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December 2023 by JR
BEWARE if you are ever unfairly charged a late fee due to issues on THEIR end, they will do nothing to make it right. The desk employees will tell you to wait for a manager, the manager will tell you call corporate, and corporate will tell you it must be solved at the gym. An endless cycle of “I can’t help you, go ask them”. The initial sign up fee came out just fine, but for some reason due to an issue that they admitted was on their end, the first 2 months payments didn’t go through and I was charged a late fee for both. Not once was I notified that there was an issue, no email no call and no word from the employees at the desk who can clearly see I have an outstanding balance every single time I scan in. Pure incompetence. On another note, the only good thing about this gym is there’s a decent amount of parking. absolutely no room to do any sort of stretching to warm up. plenty of other bigger gyms nearby for a similar price that won’t scam you. go elsewhere.
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December 2023 by anthony konkowski
Great front desk staff. Plenty of equipment. Only issue is groups of men hanging out and talking loudly. Can hear them even with headphones on.
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December 2023 by taina Negron
Great place to work out everyone is so friendly good place to get in the zone and have a great work out definitely will be going back
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October 2023 by Ernie Valerio
Lovely experience. Very clean. Helpful staff. Makes the workout great
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October 2023 by Angelica Cardoso
Friendly StaffLocker rooms are very cleanNice machines
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October 2023 by Adriana Fischetti
While there is free parking and the price of admission is fairly low, you get what you pay for. The cycle equipment is constantly broken and TVs are constantly down, the showers are disgusting, there is rarely hot let alone warm water showers, the people running the desk would rather not be there or are just angry all the time, and when you make an appointment for setting up a workout program, no one shows up. You are in your own here. Bring a bottle of bleach and disinfectant for the shower and be ready to figure out the routine for yourself. Today, the shower was ice cold. This is the third time.
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September 2023 by Joseph Fanelli
Over the 3+ years of visiting this location, I’ve observed intimidation, theft, and worse. Despite repeated requests to the staff and mgmt to at least post signs discouraging this behavior, they’ve done nothing. Cannot recommend.
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September 2023 by DeJanee Moss
Gym is always very clean, never really too crowded. Everyone is always respectable
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August 2023 by Michael Sierra
Staff is friendly. Rather clean and some machines are not repaired in a timely manner. A bit over crowded at times.
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August 2023 by Tom McNicholas
There's plenty of parking here, they hardly ever get overly packed and the people there are super cool!
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June 2023 by Frank M.
I posted my complaint on Yelp about not being able to transfer my home club to Delray Beach. PF customer service manager posted their response and told me to contact the customer service email for assistance. I sent PF the email about my issue, and get this people, PF emailmed me back saying they don't have access to my account information and told me to contact the club manager. I have contacted the manager numerous times and the manager never gets back to me. I'm in an insane loop with PF on my issue. Wwill cancel my membership today! What a joke PF is.
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May 2023 by Nicole Renner
Love the Saturday evening staff super funny always put a smile on my face.
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May 2023 by Carolyn Moffa
I have tried reaching the manager for the Planet Fitness in Scarsdale who I understand has been out on medical leave. However, having said that I had shoulder surgery In January and had my membership frozen until I get clearance from my surgeon. It is impossible to speak with anyone ! I have called about eight times the acting manager as well as the area manager Jennifer Lentini- NO ONE has returned my call.I finally spoke with the acting manager on Wednesday 4/19 who claims she hadn't received my calls which is impossible due to the number of times I called and the person I spoke with repeated my number back each time I called. I dropped off a doctors note in person yesterday 4/20 and have not been able to call anyone today to let them know I have been billed since January even though my membership was frozen. The number isn't working and sends me to another Planet Fitness location.Corporate offices are closed o Friday and have been on hold on my computer for about 45 minutes on The Planet Fitness Facebook web page that states send a message they are very responsive. I don't think so !!!Beyond aggravated and disappointed in the unresponsiveness.
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May 2023 by debi bruno
Love this gym Clean - plenty of parking - always open equipment - friendly staff - bring a guest every time !
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May 2023 by Angel Fernandez
Small. Just not enough equipment. Employee was polite, professional and knowledgeable. If they only had more to offer...
