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July 2023 by Kate G
As a former employee of the brand I love what the brand stands for but hated the customer service from this store, as a poc I felt unwelcome by the associates and ignored, so I decided to order online instead of giving this store my money. As a brand that is supposed to be inclusive and accepting, the environment and ambiance from this store was far from that
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June 2023 by Valerie Johnson
I love Athleta stores. I usually shop in Manhattan, so it's very good to have one close to home.
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January 2023 by Catriona M.
The staff are rude . I feel they all hate there jobs . No one person smile or greats you when you go enter the store . If you return item they make feel if there giving back the money OUT of there pocket .
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December 2022 by Yoselin Brice
Terrible service if you are of colored or black. I will never spend a penny in this store.
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April 2022 by A V
Very good collection & the customer service is very good
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July 2021 by Patricia Lewis
Was helped by a great staff. One person signed me into my try on room. Another ordered my items online for me. Another person helped me at the register. It was a very nice clean and great atmosphere. There is parking and stores right next door. Was very happy with the customer service.
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June 2021 by Stephanie Paul
Walked out empty-handed. Items I wanted were not in the store nor available online. ?
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April 2021 by Boughee1
Too expensive
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February 2021 by Latrisha Asante
Great customer service. The sales rep were extremely attentive and friendly.
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October 2020 by Brea Leach
I visited the store with my mom this afternoon as I am a micro influencer on social media and was in search of new attire for my videos.Although I was apprehensive because of a past experience, my mom insisted I check out this location.We spent a total of 30 minutes in the store looking at the merchandise- putting outfits together amongst one another (my mom and I) and not one employee greeted us, asked us if we needed assistance or even cracked a smile. Instead- they insisted on playing eye tag with me a couple of times.The closest "customer service" experience I received was from a gentlemen which I assume to be Lost Prevention; because as I was bent down looking for my size in a sports bra- we made eye contact instantly he looked away and made a slow stroll to another area of the store- weird.We spent a total of $327- which is easily doable in Athleta- but once we were checking out, we made this experience known to the cashier, and all she said was "Oh okay.."Now I know we (as human beings) should be sensitive and patient with stores and employees whilst still in a pandemic. But in my opinion, the lack of customer service and positive customer experience was a CHOICE made by the employees-- not a mere occurrence due to high volume/guidelines.I only hope this isn't the culture of the brand but this has definitely made it clear to me that it will be a very rare occurrence to shop here again. In fact- I'll be sure to return everything tomorrow.Horrible.
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October 2020 by Brea L.
UPDATE 10/16:The general store manager, Valerie wrote my mom an email maybe 2 days (at the most) after our visit. She expressed her apologies and was gracious enough to follow up and show what true customer service is like. Thank you, Valerie. So much. I visited the store with my mom this afternoon as I am a micro influencer on social media and was in search of new attire for my videos. Although I was apprehensive because of a past experience, my mom insisted I check out this location.We spent a total of 30 minutes in the store looking at the merchandise- putting outfits together amongst one another (my mom and I) and not one employee greeted us, asked us if we needed assistance or even cracked a smile. Instead- they insisted on playing eye tag with me a couple of times. The closest "customer service" experience I received was from a gentlemen which I assume to be Lost Prevention; because as I was bent down looking for my size in a sports bra- we made eye contact instantly he looked away and made a slow stroll to another area of the store- weird. We spent a total of $327- which is easily doable in Athleta- but once we were checking out, we made this experience known to the cashier, and all she said was "Oh okay.." Now I know we (as human beings) should be sensitive and patient with stores and employees whilst still in a pandemic. But in my opinion, the lack of customer service and positive customer experience was a CHOICE made by the employees-- not a mere occurrence due to high volume/guidelines. I only hope this isn't the culture of the brand but this has definitely made it clear to me that it will be a very rare occurrence to shop here again. In fact- I'll be sure to return everything tomorrow. Horrible.
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February 2020 by Helene G.
I don't expect my review to deter anyone from going to this Athleta store but I do hope to make them aware that their shopping experience can go either way. Firstly, the space is lovely: it's very open, clean, inviting with the merchandise nicely displayed. The clothing fits my body perfectly and it is of terrific quality. Note being greeted upon entering is not essential to my shopping experience. However, when I am checking out I don['t want to be treated with any attitude or annoyance because I am redeeming earned rewards which have to be scanned into the register which is what happened today. There are some employees at this store who are really lovely and yet it seems I always encounter just the opposite type of staff when I am paying for my purchase. When the employee handed me my bag she said, and not pleasantly 'here you go', I thought why not add 'and thank you' or 'have a nice day' which actually I heard another employee say to a shopper who had just completed her purchase. ALL staff at this store work on showing genuine appreciation to your customers, every single one. Oh by the way, today I was wearing an Athleta coat and pants, and paid with an Athleta credit card so obviously I am a fan of the brand. When the employee said to me, 'here you go' I should have replied, 'oh yes here I go ... to drive home and write a not so pleasant Yelp review'.
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January 2020 by Rosemarie Shallow
Wonderful!staff is very friendly and helpful..
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November 2019 by Amy Rodriguez
Nice quality clothes, but a bit overpriced.
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August 2019 by Sophia L.
So I don't know why the reviews here are so bad. I've been to the store a couple of times and it was like literally any other store like ever. The staff did not greet me when I came in but that's because there were only like three girls there. They were busy doing their jobs and I appreciate that. Once I found something to try on I approached one of the girls and immediately got a fitting room. The staff was actually really nice. I give it four stars because it is kind of pricey. But please chill... your expectations are way to high...