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July 2022 by Jane Acocella
I have been going to Merle Norman in Scarsdale since the store opened! Shirley is simply the best! Excellent customer service each and every time!
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May 2022 by Mari Pineda
Best customer experience ever! Shirley was so great! I felt relaxed and welcomed the moment I stepped in her store. Must try! Highly recommended
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January 2022 by Josie Mae
I had a wonderful experience here and appreciated the store environment. The products are reliable and great! The lady who works there is so sweet, attentive, and helpful. I came in with a list of things to get and she stopped what she was doing to walk me around the store and get everything I needed. I highly recommend their makeup!
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January 2022 by Pamela Brown
Long time customer and Shirley never fails to be friendly and professional to all who enter her store. The store is clean and all brushes and applicators used are disposable. The combination of steam and phenomenal products used during in store facials make my skin glow and feel baby soft. Love the free gifts received with purchases!
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December 2021 by Angel Long
I went in for a facial because my friend recommended it to me and I was surprised at how smooth my skin looked afterwards. The studio is cute, cozy and well organized, so that was a plus. Shirley was really nice and helpful in giving me some makeup tips and I already booked my next appointment, so I’m looking forward to it. Would def recommend to my colleagues at work.
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December 2021 by Najada Shpati
0 stars! Very rude and not professional! I would never recommend this even if it’s for free!Lady does not know how to communicate with costumers. Instead of greeting me she stated: facial with be here and I don’t think you’re going to like it so go get your money back from Groupon” and started yelling for no reason showing me the door!I spoke with her 2 days before the appointment and never mentioned to me the above!I am not sure how they treat customers like this and how they run the business!
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December 2021 by Noe Horowitz
Mother went in for a message, was cheap but absolutely ridiculous, said that bc of COVID they no longer touch customers, so pretty much a massage with no touching? She only used brushes and equipment and pretty much just applied a bunch of different creams.
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October 2021 by Julia Gilgurd
Complete scam. Don’t waste your time or money coming here. A “facial” consisted of sitting in the middle of a small, disorganized, dusty storefront on an uncomfortable high chair while people walked in and out. The lady was more than 15 minutes late and then rude to me, trying to make me cancel my appointment after I spent time and money driving there. Made me sit in front of the steamer while she was on her phone and doing other stuff for 15 minutes then half heartedly slapped some masks on my face (squeezing last of them from dirty tubes) and then roughly scraping them off my face. Products were covered in dust, some uncapped, and she’d drop stuff and then just pick it up off the ground and not wash them or her hands before continuing with the “facial.” Refused to do any extractions despite it being a “deep-cleansing” facial. I honestly was appalled. I’ve gotten better service at Sephora.
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September 2021 by Julia G.
Complete scam. Don't waste your time or money coming here. A "facial" consisted of sitting in the middle of a small, disorganized, dusty storefront on an uncomfortable high chair while people walked in and out. The lady was more than 15 minutes late and then rude to me, trying to make me cancel my appointment after I spent time and money driving there. Made me sit in front of the steamer while she was on her phone and doing other stuff for 15 minutes then half heartedly slapped some masks on my face (squeezing last of them from dirty tubes) and then roughly scraping them off my face. Products were covered in dust, some uncapped, and she'd drop stuff and then just pick it up off the ground and not wash them or her hands before continuing with the "facial." Refused to do any extractions despite it being a "deep-cleansing" facial. I honestly was appalled. I've gotten better service at Sephora.
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August 2021 by Sue Kay Knits
Such great service. Received the product in the mail promptly with some free goodies attached. Will definately order from this shop again. The woman who owns the shop is so helpful.
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April 2021 by Lauren C.
This was not a facial. Although Shirley was entertaining it was not what we expected. I bought the Groupon for my mother's birthday. We did not have a facial and it wasn't relaxing. What we do have is a story to tell of how we went for a facial but received stories. Most of what people wrote was exactly what we experienced- a messy store, steam machine being propped up by magazines, layer after layer of creams with no explanations. I should have read the reviews first. This is what happens when you try to save money. Lesson learned.
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April 2021 by Robin Roberts
Shirley is wonderful with facials and makeup. Very good products.
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February 2021 by Jessica Materasso
Great shoppe! Great service! Great deals! Highly recommended ?
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January 2021 by Noreily Lopez
Love the products and the customer service she gave me, thank you for let my skin looking beautiful.
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December 2020 by Moriah C.
Great service. The owner was kind and incredibly helpful. I really appreciated that I was not pushed to buy more than I wanted. I will definitely be back.
