Merle Norman Cosmetic Studio is a beloved local business that has earned a loyal following in the community. Customers consistently praise the kind and attentive service provided by the owner, Shirley, who goes above and beyond to ensure a personalized and enjoyable experience. Despite some criticism about the store's organization and the unique format of the facials, which are performed seated rather than lying down, many customers have been delighted with the results, reporting glowing skin and a sense of relaxation. Shirley's resilience and dedication to her business, even during the challenges of the pandemic, have not gone unnoticed, with customers expressing empathy and understanding for the difficulties she faces. Overall, Merle Norman Cosmetic Studio is a welcoming and intimate space where customers can enjoy high-quality services at affordable prices. Shirley's warm personality and commitment to her customers have made the studio a trusted and beloved destination for beauty and pampering.
Always order from this store. Shirley is always kind and courteous. She sends my orders right out and always includes a small gift.
March 2025
My mom and I had the best experience. Friendly, knowledgeable and thorough. We will be repeat customers. Ignore the bad reviews. Yes it's a storefront, not a spa but very intimate. I loved it
July 2022
I have been going to Merle Norman in Scarsdale since the store opened! Shirley is simply the best! Excellent customer service each and every time!
