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November 2024 by will lawlor
This company is disgustingly unprofessional i called for a tow and they couldn’t find my account even though i set it up not even TWO full days ago and was charged over $100 for the membership. Then they refused to tow my truck because the driver was “too scared” to get it out of a dealership parking lot. the truck was in position to be extremely easy to take out but they didn’t care about any of that and they have now caused me to miss my appointment tomorrow morning and i have no idea when my truck will be back on the road, instead of it being driveable tomorrow. Absolutely horrendous customer service. The man on the phone told me “he won’t do it he doesn’t want to… I mean he’s scared” like what dude you are a tow truck driver and you guys claim to be so helpful and the best roadside service around but can’t complete a simple tow. I will be cancelling my membership and will NEVER EVER recommend this bottom tier company to anyone.
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September 2024 by Emily Spinner
I had to have my car towed to the dealer today after it broke down. Asheed from AAA arrived quickly and was very professional and caring! I'm so glad to have his help in getting my car where it needed to go!
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August 2024 by Richard Squailia
I may have had the one unpleasant representative that made it an unpleasant experience getting an international driver's permit
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June 2024 by Lynn Sorrentino
Josh Sousie our driver. Absolutely fantastic prompt courteous safe driver. Ease our fears.
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February 2024 by Jeff Brucker
My 2018 Honda would not start and was displaying all kinds of system error messages on the dashboard so I called Northway AAA to have it towed to my Honda dealership. When the AAA driver arrived he tested my battery and found it had a bad cell and explained that’s why I was getting all the system error messages and offered to replace the battery saving me a trip to the dealership. The driver’s name was Asheed and he was very professional and knowledgeable. He showed me the test results and explained why the battery needed to be replaced. He quickly installed the new battery and my Honda has been running fine ever since. I highly recommend Northway AAA!
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January 2024 by Beth Schroeder
I put in a request for a tow this morning on a snowy day. Asheed responded quickly and was very professional and knowledgeable. We appreciate his help during a stressful time on a snowy morning!
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January 2024 by Tina Brooker
Fantastic staff who are really friendly and super knowledgeable.
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November 2023 by Ryan B
On 10.31.23, Gobin and Asheed responded to my request for emergency roadside assistance. Both gentlemen were professional, knowledgeable and easy to deal with. They assessed my needs and sprung into action. They were fantastic to deal with.
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October 2023 by CursedItems
Called for a tow yesterday Friday the 13th around 4:30, pickup location was caliber collision. I wait about 40 minutes for the tow truck to even be on its way, then i wait another 20 before i get a call saying they need to confirm with caliber that i have no existing charges or bills, which is understandable. They then call me back after caliber closes and then tell me that they cant have my car towed because they cant reach anyone there. So i try everything i can to explain that i didnt have my car looked at by them and didnt have them do any work, like getting the key back from caliber with a tag on it from them but no the person on the phone wasnt having it, i even asked if i can just drive it off there property and if they can pick it up then, and said no that they need to call back when there open which is on Monday. Thanks for wasting my time and the tow company's because you guys dont call right away to confirm you can pick it up. Now i have to wait 2 days just so i can get my car towed because caliber isn’t open on the weekends.
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September 2023 by Joy Q
Very courteous and helpful
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September 2023 by Emanuel Flowers
Went to the site yesterday 14-Sep-2023 to get a pic taken to renew my passport. Was welcomed by older lady with an attitude, dont know if it was because it was close to closing. She stated "We are unable to take your pic because your hair is too short". Wierd issue for a business to have especially with the existence of so many cameras in this country. Trying to reach a higher up to understand the situation better because it should be listed on their website to avoid someone wasting time and money going there.
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September 2023 by Jarrett S.
i've been a triple a member for years upon years and add of late they have totally fell off this is the third time this year that they have had me wait for over three hours!! the last time i called they didn't call me back until 10 that night when i called at 3 in the afternoon!!!i think i'm giving my membership up after this year!!
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July 2023 by Wahid Behsoodwal
Very nice costumer’s services
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June 2023 by jenna quimby
Anthony from AAA towed my vehicle after receiving a flat tire. Anthony was very helpful and polite. I could not have asked for better service. The process was so fast and I am so thankful to have AAA. Putting the request in on the app, confirming the details with a staff member on the phone and then having the service done, was done within a half hour. You can't get better than that!
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June 2023 by John Dzuba
Great people
