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March 2024 by ashley shortino
If I could give 0 stars to this place I would. I’ve tried 4 different salons in Saratoga trying to find one up to my usual standards and it’s impossible. I decided to give this place a try. After reading reviews, I booked online & came in. First off, I knew it was going to be bad when she asked me what color I want and I said I wanted to look through them because it was my first time & she gave me a total of 15 seconds to decide on a color (even tho i was one of 3 total people in the salon.) She started doing my nails and everything was fine until she started on my cuticles. She was extremely rough to the point I flinched multiple times and tried to blame it on having “soft nail beds” which I’ve never been told in my life. She then took a huge chunk out of my middle finger & it obviously started bleeding. After about 5 minutes of holding pressure on it, it still wouldn’t stop. After that she decided to just pour nail glue directly in the cut to “seal it up” and yes it was nail glue I saw her pull it directly from the case of acrylic tips. She then put a paper towel on it and let it dry. After that she peeled it off & the cut just kept bleeding. In my opinion this is just EXTREMELY unsanitary I have no idea how many people’s nails that glue has touched & now it was directly in my open cut. She then just kept going because it had been like 15 minutes at this point. She offered to give me a free design which I said no to, I asked if she would do chrome for me instead and she told me that’d be an extra $20, so I just laughed honestly. I went up to pay in all cash & honestly at this point was not even considering tipping after what just happened to me. She took my cash & didn't ask if I’d like any change. So I swallowed my pride and walked out knowing I’d never be showing my face there again. After some thought I decided to go back in and ask for a refund for the horrendous service I received. My finger was still throbbing and I was genuinely upset about that experience. After going back and forth they ended up giving me half my money back. I appreciate that but to me, that was an excuse of a “gel manicure.” Do not recommend wasting your time here.
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March 2024 by jacqueline buechele
Tina is the best! Highly recommend
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February 2024 by Helen Edelman
ProBails is always a great experience. Very talented technicians, who are also personable and up to date on trends and materials. I wouldn’t go anywhere else.
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January 2024 by Georgia G
Love it here! Everybody is so friendly and they do such a great job! I have had Rita and Tan here and they are both amazing!! These nails were done by Rita!!
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December 2023 by Alicia B
Love pro nails! Such a great staff and good at what they do
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December 2023 by Ann Frye
Love my nails. Kate did a great job.
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December 2023 by Erika Hardeen
Tina always does my nails to perfection. Everyone is friendly and the salon is inviting.
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December 2023 by Tia Desrae
A little over priced. After paying the woman did kind of took a tip without asking my husband if he wanted change. I’ll be back for a fill to get a better feel. But first experience was nice & everyone is kind.
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December 2023 by Debbie Rehm
Tina is absolutely wonderful !! Great experience always!
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November 2023 by Julia Caputo
When they applied my nail tips they were incredibly crooked and were too wide for my nails - the tip was glued to my actual finger - and they got upset when I asked them to fix it. When they removed the tips they left my natural nails ripped up and my fingers still covered in glue. If they don’t care to take the time to properly apply the tips of the nails they clearly do not care for the quality of their work. Will not be returning ever again.Adding to my original review in response to your reply, the pricing was not and never was an issue. I agreed to the price and simply asked what part of the service caused the price to be raised $80 due to some nail art. You immediately started arguing with me and to me leave. Even the man doing my nails was apologizing to me due to your embarrassing reaction. The issue here is not the prices of your nails, it’s due to the inappropriate and simply rude approach you have toward your customers. And, as I can see from other reviews this is a common way you treat your customers.
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November 2023 by Kerry Covell
I’ve been seeing Kate for gel manicures, she does a great job. Everyone who works there is always friendly and pleasant. Greet color choices too.
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November 2023 by Colleen McDonald
I LOVE ProNails Saratoga! They are wonderful, professional, kind, and incredibly skilled. I am not a high maintenance person yet have come to love and look forward to having my nails done every other week. Tina and Tan rock!
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November 2023 by Jennifer French
Best nail salon and staff in the greater Saratoga area! Clean salon, friendly staff, and great technique/ product!Services: Nail art
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September 2023 by Annette Therrien
Long wait time despite appt. Not talking in English is inappropriate and really unprofessional. They had a hard time comprehending what I wanted done.
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August 2023 by Jawna Hasan
Unsafe, Rushed, Disrespectful, they yell at customers. Their gel manicure isn't of the best quality, the material they use is very cheap and starts pealing and fading away within a week. When you call it out they get very disrespectful and tell you not to come back instead of trying to fix the issue respectfully. I'm very disappointed, their customer service is the worst, and they always rush doing your nails in a stressful environment that causes the workers to cut you while doing your nails or that might be caused by somebody pushing them by accident. Be careful and don't go there, they yell at customers and make you wait for so long.Service: Gel manicures
