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December 2023 by christina cocozzo
Fantastic customer service from everyone at the branch. Lynne always goes the extra mile. NBT Saratoga has been a pleasure to work with.
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October 2023 by Madigan Miner-Vargas
Love the bank, love the helpful people at this branch, always get respected and treated fairly. Great job Saratoga NBT!!
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June 2023 by Yessi Luna
Nathan Desilva was extremely helpful.Very happy for the service
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April 2022 by Susan Boehlert
Lynn is an amazing bank manager as well as the rest of the staff. Since my husband stopped doing our banking Lynn helped me get everything in order, as my husband wasn’t a very good organizer of our finances. Thanks Lynn and staff.
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April 2022 by Pamela DelSignore
Drive through was closed before 5pm on a Monday. Hours on NBT website are posted as open until 5.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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April 2020 by Rob Spring
The entire staff at NBT Bank on Broadway at Saratoga Springs is amazing. They learn your name and call you by name - treating you like a person and not a number. I've banked with them for years and have never been disappointed!
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July 2019 by kevin loubier
Takes 45 minutes to even be seen to open a bank account. Not even worth my time
