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December 2023 by Michael Galvin
THANK YOU FNB for the beautiful and accessible access you have made to your bank. Not only for the disabled community, but for all of your customers. I use a wheelchair and for the first time I have been able to access the bank without calling up the back stairs for someone to come and do my transaction for me. (even though they were always willing to help). The ramp and power doors made it so easy to do my own banking. Every where I go, the most important concern to me is Independence. Thank you again.
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December 2023 by Joseph Lasorsa
Still a good bank, and even better now with the reconstruction, which was done beautifully, like Michelangelo designed the remodeling or something - quite amazing results — it would be a 5 star except, it will never be a 5 star because although I was good enough for an auto loan, I was not good enough for a mortgage loan, somehow or another, which is alright, since FNB Scotia won’t be good enough for my next car loan - things have a way of averaging out sometimes - but at least I’ll enjoy the good customer service and the amazing looking scotia branch for the next couple months
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December 2023 by Jon Smith
First their system crashes causing my automatic payments to not go through resulting in late payments now their entire online and mobile banking systems have crashed I have spent 2 days trying to access my account and get somebody on the phone but customer service number keeps hanging up at the automation part this is the worst banking system I have ever seen how can u legally prevent someone from accessing their account for days at a time and how do you not have a 24/7 customer support number? Customer support only being available during business hours is the laziest thing I've ever heard of if you can't afford to run a bank properly go open a pizza shop and leave banking to professionals because there is nothing professional about this I hope you are the next bank to go under because you do not deserve to be in business if you can't even handle a simple mobile app....its like a bunch of 3rd graders running around calling themselves a banking institution except 3rd graders would probably do a better job than u morons
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September 2023 by brian widwlski
Stay away from this bank! Horrible customer service and even worse professionalism. My wife was hung up on or directed to the wrong department over 12 times just trying to get her loan payoff paperwork sent to the dealership. The dealership was also given the run around and hung up on as they also tried to resolve this for us. It is safe to say this bank will never get our business ever again. Glad to be done with the soon!
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March 2023 by L. C.
Used to love this bank. However you can't apparently speak to anyone in person about loans. So I decided to go to a different bank (Saratoga National) for my loan because they have someone to help me through the process. I am dyslexic. So abelist that I can't get a loan from my own bank.
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March 2023 by Casey Taylor
Used to love this bank. However you can't apparently speak to anyone in person about loans. So I decided to go to a different bank (Saratoga National) for my loan because they have someone to help me through the process. I am dyslexic. So abelist that I can't get a loan from my own bank.
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February 2023 by Susan Jean
I have been banking with 1st National Bank Of Scotia on Mohawk Avenue for a decade with several car loans, mortgages, savings, direct deposits and they are the best of the best compared to other horror experiences at other competitor banks. Their friendly, competent customer service is excalibur. When I make a transaction, I immediately get a text informing me. They go over and above and most know me by name. This review is long overdue and I can vouch for the integrity and professionalism of my experience(s) over the years with customer service, tellers, the legal team. No one is perfect and everyone is entitled to their own opinion. I moved to Scotia 10 years ago and feel the love, warmth, caring from this hometown banks staff and services and the wonderful Scotia community and all its amenities.
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February 2023 by Susan Novak
I have been banking with 1st National Bank Of Scotia on Mohawk Avenue for a decade with several car loans, mortgages, savings, direct deposits and they are the best of the best compared to other horror experiences at other competitor banks. Their friendly, competent customer service is excalibur. When I make a transaction, I immediately get a text informing me. They go over and above and most know me by name. This review is long overdue and I can vouch for the integrity and professionalism of my experience(s) over the years with customer service, tellers, the legal team. No one is perfect and everyone is entitled to their own opinion. I moved to Scotia 10 years ago and feel the love, warmth, caring from this hometown banks staff and services and the wonderful Scotia community and all its amenities.
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February 2023 by Amy Anderson
Let me just say this RICK who answered the phone in an unpleasant way started off disrespectful telling me how I should manage money!! I wouldn’t have this problem like if he knows what’s going on in my life!! It’s not my problem your bank keeps putting money back all of a sudden when I never had this issue & wait months to let someone know!! Ridiculous you have to pay the bank to pay your bills I hate that i have a car loan through them!!
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April 2022 by joe
was this really the FIRST national bank of scotia?
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March 2022 by eyem noone
You can call this bank, quite literally, a local institution, but they have just fallen completely behind the times. I encountered management and low level personnel at a few of the branches that were rude, grossly incompetent and completely uninformed. I even received a call from one of them admitting they were unequivocally wrong regarding an incident at the Erie Blvd. branch when they totally obstructed me from making a transaction. I can only believe this idiotic conduct and their archaic technical infrastructure is allowed to exist because of abject failure at the top. I think they rely on long-time customers that innocently don't know any better and are content with doing business like they did in the 40's. Don't get me wrong, there are some people working there that are doing their best within such limiting parameters; they're friendly, outgoing, personable and are willing and able to help. They would get five stars, if I could rate them independently. The President and CEO, and local branch managers receive zero stars because they are ultimately responsible.
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December 2021 by Stephanie Hatala Burns
I love thus bank. The employees are very helpful. I have done many purchases out of state and they have been very helpful
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October 2021 by Vishnu Bhagat
The ONLINE BILL PAY system does not take my balance into account. I was charged $35 for not keeping my balance when I made an external transfer. I have never seen this anywhere else.
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June 2021 by Doug Nichols
the people are very friendly there. Also very helpful
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