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February 2023 by Laura Palmieri
I ordered a over coat for my husband, online. It was a bit snug so we went to the store on Broadway and A lovely lady( Mary Ann) help us exchange to a better fitting coat. Easy and fast. Thank you Mary Ann for your help
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December 2022 by T W
Most absurd shopping experience of my life. I purchased a Custom "Reserve" suit (almost $1,200), at first fitting the pants were ordered too small and needed to be remade, and the jacket didn't fit correctly. After returning twice more for alterations to the jacket, they had me take the suit as-is for an upcoming wedding and said they would remake the jacket after. Brought the jacket back, manager re-measures me, I return two weeks later and the new jacket not only fit worse than the first, but had an asymmetrical collar roll that the tailor couldn't fix, a 3" gap off my chest from lapel pop and a horrible ripple on the shoulder seam from a pull in the stitch or something. At this point I told them that I would prefer to return the suit and get a refund. They agreed and I told them I would return with the pants and vest. This is where it got weird. I bring everything in and the girl I had been dealing with insists that she not only give me a full refund, but also a $150 voucher and the suit for free WITH a 3rd custom-made jacket that is oversized so I could take it to a real tailor. I turned the free suit down several times, mostly because I had lost all faith. I did, however, want to recoup as much as possible for my time, inconvenience and for looking sloppy at a wedding!! So finally, I accept, as long as I get a refund you can leave me with the useless suit. I get a call the following week informing me that my jacket was ready, I return to the store, the lady working there goes in the back to grab the jacket, then comes back to tell me that they cannot give me the suit and that I need to return AGAIN with the rest of the items as they belong to the store now. I'm mostly annoyed that this wasn't conveyed when they called the night before telling me to come pick it up!! So frustrated!! I probably spent 8 hours total in this store over the 10 visits I've made (and I'm still dealing with them, it ain't over!!). Several of the employees I dealt with were either rude, dismissive or just incompetent. They advertise a custom suit that can cost anywhere from $900-$2,000+ dollars (Reserve), then they measure your shoulders, chest, sleeve and inseam - not very custom... You're better off getting one of their $199 suit specials and taking it to a tailor for a decent fit. You're even better off going to a real custom clothier instead of a glorified mall store - it'll cost you an $100 more and you'll save that in gas mileage and time out of your life. DO NOT believe the positive reviews on this place's custom suits! Those poor suckers either got very lucky or unwittingly paid $1,000+ for a suit that doesn't fit properly. RUN!!!!!!!
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December 2022 by Theodor Kaufman
Went in to look at sport coats, as my favorite was showing its age a bit. Found a ton of great choices and…found a sharp one, that fit great, on the discount rack for $99. Sweeeet! Staff is very nice and store is immaculate. Don’t pay $800-$1,200 for sport coats when you can get a nice one at JAB for much less and very good quality. TK
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October 2022 by Jeremy Baier
I needed a suit for a wedding and didn't have a clue what I was looking for. Becca set me up with the full package and was very patient with me during the whole process. As an indecisive customer I really appreciated her help and expertise. Great eye for color she helped me match my partners dress! Thank you!
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October 2022 by Matthew Hunt
Very unhappy with the fit of my rental. For the price I paid, they gave me very baggy pants which didn't look good at all. I normally wear slim fit pants. I didn't gain or lose any weight from the time they measured me. Then they say they measure from the "natural waist" but how are you supposed to make the pants stay up near your belly button? I even had my own suspenders on to help. The pants still look very baggy.
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September 2022 by Ethan Miller
Got suits for our wedding party, out of 11 people in the party 5 had issues which were barely able to be fixed due to people coming out of town last minute. Manager was very rude and unprofessional, basically told me I should be happy I got anything at all because I had the audacity to schedule my wedding around prom season. Told me he would look into a partial refund and get back to me - never heard from him. Called the corporate line and got full refunds for everyone immediately. Shop at this store at your own peril.
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August 2022 by Hans Rottmann
I was in the area for a wedding in July, but forgot my suit at home. I came to the store when it opened on a Saturday morning and Bryan, the store manager, was extremely helpful and efficient. Within 45 minutes Bryan had me measured and gave me 3 different alternatives to try on and I was, luckily, on my way with an on-the-rack combination that worked for the wedding. Thank you so much for your help.
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June 2022 by Dana K
Went in for a black suit to attend a wedding, we were assisted by the manager Brian. He was helpful, low key, not pushy at all. We spent a lot of money, probably more than we would have at some other places, but it was just very nice to get the shoes, suit, tie, and pocket square all at one place and one time and have it ready to go.
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May 2022 by Morgan
Amazing service! We came in unsure of styles and colors for our wedding and Nadia saved the day! She listened to our ideas and organized/ suggested the perfect combination of suits. We are so thankful, such great service, we hope Nadia is working everytime we go!
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May 2022 by Gabrielle Dessaint
Sent fiancé here for a suit. He said the guy in there looked him up & down, threw a jacket on him & made him feel judged and uncomfortable. Last time I checked-whether your collar is blue or white the money is all the same green.
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April 2022 by Vasilios Alexiou
Great experience from start to finish. I went in looking for a shirt and tie, and Shabir and Nadia were very helpful in getting me a combo that I loved. Great price as well and great selection. I'll be back soon actually for a suit.-Christos
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November 2021 by Eric Bolesh
I came in from out of town, and my father and I needed last-minute for a funeral. We came in an hour before closing and Pat Roach helped us both out in record time. Nadia, the wardrobe consultant, did a terrific job. We even found suitable clothes for my 5 year-old son.
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November 2021 by Kevin Hourihan
We were in Saratoga for a weekend wedding and when my two sons went to put on their suits shortly before the wedding we discovered the pants didn't make it to Saratoga with us. In a panic not to be late for the wedding Jos A. Bank took my two sons in and provided suit pants hemmed and all with in 30 minutes. Can't thank you enough for saving the day!
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November 2021 by Heidi Ditonno
Pat at the Saratoga Joseph A Banks store is the man to see if you need an excellent suit. Highly recommend.
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October 2021 by Kevin Niebuhr
I visited this shop for the purpose of buying a suit for my daughter's wedding. I was taken care of by a sales representative Frank and their tailor John. A custom suit was ordered and I was pleasantly surprised with the short amount of time it took to come in. I then went for the final fitting and again the finished suit was ready for pick up in a reasonable short amount of time. During the entire process, they were friendly and helpful. I would definitely recommend them especially to anyone looking for a suit.
