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March 2024 by Mary Monigan
I have always found friendly and very efficient. The current staff has been great to work with and I have used their services since 2021.
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February 2024 by Jetson Thomas
Have been very happy coming here for years. If you saw the situations people threw at the folks who work here you would go ?♂️, my meaning is some folks are unreasonable. One very important thing to always keep in mind, the UPS Store is a franchise NOT UPS, not a problem for me but be aware. If you have a problem they can’t help you at the store, you get to call the automated system when you call UPS (the actual company) with any issues & that’s how I had to file an insurance claim once outta the hundreds of times I have shipped. The store can’t help you with claims, ever, it is a franchise.
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February 2024 by karen duffy
I have always had great service and the employees were very polite.
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February 2024 by Michael F
Does not have a notary on staff - February 2024.Reading through the reviews this location has refused to stop advertising they offer notary services even though they haven’t offered this service in what appears as over 2 years.
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January 2024 by Bethe Thompson
First time in this location, Saratoga Springs, and the gentleman I had taking care of me was phenomenal. Very pleasant and helpful. Thank you Mister, glad I could leave positive feedback
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January 2024 by Jeremy Poirier
Was just there and they now have it roped off with a line that starts to the left which I couldn’t see the opening. the guy behind the counter with a beard helping a couple tells me the line starts over there. So I walk over and I hear him say to the couple it would help if people could read. I couldn’t believe it what is wrong with people. I guess it’s true what they say it’s hard to find good help.
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December 2023 by Courtney Semoff
I recently moved to Saratoga and frequently use UPS. At the other locations I’ve used I’ve never had an issue so when I had an absolutely HORRIBLE experience I wrote it off as a bad day for the guy behind the counter. I have now been there three more times and have had the same experience. Won’t print labels, won’t sell boxes (only offer to pack for you at an exorbitant cost), not welcoming nor friendly, long waits with only 1 out of 3 employees helping a long line of customers and finally a direct refusal to ship a package. They stated that they are a customer of UPS (?) and that I would have to drive to a corporate location a half hour south or another located a half hour north. I went to Staples 5 minutes away and they were not only able to ship it but very nice about it.I will not be returning to The UPS Store #1526.
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December 2023 by Pete Harnisch
I went in hoping to purchase some cardboard boxes, a basic service one would expect from a store associated with UPS. Shockingly, they refused to sell me boxes, citing a profit-driven policy. Their customer service was equally dreadful, with staff displaying no empathy or interest in helping customers. The disorganization and lack of professionalism only added to the frustration. I strongly recommend avoiding this UPS Store if you're looking for a hassle-free experience and customer-centric service.
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December 2023 by Gerri Goggin
Always a good experience. They recently helped me with a return, although it ended up I had to go to Fed Ex. They let me use their space to tape up package and help with shipping label. Pleasant professional staff.
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December 2023 by Kate
This was an amazing experience at the holidays I was in and out in less than 5 minutes and they had a line they had somebody pulling people out of the line just for returns for Amazon. Well orchestrated
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November 2023 by GA Stone
Luggage destroyed and trying to file a claim! This store does not return messages or even ANSWER THE PHONE!Update* The "owner" replies directing me to email customer DIS-service. CS wants more info...they have the store, my name, my pics and think my package was lost. WHAT A F-ING JOKE. And no they still haven't returned a phone call or answer in store.
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November 2023 by Bonnie Symon
Every time I return something I am greeted with a smiling face. They make it fast and easy and you can tell they are all working really hard.
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October 2023 by A D
Oh why do I have to give a star? This is absolutely unacceptable and unreal. . I’m still in shock about this . How they are treated me as customer. This needs to be stopped ASAP.
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October 2023 by Doc Maker
I returned two Amazon packages but mistakenly mixed the return codes. When I came back to the store 15 minutes later to correct the mistake I was told it was “too late” and they “didn’t have the time to look for the package” that I needed to swap out. I responded that I wouldn’t receive my refund and their response was “you can talk to Amazon about that.” This transaction will most certainly cause me to lose money - not a great way to treat customers.
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August 2023 by wsalas4
If you come here get ready to pay for extra packaging fee for no reason. They would tell you ask Amazon for a refund when your box is completely fine
