-
March 2024 by A A
My friends and I were next in line and the employee just skipped us and went ahead to help the next customer when we were standing there. He made eye contacts with us several time too but didn’t ask us anything. And I could say that eye contact was with attitude and for what reason? We were waiting for few minutes confused why we got skipped(?). I can say that my appetite was ruined after that because how could you skipped 3 woman standing in line just like that? I’d like to give this experience a zero.P.s I’ve seen several other reviews about bad customer service too. Please fix this Cold Stone.
-
March 2024 by Robyn Lucas
As stated in other reviews , there’s no training in customer service at this location and no listening skills either . Specifically asked a young women can my milkshake not be watery for it to be thick and ask her to use less milk. She says yes I thought I was gonna get an awesome milkshake . I literally got a cup of milk that was 9$ never again lol . Been coming here for years I’ll stick the other locations who can comprehend a simple order
-
March 2024 by Nely Valentin
Stopped by today and Josh was just so friendly and attentive. Thank you JoshParking: easy parking
-
February 2024 by Jennifer Chan
I ordered a mud pie gotta have it for $10.50 the employee put only one Oreo. I asked if he can put another so he did. Then he ran out of peanut butter from the bottle after one little squeezed so I asked if he can put a little more. he found more and put one small teaspoon. When I was checking out, I was charged an additional $1.29 for the Oreo cookie and “ peanut butter” which were ingredients included in this order. They said it’s one Oreo Cookie doesn’t matter what size ice cream you order which makes NO sense! So you get one pepperoni no matter what size pizza you order??? Outrageous!!! Has never happens before.
-
February 2024 by Guillermo Chamorro
There was a hair in the ice cream and the guy serving me had a bad attitude. Gross. Better go to the cold stone in down town White plains
-
February 2024 by ricky basdeo
was there today with my family was next in line, the worker i believe named na eve, that’s the name they referred to him as, asked if i was being helped, i replied no, he then said ok that guy will help you, pointing at another worker who was cleaning, and just decided to help the next person after me, seemed he didn’t want to help families, but just women. as the worker that was cleaning came and asked if i was being helped i said no, he asked the person named na eve why he didn’t help me, which then he lied and said “oh i thought you were helping them”. a complete lie which i called him out on, the worker with the glasses that was cleaning was awsome, i would not have wanted help from na eve since for what ever reason he wanted to be discriminatory towards helping me and my family. i don’t think i will be returning there, i did go there a lot, but workers that are not trained properly on customer service is a reflection on the establishment and there training.
-
January 2024 by Angela Gonzales
Banana ice cream didn't taste like banana ?
-
October 2023 by Perla G
Amazing experience thank you Josh You really made it a special day for me and my family specially for my son on his 14th birthday ran in last few mins before closing time you really made it happen ?
-
October 2023 by Maurice Porter
First time going to this location. I purchased an ice cream cake for my daughter's 11th birthday. Ebony was very kind, professional and attentive to what she was doing! Great young lady..... Keep up the outstanding work. ??
-
September 2023 by A. Brown
The custerm service was great and ice was delicious.
-
September 2023 by Pat F.
My whole plan in coming here was to recreate a Ben and Jerry's retired favorite, Wavy Gravy. Wavy Gravy: Caramel Cashew Brazil Nut Ice Cream with a Chocolate Hazelnut Fudge Swirl & Roasted Almonds. Hard to replicate. First thing I asked is if they had hazelnuts. If only they had, I could then improvise from there. Not enough available ingredients to help my plan. Ended up in the opposite direction. Settled on Strawberry Cheesecake ice cream with extra Graham Cracker Pie Crust plus Walnuts. Nutty and pie crust chewy, but not cheesecakey enough. Still satisfying. Clean, organized plus hardworking and accommodating staff. When asked if I could keep our ice cream purchases in the freezer while we finished up a few things, they accommodatingly obliged. We'd return.
-
August 2023 by Jasper JD
I chose the strawberry flavor. the texture is incredibly thick and creamy. There is a great variety of both ice creams, and the portions are likewise enormous. Ice cream cakes are also available. Most importantly, the employee was courteous.
-
July 2023 by Samantha Mauro
I love coming to this cold stone location. I like it better mainly for the staff that works here. The staff is always so friendly and kind. Josh & Kawsar have the BEST customer service from start to finish!!
-
July 2023 by ciara murphy
ice cream is pretty good, nice and clean inside, but if you go in the evening they might be out of some flavors
-
June 2023 by B T.
Service was good but there was a strong chemical smell in the store. The ice cream and cone also tasted of the same chemical.