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March 2023 by Erica H.
HORRIBLE customer service. If I could leave a zero star review I would
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December 2022 by Rose Fonseca
The temperature is 25 and the car didn’t start. A call to Matt’s Towing to save the afternoon. Joey arrived in 20 minutes. He was friendly and positive. Thank you.Service: Battery
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September 2022 by Samantha David
We bought a used car from them and they were amazing. They put new brakes, a battery, windshield wipers, fixed the air conditioner, new tires.. etc. The process went very smooth and everyone was wonderful. A month after buying the car the starter went and they came, towed the car for free, and put a new starter in for free!! Definitely recommend using Matt’s Auto! They are awesome!!Service: Car towing
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September 2022 by Melissa Gamache
Car broke down early evening, tow was quick and easy and affordable. Initially told the spark plugs were bad. Bill would be 300 dollars including tow to repair. Find out it wasn't the spark plugs, at that point the decided to plug it in ( should have done from start) find its a much larger problem not worth fixing due to age of car. Wouldn't even budge on reducing price. Won't go there again.Service: Car towing
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September 2022 by Must Be Monday
Avoid this place at any costsSadly, my car was towed by those guys this morning from a parking lot 2 miles away from Matt'sThe lady on a phone told me it will cost me $240 to get it back. IN CASH. She insisted they do not do credit cardsOk. Came there with cash only to see the sign on a wall about credit card use.Ok. Asked the lady why is $240. She replied because 4WD is much harder to tow, while looking at my tiny Prius C.Ok. Without apologizing for trying to scam me for extra buck she gave me invoice without actual receipt for transaction. Did not have time to argue. Stopped by Matt's after work to request the actual receipt for my records. Old gentleman at the office (driver?) informed me they do not do receipts in general and that I should not bother them with such silly matterService: Car towing
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September 2022 by Becca Winterringer
We were on business and from out of town. Our work truck broke down. On a Friday afternoon at 5 pm Matt’s was my third call in Saratoga Springs. They were immediately responsive and on site to tow our truck within 30 minutes. I appreciated their quick response!Service: Car towing
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August 2022 by Beth M
If I could give it a -10 star, I would-this man towed my car after I had parked in an empty lot that had NO signs. I parked along side of other vehicles and there was NO pay booth and NO signs. I know that they are hired by **** ****** (another greedy person) but it was bad enough I was having a bad day after that and I just wanted to get my **** (which he scratched) and this guy comes off at me telling me I should have not parked there. He was rude and unprofessional. His appearance was messy and he made a comment to me that he had to come all the way down from Glens Falls and he wanted to eat his dinner. He was unkept and unfriendly. He acted like I was the one who called an had him come down to tow my ****. Now I honestly can say that I had no idea I could not park there as there was no signs in the lot and others were parked there. I had not been there in years. I am an honest person who works 3 jobs and I was just trying to enjoy one of them. This man literally admitted to me that he tows many cars there and they don't put up the signs to pay and park ($20) until 10 a.m. I would have paid if there was a sign when I got there at 7 or when I left or if there was a human being there to take my money at 7 at all or an honor system box but not of that occurred. When I arrived to pick up my **** he was rude and I can't believe what a scam him and **** ****** are playing. They should not be allowed to do business. As for the scratch - I have pictures and I will take it up with them. As for ****, Same.
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July 2021 by Ryan Whalen
This place is absolutely brutal. My girlfriend was having issues with her car and was in the area. They took her keys, didn’t even put her car on the lift and told her the transmission was blown and she’d have to take it somewhere else. Charged her $85. Turns out the transmission wasn’t even blown and had they put it on the lift and actually performed an inspection they would have realized this. Just flat out unprofessional. Wouldn’t go back and hope this saves someone else some money.
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March 2021 by wesley wright
Fair prices good service ? nice staff to deal with
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December 2020 by baby chaos
I used to go to this place all the time but I will never go back his kids took over n im ready to have a long talk with the woman who answered the phones so unprofessional never go here so many places in toga that will treat you with respect
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August 2020 by Brian Ames
Horrible experience! Drove 3 hours to look at the m2 truck he said was in great shape. Engine skipped and air break tank has a leak. Miles are questionable. Anyways he was unwilling to negotiate and called me a idiot. Buyer beware!
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June 2020 by Vern Hubbard
So..... After seeing all the horrible reviews I decided to “check things out.” I intentionally brought a new vehicle here for inspection. Not only did they not notice that the car was not in need of an inspection, they performed and failed inspection citing my entire abs system needed to be replaced (like I’d have my vehicle worked on here...). It actually made me sick to my stomach. These people are in fact bottom feeding mouth breathers. All of them. Criminal, even. Ambulance chasers, literally. They have a police scanner going at all times so they can arrive at accident scenes first, only to take advantage of the misfortune of others by charging 1000%+ the going towing rates. Avoid at all costs. I set a trap, if you haven’t and feel you’ve been wronged, I strongly urge taking legal action. This place has to be shut down.
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February 2020 by Benjamin VanWormer
Joe, the new owner/manager, is going out of his way to try and correct the indiscretions of the past. After speaking to him personally he was very kind and willing to help the best he could. I would consider giving Joe a chance as he has just taken over the business and wants to help.
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February 2020 by Ian T.
These guys are f#@%ing unscrupulous CROOKS! Just had my car towed a mile and they charged over $400! They wanted to know what the make and model of my car was to decide what to charge me...what difference does it make?? They have a monopoly with the city of Saratoga Springs. I wanted to call some friends at a different towing company right around the corner, but an officer at the SSPD told me that my friend's towing company was going to take too long...Matt's wound up taking just as long to arrive. Later when I called to inquire about why it cost so much for the tow, the woman who picked up, Cheryl, was impatient, rude, rushed me off the call, and hung up. They are lucky that the cops called the tow first because I NEVER would have given them my business! They are the reason that tow companies and used car dealers have bad reputations!
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December 2019 by Lunar S.
Complete illegal scam! I intend to report this to the commissioner and to my associates at the New York Times paper. Came here for travels and witnessed horrific illegal towing. Did not call these people and they came to take my car as I waited for AAA and claimed to had to pay them or else.
