which to me was kind of odd in the middle of the day which is a nice slip hazard, but if that's the way the company does their business then, to each their own. I would only ask that they would put more people into their departments, so that they would be able to get more help when people need them. I understand that this is a trying time but, even before covid-19 this was something that they struggled with. Overall though, it is a decent place to get what you need for your workplace, construction job, or home repairs at decent fair prices. So if you feel like there is something on your list that needs to get done this would be an excellent place start looking. Thank you so much for listening.
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August 2020 by d d.
These people have been holding my refund money for a washing machine for over a month. I chose to cancel the order and yet it still arrived at my house I returned it because it was broken anyway and they still delivered a new one when I had put in a cancellation. Refused the new one still no refund a month later! I don't even have enough money for food and gas to get to work now this week because of them and Maytag never in 1 million years when I order something online from this company again. They apparently have no clue what they are doing or they are some mind screwing pieces of s****
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July 2020 by Chris Anderson
As a shareholder I’m appalled at the way this store treats their customers. The Home Depot is my first and only choice in home improvement stores but this store makes me question that. Lazy, entitled, and rude staff.
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July 2020 by Robert C.
I would like to post an ATTA Boy for Madison Squires at the Saratoga store. We were shopping for Quartz counter top and no one was in that dept. Madison walked over from appliances and offered to help. He said he was some what familiar with countertops and would try to help us thru the process. We had a 5 piece layout sketch. He went to the computer and we had the whole process including a sink, quartz, special HD financing, 20% off and a $100 gift card. Madison also politely answered all questions from us and appliance folks. What a pleasant experience! Bob and Carol C
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October 2019 by Paul C.
I normally go to Lowe's for a reason... I purchased flooring from Home Depot in Queensbury where the wound up charging me for 5 boxes of flooring instead of the 4 I purchased. I brought my receipt to the Saratoga store where the manager was absolutely rude. Basically accusing me of trying to steal from them because he couldn't review cameras of this... so I wound up going up to Queensbury where they did not question me and refunded me the money right away. This manager is a pompous j****
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September 2019 by Ryan Veitch
I have a samsung washing machine I purchased from Home Depot on October 23rd of last year. I recently have been having a lot of problems with it. I have an extended warranty that we purchased when the machine was new. When I called your support line on 9/19/2019. I was told there is nothing they can do to help since the machine is under factory warranty. When I call Samsung (also on 9/19/2019) they told me that the machine is out of warranty and they will not service it.
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September 2019 by Benjamin M.
This is your typical orange big box store. I am not usually in Saratoga but when I am in the area and realize I need a can of black spray paint, some 1/4-20 hardware, a plastic bucket, or a tarp (all things I have bought here in the past) this place is great. It opens early, which is when I am usually looking for stuff and the Tractor Supply nearby hasn't opened yet. The staff are friendly and I can get in and out quick. Will my experiences match yours? Maybe, maybe not. But, if you have ever been to ANY Home Depot stores you will find this one is similar. Perhaps not arranged similar (they never seem to be), but close enough.
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June 2019 by M B.
My husband and I went in to Home Depot this Sunday, June 9th, to purchase new home items (Sander, pressure washer, drill set...etc) coming to about $1,000. Great! We were happy to get the ball rolling on our new home we closed on the week before. I had set up $1,200 to be used through Affirm, which I have never had a problem with (lower interest rate than most credit cards). Well, because of how this is set up, I transferred the money to Apple Pay. Affirm advertised they offered services specifically to Home Depot, but guess what? Nope, not through an app. Brooke, who helped us through this absolutely embarrassing hour, offered a different payment method.......nope! Again turned down all while knowing we had the funds to make the purchase. This was all due to a flaw on Affirm's end. So at this point, we were causing chaos behind us since it was such a busy weekend. Every time the payment would not go through, Brooke had to walk out to our cart and hand scan everything. I had to get on my phone and try to figure out what was going on with my promised funds. My husband and I finally said "let's just pay for it with what we have on us."...2 credit cards that I knew had enough to cover the costs. Well, after the newest scan on all our items, which was not an easy task, my first card covered $600 and my second card (with the higher interest rate) was to cover the rest. Guess what!? Second one was a decline. Yup! Not because the funds weren't there, but because the new mortgage on my credit report froze up all my AMEX accounts!!! At this point, we had already heard smart comments from customers waiting in line behind us and saw the dirty looks from people who just thought we didn't have our ****** together. In the end, we made our purchases but this was honestly the most painful and embarrassing buying experience I have ever had. Of no fault of Home Depot! Brooke was absolutely wonderful. I have worked in the hospitality industry for over 20 years and I would hire her in a second. I had a few moments where I had to step back from the situation to figure out what was going on since I had everything set up prior to buying everything. Never once did we get an attitude from Brooke as we did from the people stuck behind us. She was extremely kind and apathetic to our embarrassing situation. Thank you Brooke!