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July 2024 by Cara Becker
This place was a life saver!!!! I normally always hate going into the store because it's always such a long wait! I loved my experience at this store! The associate that helped me was amazing and I enjoyed making my purchase of new phones so much that I also had the time and energy to inquire about more products and plan opportunities, that I purchased a new Internet service and also bundled my plan with all of my favorite streaming services. I walked away from this store one happy customer!!!
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June 2024 by Michael Tietjen
Save yourself! The time and money.Not a single employee knows how to tell the truth. First time I went in there a gentleman helped me, he was nice and said that he could get my bill around the same as when I was with T-Mobile which was around $120 for four lines when I went back he wasn't there and a woman helped me. She apologized and said that he was new and didn't know what he was talking about that my bill wouldn't be $120 that'd be more like a $150 for the four lines but I could get four brand new phones on them. I told her that I heard an ad on the radio that said that I could get four lines for $100 she didn't know what I was talking about (come to find out it's called Total Verizon). I told her that $150 was a lot more than I would like to pay since when I was with cricket I was paying $100. She assured me that going to Verizon that I would have better service and customer service 24/7 and a way more better experience service-wise and I'd also get four brand new phones. After going back and forth for probably close to an hour I agreed but I upgraded my "free phone" to the ultra but supposedly that was only going to add $11 to the bill. 3 weeks after I got the first bill which was over $400 I asked about that they said that that was the oh my god bill which everybody gets and it's a shocker at first. But they assured me that the bill would go down but it would take another 2 months for all the promotions to kick in which I thought was very odd but they assured me that that's how long their company took for their promotions to kick in it is now been 3 months and my bill is still over $200 come to find out she lied to me to sign the contract The phones were not free even though we traded in all of our phones. Sure we got top of the line nice phones but our old phones there was nothing wrong with them we didn't need new phones we are not the type of people that need the newest and the greatest phones. As for the extra $11 that I would pay for mine that was also a lie. It's $11 off of the payment of $50 a month. And truth be told the service is absolutely no better than cricket except for I'm now paying almost $150 more than what I would with cricket. So lessons learned the hard way and I'll definitely be going back to cricket ASAP!!!
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April 2024 by joshua zaloga
I would give zero if I could.
Got me phone from them year and half ago. Employee moves my number to a new plan, used the wrong address, said it could be fixed later. He signed me up for the "play" package when I told him I wanted the travel one so I get data outside the U.S.
Worst of all, my wife had to go back and get her phone added on and for some reason they set up a second account, which I have been paying for and thought was my only account. They never shut down the first account. I do not know how I can have two accounts for one number, but this was never told to me, so now I have collections calling me over 45 dollars.
I go in to ask the store to correct this mistake, since to me I never used this other line. The gentleman informs me he is not a corporate store and can do nothing. He then explains that I am responsible for any lines I set up, I did not set it up, his store did, even if I do not use the service. Certainly, it was not his fault it was past employees, but he was quite rude and took no effort to help me fix his stores mistake. I will not be giving their store my business. Even though I get calls from them I did not explicitly sign up for
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March 2024 by rocco martelly
Short little fat man spends his time enforcing the parking restrictions here, because no one wants Verizon in the Hudson Valley, there service is terrible
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March 2024 by Robert Pietkiewicz
Stopped in to find an empty store. Couple agents chitchatting, I was told have a seat will be with you in a minute. Thanks anyways didn’t mean to bother you with actual Business. I’ll go someplace else. I’m sure they will say it was a Business conversation but trust me anybody who’s been around in office can tell when two people are having a casual conversation and just don’t want to be bothered. Miss the days when customers mattered.
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January 2024 by Julie Ballou
Maxwell Rose went above and beyond with assisting me purchasing a new phone. He went above and beyond with his assistance and kindness. I fully recommend Saugerties consumer cellular and Maxwell and staff! Thank you!!
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October 2023 by Robert Greene CPA
Small place. Good service. Thanks, Miguel.
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August 2023 by MK W.
We signed up with AT&T. We were able to switch to their service and upgrade our phones (at a far better price than offered at V) all within 30 minutes. Sales Rep was a pro - professional, pleasant customer support. The difference between day and night.
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July 2023 by Tim Oravec
Extremely helpful staff.
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July 2023 by na Morgan
Candyce is the Best
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June 2023 by Helen Francello
I recently switched over from an Android to an iPhone. My salesman, Joel, was extremely professional, competent, and could not be nicer! It was such a pleasant experience and I highly recommend using the Saugerties Verizon store!
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May 2023 by Dobra Spinner
Max at Verizon store was amazing. He tried so many options to help me get exactly what I needed. Very knowledgeable & professional!!
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April 2023 by Elise C.
Kyle could not have been more helpful. He understood what I was looking for in a phone and as well as my budget. He continued to assist my son with outstanding customer service when he upgraded his phone. I highly recommend Kyle for anyone looking for professionalism and phenomenal customer support.
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March 2023 by Momo T.
By far the BEST experience I have ever had buying a phone. Kyle helped me and my husband get new phones and he was so helpful, efficient and kind. He even gave us his cell in case we had any issues. Give this guy a promotion!! He's the real deal.
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January 2023 by Brandan Bachor
This is a great store. I generally drive past the corporate store and travel an additional 20 minutes to go there. The staff is always friendly and respectful. They always get you what you need. Always leave feeling satisfied.
