Donny Malone Auctions

Hours: Donny Malone Auctions operates a very large and well-organized warehouse. The in-person customer service is consistently described as friendly, patient, and exceptionally helpful. Staff are noted as being cordial, welcoming, and going above and beyond to assist with pickups, including carefully organizing items and even helping to wrap and pack lots. Communication via phone and email prior to and after auctions can be prompt and excellent. However, experiences with phone customer service can vary significantly, with reports of rudeness and inflexibility regarding pickup deadlines. The accuracy of item descriptions is generally good, though there are occasional instances of undisclosed damage, such as chips not mentioned in listings. A primary point of contention is shipping, which multiple reviewers find outrageous and far more expensive than other services. The recommended third-party shipper does receive praise for careful packing and fair pricing. The strong consensus advice is to factor in potentially high shipping costs before bidding and to pick up items in person whenever possible. The auction house offers a wide variety of items, often available at very cheap or great prices due to the bidding process. The overall experience for buyers who pick up in person tends to be very positive, leading many to look forward to future auctions. Those who rely on shipping or encounter phone service issues report more mixed feelings, balancing value against service frustrations.

• 5.39 miles

  

  George Cole Auctions & Realty Auction Houses, Appraisal Services

1. Saugerties, New York