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January 2024 by T
Absolute banking nightmare. WARNING: Over complicated and miserable process to open a bank account, including a hard credit check. 10 day hold on checks for the first month—which for me happened around the holidays. Require loads of personal information to open a credit card—two years of tax returns—which I've never been asked to provide by other banks (major banks and local credit unions). Useless when experiencing technical errors with online banking. App and online banking are mediocre and dated, missing important features, and navigation is counter intuitive. I've also been told many different and conflicting answers to the same question when problems fail to be resolved in a timely manner.When I first walked in, I was excited to support a local credit union. By the time I walked out, I felt they did not trust me one bit. Their overall culture of suspicion continues through every interaction I have with them. I have never had this feeling before with a bank, and when I kindly gave them my feedback, they were unapologetic, rude, and defensive.
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July 2023 by Faith Firenze
Cristella is hands down the most professional, friendly, and detail oriented representative I have ever worked with. She answered all of my questions, and was able to give me options that best suited my needs. Her customer service was phenomenal and I highly recommend to anyone looking for a great banking experience.
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May 2023 by trent martin
Terrible experience working with this bank. Representative Tom did not help resolve a basic customer service concern. They look for any excuse to charge you fees. Save yourself time and aggravation by banking elsewhere
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February 2023 by Haydar Ali
Worst banking expierence of my life never useing this bank ever again...
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November 2022 by Tim OConnell
At one point it was a great bank. But customer service is non existent at this point and they are a step behind every other bank in the area.
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September 2022 by Jenna White
Great Credit Union
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August 2022 by Mike C
Courteous and helpful....they removed the lobby ATM so had to go to the counter inside
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June 2022 by Miguel Pacheco
I was stuck in Brazil, the credit union help me every step of the way with every financial issue I had never a moments hesitation even through all of this Covid BS all of the people were outstanding
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April 2022 by Jay Starr
WARNING this credit union will hold a official, certified bank for seven days! A family member paid off a auto loan with a official bank check drawn off another local credit union CAPCOM for 19k and refused to turn over a lein release for almost two weeks. We spoke to a Meg? and Lisa? and got the same song and dance. We explained we sold the vehicle and the new owner needed the lein release to transfer the title. Their member is in their 70s yet they rigidly stuck to their check hold policy without taking circumstances into account. I pleaded with them to call CAPCOM to verify, they refused. Gone are the days of personal relationships, and understanding. All that's left is covering one's liability and following policy.
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February 2022 by Brian Stone
Everyone is always so friendly and helpful at both Saratoga locations. Colleen Brower, Brittney Tomek and Megan Burdick with their lending services do an awesome job.
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October 2019 by Adonis Apollon
amazing staff , quick and available great promotions like refer a friend sign up bonus! flexible and cooperative tellers, low minimum fee for having an account. Saratoga credit union is better than the big bank branches , whether you're in college, a business man or woman or just a happy citizen of Saratoga , this credit union is the best option for banking
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September 2019 by Rick Thompson
Great financial institution to do business with.
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April 2019 by Justin Traver
Been using SCFCU for the past 12 years, and have been my primary source of financing. Great service, in which I would highly recommend.
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April 2019 by Rayana Sedlak
Credit union
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January 2018 by Hope Owens Flynn
NO ONE TO HELP WHEN WE ACTUALLY NEED IT. OVER 20 Years and I have been on the phone for an hour because your hours are advertised WRONG
