LOFT is a clothing store that caters well to petite customers, though some find the prices a bit high. The store in Eastchester/Scarsdale was praised for its exceptional customer service, particularly from two employees named Abby and Clarybell. One customer, a short and petite woman who had recently gained weight, visited LOFT while searching for new work attire. Though the store did not have the black suits she was looking for, Abby and Clarybell provided incredibly helpful and personalized service in the fitting room. The customer observed Abby and Clarybell interacting warmly and enthusiastically with all customers, offering honest but tactful feedback on clothing. When the customer sought their advice on pants, Clarybell recommended a better-fitting option that the customer loved. Abby even carefully pinned the customer's trousers to accommodate her short stature. The customer was touched by Abby and Clarybell's personable, professional, and empathetic demeanor, especially as she felt self-conscious about her weight gain. The employees' passion for their work and dedication to each customer made a lasting impression. The customer felt the service at LOFT exceeded even that of high-end department stores and said she would hire Abby and Clarybell in a heartbeat based on their excellent customer care. Overall, LOFT seems to provide a positive shopping experience, especially for petite customers, thanks to standout employees like Abby and Clarybell.
Staff is extremely helpful. Upbeat place. Beautiful clothing
November 2025
Wow. First time customer. I loved the experience. This store is set up nice. Huge changing rooms to try on clothes. I love LOFT clothes. Customer service very nice. Their tops are gorgeous
April 2025
Always a great experience when I visit the Loft in Eastchester NY. Ladies are wonderful and very helpful.
