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February 2024 by Let
This location is the worst one in the country. They "No Access" my property all the time. I live in the city with a 100 foot black top driveway. Then if you ever attempt to call they simply will not pick up. I spent 2 days no stop calling with no answer. I call victory mills or Schuylerville and they pick up first ring. This location is somehow allowed to not do their job. Oh and today I picked up mail from my mailbox and had 3 different neighbors mail in my box. Its actually laughable.
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February 2024 by Katharine MacAlister
Today I went in there with a box waited my turn, walked up with a small box and asked if they have a label she said it needs to be completely wrapped and ready to go here's a piece of paper go buy some tape and now please step aside. She had tape sitting there next to her hand. It needed one piece of tape. I was expecting the same kindness that I've been getting the last few times from other representatives. Then I said OK I put an address change in here over a month ago. Can you tell me has my address been changed? Well I'm gonna have to ask my supervisor. Please step aside. Then she helps another person and tells me that she has called her supervisor. I didn't see her call anybody of course but it was nice that she let me know what she was doing so I waited for the supervisor who said she I don't know it looks like it was put in for tomorrow. I said I put it in a month ago for the 26th. He said I spend my whole days dealing with this. Neither the front representatives, nor the supervisor can tell me if my address change went through. I've never seen anything like this.
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December 2023 by Marc Wanczyk
Staff is kind, helpful, and apologetic if their is a line.
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October 2023 by K I
Every time I use the post office on Washington Ave, the staff are always very pleasant and honest with what additional services I should purchase (ex: insurance with tracking, expedite passport info, etc) when shipping a package or applying for a passport. And If there is a long line, it seems to move pretty smoothly. This is the only location I l prefer doing business with.
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September 2023 by Kymberly I
Every time I use the post office on Washington Ave, the staff are always very pleasant and honest with what additional services I should purchase (ex: insurance with tracking, expedite passport info, etc) when shipping a package or applying for a passport. And If there is a long line, it seems to move pretty smoothly. This is the only location I l prefer doing business with.
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April 2023 by Jessica Blythe
I have overall been unimpressed with the customer service and attitudes here at this location. BUT....BARBARA is the nicest woman ever and makes me smile any time I am lucky enough to get her in line.Too bad everyone doesn't take some life lessons and customer service skills from her! The world would be a better place.
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March 2023 by Todd Rasner
Awful customer service, lazy incompetent employees. I had a package out for delivery and then all of a sudden I get notification it’s ready for pick up. How convenient that I’m informed 10 mins before they close and I can’t get there that fast. You have to jump through hoops to get your package. They should all lose their job and rot!
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March 2023 by Joseph Ruggiero
Don't bother calling number because all you get is an automated message that tells you everything you already know.Postal service is a disgrace to American people and they wonder why they're failing but they don't care because they all get the best pay and benefits on tax payers
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February 2023 by Scott R.
My Delivery Person is Lazy and crams things in the box instead of placing them on the porch 50 feet away. During the storm today, He left the box open and my mail was wet. He Needs to be Fired or taken off the road. Snow, Sleet and Freezing Rain, Box left Open. Disgrace and No wonder why the Postal Service is dying. People like that lazy Piece of Garbage.
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February 2023 by Aaron J.
I received a Redelivery notice on my door for a package that I needed to sign for. I attempted to set up a redelivery online but couldn't do so because it said my address that I entered didn't match the address the package has on it. That's strange because how else was there an attempted delivery??? I tried calling the post office over and over again to have it redelivered the next day, but no one answers the phone! It just rings and rings and rings and then just hangs up. I wish my post office was the Malta one which is a 6 minute drive instead of a 22 minute drive to the USPS on Washington St. At least Malta answers their phone!
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January 2023 by Brianna Purpura
I had a really large package that I couldn't lift. The employee helped me with it and I thought that was so nice! Thank you!
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December 2022 by Darlene Sisson
Day 2 trying to call Saratoga Post offices still no answer! I know there open why can’t anyone answer the phone. Rings a dozen times then it hangs up! Very poor customer service!!!!!!!! Washington St office.
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November 2022 by M R C
Literally have called 100 plus times in the last 2 weeks during business hours. No one picks up the phone. It is unbelievable that it is impossible to get a hold of anyone at this location. The prompt says Saratoga springs post office, says it's connecting to an operator, rings several times, then disconnects no matter how many times you call. Good luck if you have an issue, looks like you're making an in person trip.
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October 2022 by Quinn
Worst post office I’ve ever had the displeasure of visiting. Have lost multiple packages by these carriers and have had packages shipped to incorrect locations.
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August 2022 by Zero
I like getting mail.
