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November 2023 by Carole Pappalau
What a great place to do business with. My salesman, Neil, had me in my new car in less than 24 hours once he got the car there Monday. Mind you I spoke with Neil on Saturday afternoon and he had the car there by Monday and by Tuesday I'm driving off the lot. What better service could you ask for. Very friendly atmosphere at Mackey Ford in Saratoga Springs.
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November 2023 by Christian Faustner
Excellent customer service! I definitely can say I am very satisfied with how everything worked out at this dealership. 10/10 would recommend.
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November 2023 by Matthew Pingarron
I was looking for a Ford Maverick. Tony Bovino contacted me and let me know they had some coming in for December. He called me last week and let me know it was on its way. (2 months early) I picked it up yesterday. The process was easy. Tony was friendly and knowledgeable and honest. Frank the finance manager was friendly and answered my questions. Great experience! Highly recommend.
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October 2023 by David Varney
The staff at Saratoga Subaru/Ford in Saratoga NY. are very considerate and willing to do all they can to make you happy. Brandon the service manager for Subaru was very helpful and pleasant to talk to. Rated five stars... JD the operations administrator for both dealerships is also an asset to the dealerships. He comes highly recommended.
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October 2023 by Hugh Foley
Last week I arrived early for my Subaru service appointment, only to be told that people had not showed up for work and that the earliest that my car could be looked at was in 1.5 hours. I chose not to wait, but made a new appointment for today at 2:00. Again, I showed up early for a NY inspection, oil change, and tire rotation. That relatively simple service took 1.5 hours, so I didn’t get out of the dealership until 3:30. No apologies, so I suppose it was just business as usual.
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September 2023 by pat izzo
Brandon, my Service Rep, was honest and caring .He applied a coupon that I had in order to save me money on work that was being done. He was willing to explain what was needed and why.He also serviced my daughter for an oil change. He worked with her on a problem that her Subaru had.
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August 2023 by kpbgmc
We had a wonderful experience buying a new car for my daughter for college. Eric, Dylan and Neal treated us great. From the minute we walked in they took care of us and never put any pressure on us at all. I give them my highest recommendation.
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August 2023 by Susan Guido
My car had a check engine light and I called Subaru and Todd said just to bring it in. asked if I had recently gotten fuel said already over 250 miles so brought it in and was put in for check. As it turned it was the gas cap which Todd told me to be sure it was "locked" down. Guess I have been fortunate it did't happen before. They also did a check on the car to be sure all was well before they had me leave Very thankful they are in here! KUDOS
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August 2023 by Maureen Munro
I have been bringing my cars to be serviced here for many years. Today my battery died, but I was able to get my car restarted. I called Mackey Subaru and they had me come straight over. They fit me into their schedule and had me back on the road, with my car, today. Everyone there is very kind and welcoming. I can't say enough good things about them!
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August 2023 by Kevin Juliano
Saratoga Ford is absolutely great.The secondary paragraph has NOTHING to do with dealership, yet the company. PJ is fantastic!!!The ford company will not reimburse you if you fix your car prior to a recall coming out , even if you have all your paperwork. So basically, if your car doesn’t run, park it in your driveway and hope ?that a recall is announced. Very sad
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July 2023 by Lee Burns
I am impressed with the truck center and pleased with the service! The garage is remarkably clean and organized and Nichole, the service person is amazing. The only reason I didn’t give it 5 stars is because the parking lot/driveway is a nightmare! If you cannot handle, park or back your vehicle up, you are screwed!
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July 2023 by Hazen Memories
Let me start by saying my salesperson, Andrew gets 5 stars. But anything to do with the finance dept gets a NEGATIVE 5 stars. I purchased the most expensive extended warranty coverage offered when I initially bought my vehicle. Unfortunately I totaled my vehicle a short time after and was entitled to a refund on the remaining amount of the unused extended warranty. I brought all the requested documents to the finance manager, Frank. Frank informed me that the the process could take 30-60 days before I would see the reimbursement check. After two months had passed, I stopped back in and asked Frank what the status of my refund was. He told me it had been submitted and I just needed to be patient. Too make this as short as possible, 5 months and I still had no check.I called and spoke with the new finance manager, Jack, and he said he would get back to me on the refund status. Jack never called me back. I stopped by the dealership on two different occasions to speak to him personally, but both days were his days off, so I left a message to have him call me, which he never did. Today, I stopped in and spoke to Jack personally. Jack, said he has no record that the paperwork was ever filed or even exists, why could he have not told me this three weeks ago. While I was in the office, Jack made a phone call to someone at corporate financing, I am assuming, only to find out that my refund request had been canceled. Unbelievable!! Before leaving, I told Jack that I expect a call tomorrow from Eric, the dealership GM. I’m not gonna hold my breath waiting on his call
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July 2023 by Otis Maxwell
I placed an order for a Maverick pickup in September 2022 and put down a $1000 deposit. In July 2023, almost a year later, I was informed a vehicle matching my specs except for color was available. I confirmed I wanted it and asked that the $1000 deposit be applied toward my purchase. The next day, I was informed they would sell the vehicle to someone else with a $5000 markup. This is the height of bad faith. I have cancelled my order and requested a return of my deposit because I have no doubt that when another vehicle comes in they will mark it up again. Ironically, I chose this dealership because the salesperson at the time assured me they do not mark up popular vehicles.
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July 2023 by Otis M
I placed an order for a Maverick pickup in September 2022 and put down a $1000 deposit. In July 2023, almost a year later, I was informed a vehicle matching my specs except for color was available. I confirmed I wanted it and asked that the $1000 deposit be applied toward my purchase. The next day, I was informed they would sell the vehicle to someone else with a $5000 markup. This is the height of bad faith. I have cancelled my order and requested a return of my deposit because I have no doubt that when another vehicle comes in they will mark it up again. Ironically, I chose this dealership because the salesperson at the time assured me they do not mark up popular vehicles.
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July 2023 by Heather Chiles
Customer service was wonderful. Making the appointment was easy. We were greeted instantly and with a smile. Any and all of my questions were answered. The waiting area and bathrooms were very clean. The wait time was very short. This is our first service appointment here and probably the best service appointment I've ever been to all thanks to the wonderful staff that assisted us today.
