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November 2023 by CherryPiChick
My experience was the same as Yona Friedman 2 years ago. NO RESPONSE from ANYONE despite calling Main & 800 numbers and asking for appts twice on supposedly "helpful" website.But after persisting, I finally got a hold of an Advisor named Rita who has been very reliable & knowledgeable.I only object to The Receptionists who never smile and are not personable at all : (Maybe Schwab lost their money?
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August 2023 by Chris L.
Worst customer service ever. Called general info number in advance to ask a few questions before I was going to go to branch office. Asked if appt needed, told no. Confirmed they could handle walk-ins. Next day I visit branch and the very inhospitable receptionist was snotty, hit me with microaggressions and plainly said I could NOT talk with anybody. Two reasons: contrary to previous customer rep on phone, she said I needed an appointment. Then, after spending much time on locating my account (I didn't have acct no) I was informed they only dealt in person with accounts of $1 million or more (I was a Ameritrade customer but became Schwab customer upon latter buying former). I guess it never occurred to the Schwab higher ups that many investors spread their wealth and try not to park huge amounts in one location. I next went to a Fidelity branch office where they had no problem serving walk-ins, was not snobby and not discriminatory. Also no minimum account requirements. I will be transferring my holdings to Fidelity.
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July 2022 by Willie Fister Inc.
The front desk lady did not know that when I wrote them a personal check it's already endorsed when I sign the front. She handed it back for me to sign the back! THEY must sign the back! Not to smart for a financial job. To be fair I think it may have been her first day/week but I think you learn that at an early age. I learned that before I was 10.
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March 2021 by Ronald Kukla
Never visited this location.
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February 2021 by Yona Friedman
Still waiting for a response to my voice mail and message via the Schwab website from Saturday and Sunday. Went to the branch office, waited outside for a response to my phone call to the branch manager, nothing doing so far, as of Monday 8:20 P.M. How many more days?
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November 2019 by Michael Levine
Very friendly professional and fast complete service
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May 2016 by KC Lopez
Great bank!
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May 2016 by Dan B.
Staff was incredibly helpful and polite. Thank you!
